Dent Wizard International

Manager

• Lead and manage large-scale hail catastrophe (CAT) response operations for vehicles.
• Develop and implement efficient repair processes that ensure quality and compliance with industry standards.
• Oversee the logistics and deployment of technicians, equipment, and materials for hail-damage repairs.
• Coordinate with insurance adjusters, dealerships, and repair facilities to streamline claims and repair workflows.
• Monitor key performance indicators (KPIs) to ensure operational efficiency, productivity, and profitability.
• Recruit, train, and manage a team of hail repair specialists, paintless dent repair (PDR) technicians, and support staff.
• Ensure compliance with safety protocols and industry standards for all field and repair operations.
• Develop training programs to enhance team skills and stay ahead of evolving hail repair techniques.
• Serve as the primary liaison between Dealerships, Body Shops, insurance providers, and service centers.
• Negotiate contracts and service agreements with customers and suppliers to ensure cost-effective operations.
• Maintain strong relationships with clients, dealerships, and partners to ensure customer satisfaction.
• Develop budgets and cost estimates for CAT hail repair projects to ensure financial efficiency.
• Implement cost-control measures to maximize profitability while maintaining service quality.
• Ensure compliance with federal, state, and local regulations regarding hail damage repair and insurance claims.
• Utilize data analytics and reporting tools to assess performance and improve operational strategies.
• Drive continuous improvement initiatives to enhance efficiency and reduce repair turnaround times.
• Conduct Quarterly Business Reviews with current customers (QBR) Develop and manage strong relationships with top customers within the Division in partnership with Operations.

CAT Hail Manager

Compliance

• Conduct and manage regular audits of licensing to ensure compliance with applicable rules and regulations
• Analyze, communicate, and oversee implementation of new rules and regulations in coordination with team to ensure continued compliance
• Take lead in drafting and updating SOPs relating to NASTF/Locksmith licensing to ensure compliance with all applicable Local, State and Federal Regulations, where applicable
• Maintain all Locksmith Licenses – including filing of renewal applications
• Research and provide guidance on city, county and state licensing requirements and regulations
• Draft and/or coordinates local and state license and permit applications
• Manage Locksmithing Licensing and NASTF accounts for field and Key Operations Administer tech enrollment/term for VW OEM access and tech enrollment/training/term in Key code process (credit card agreement)
• Process Key code credit card expense reports
• Responsible for Key Operations Smartsheet Administration
• Facilitate Ops Training Presentation during Key Technician Basic Training
• Collaborate with the Director - Keys Field Support on SOP Creation/Updates relating to Key Code credit card usage
• Maintain Master Key Tech/MSM/Key Ops employee list for Key Operations (licensing, NASTF, Rootstock, ODIS, etc.)
• Create and Maintain Key Operations related Portals for Key Techs and company management
• Arrange travel for team as needed
• Assist with expense reporting
• Order and track uniforms for key technicians
• Assist with special projects as needed

Key Compliance Manager

Claims Specialist

• Dispatch over 750 vehicles weekly using internal technology to technicians and/or third-party locksmiths.
• Manage and update claims within the portal.
• Follow up with technicians daily to provide accurate ETAs to customers on open claims.
• Verify pictures and invoicing for accuracy before uploading to the customer via the portal.
• Request voids and rebill claims when documentation is incorrect to ensure proper closure.
• Provide customer quotes as needed for claim resolution.
• Monitor claims cycle time and ensure timely processing.
• Communicate cycle time updates with technicians and managers.
• Maintain accurate records and documentation for all claims.
• Support administrative tasks including data entry, report generation, and system updates.
• Audit claim documentation weekly to ensure compliance with customer and internal standards.
• Maintain organized digital records for all claims, dispatches, and communications for audit readiness.
• Generate weekly and monthly reports on claim volume, cycle time, and resolution rates.
• Identify trends in claim delays or errors and recommend process improvements.
• Liaise with the Keys Inventory and Dispatch teams to ensure alignment on vehicle availability and technician capacity.
• Partner with Customer Service to resolve escalated claims or customer concerns.
• Propose updates to claim workflows or dispatch logic based on recurring issues or feedback.
• Participate in system enhancement discussions (e.g., Aango portal updates or dispatch tech upgrades).
• Train new team members on claim handling procedures and dispatch protocols.
• Create and maintain SOPs for claims processing and dispatch workflows.
• Other Duties as Assigned

CAT Hail Manager

Key Compliance Manager

Claims Coordinator