Dent Wizard International

Operations

• Lead and manage a team to maximize effectiveness and efficiency of resources, technicians, and capital.
• Expediently and professionally address all customer, operational, and performance concerns.
• Walk customer inventory to identify future workload requirements and QC repairs.
• Meet regularly with customers to discuss service levels, repair quality, cycle-time performance and other issues that drive customer satisfaction.
• Ensure technicians possess the necessary skills, resources, equipment, and information to deliver high quality repairs and customer service.
• Communicate to keep team informed and up to date in critical information, expectations, company news, etc.
• On-board new employees, setting them up for success by educating them on role, expectations, processes, and policies.
• Closely support direct reports/managers optimizing production and day-to-day operations.
• Work with DM and/or DSM to develop and execute a revenue growth plan to sell additional services within existing customers.
• Partner with DM and DSM to sell new customers and maximize existing business opportunities.
• Build and solidify relationships with key customers and network to initiate relationships with prospective customers.
• Drive results using strategic selling skills and negotiation abilities that create a win-win for the customer and Dent Wizard.

Automotive Area Operations Manager

Supply Chain

• Assist with conduction physical inventory in main warehouse and field inventory locations.
• Manage the process for deletion and creation of cycle counts with feedback from operations leadership.
• Manage inventory adjustments and transfers.
• Analyze root causes of inventory issues and provide resolutions.
• Communicate complex inventory problems to Manager promptly.
• Develop process improvements to achieve company inventory goals.
• Develop initiatives to reduce slow moving inventories and to improve inventory turns.
• Review inventory activities and recommend improvements.
• Assist in inventory risk assessment and mitigation activities.
• Assist in documenting best practices, creating and updating SOPs.
• Seek opportunities to learn new systems and automation as needed to perform job more effectively/efficiently.
• Determines eligibility for Inventory blanketing and holds as needed.
• Track and report inventory compliance while coordinating with other Key Operations to ensure accountability for meeting goals and/or completing requests.
• Collaborate with others in the organization, including leadership, to identify and solve problems and implement chosen solutions.
• Plan and complete the assigned tasks within the deadlines.
• Develop performance optimization suggestion as it relates to a dedicated network.
• Develops and implements KPIs to maximize utilization (turns per truck per week) for all fleets.
• Assists in developing policies, guidelines, and procedures to ensure quality and cost control.
• Assists in developing recommendations on fleet sizing (where to add and reduce trucks, trailers, etc.)
• Supports additional projects and activities as necessary.

Inventory Control Analyst

• Drive and own the end-to-end customer onboarding process, ensuring a seamless transition from pre-launch to full operational status.
• Plan and lead customer pre-launch due diligence, including site assessments, requirements gathering, and risk identification.
• Manage multiple service launches simultaneously, coordinating resources and timelines to meet customer and business objectives.
• Lead buildout planning and execution for new locations, leveraging external vendor partners as required.
• Identify root causes for technical customer service concerns and implement corrective actions to resolve issues and prevent recurrence.
• Develop, implement, and continuously improve critical processes to enhance operational quality, efficiency, and customer satisfaction.
• Troubleshoot operational issues and implement Standard Operating Procedures (SOPs) to drive consistency and best practices across sites.
• Drive leaders to optimize day-to-day operations, leveraging data and feedback to improve performance.
• Ensure we are meeting the Customer Promise cycle time consistently across the district.
• Provide technical training and support to technicians and front-line field leaders, ensuring teams are equipped with the skills and knowledge needed for success.
• Lead supply chain initiatives for the division, collaborating with procurement and fleet teams to ensure timely and cost-effective delivery of materials and equipment.
• Own all site and fleet-related audits, ensuring compliance with company standards and regulatory requirements.
• Manage fleet requests, including vehicle allocation, maintenance, and replacement planning.
• Coach the Operations Leadership Team on areas within their responsibility, fostering a culture of accountability, continuous improvement, and professional growth.

Automotive Operations Support Manager

• Drive and own the end-to-end customer onboarding process, ensuring a seamless transition from pre-launch to full operational status.
• Plan and lead customer pre-launch due diligence, including site assessments, requirements gathering, and risk identification.
• Manage multiple service launches simultaneously, coordinating resources and timelines to meet customer and business objectives.
• Lead buildout planning and execution for new locations, leveraging external vendor partners as required.
• Identify root causes for technical customer service concerns and implement corrective actions to resolve issues and prevent recurrence.
• Develop, implement, and continuously improve critical processes to enhance operational quality, efficiency, and customer satisfaction.
• Troubleshoot operational issues and implement Standard Operating Procedures (SOPs) to drive consistency and best practices across sites.
• Drive leaders to optimize day-to-day operations, leveraging data and feedback to improve performance.
• Provide technical training and support to technicians and front-line field leaders, ensuring teams are equipped with the skills and knowledge needed for success.
• Serve as a resource for technical problem-solving and process improvement initiatives.
• Minimize tech supply costs by ensuring consistent use of preferred suppliers, controlling credit cards, and driving strong ordering processes (e.g., min/max processes, etc.)
• Lead supply chain initiatives for the division, collaborating with procurement and fleet teams to ensure timely and cost-effective delivery of materials and equipment.
• Own all site and fleet-related audits, ensuring compliance with company standards and regulatory requirements.
• Manage fleet requests, including vehicle allocation, maintenance, and replacement planning.
• Coach the Operations Leadership Team on areas within their responsibility, fostering a culture of accountability, continuous improvement, and professional growth.

Manager

• Monitor weather for potential hail damage
• Investigate damage and gain business
• Oversee completion of services sold
• Develop strong relationships with customers
• Act as the central point of contact between customers and operations
• Report to the Dent Wizard Regional RVP and dotted line to the VP of Hail Operations
• Grow market share and increase revenue within assigned territory and/or accounts
• Work individually and in coordination with local managers to sign up or establish new business
• Improve existing accounts and build relationships with key personnel
• Proactively identify and resolve customer needs and/or problems
• Represent Dent Wizard at industry trade shows when requested
• Monitor and coordinate all hail catastrophe response in the region
• Provide on-site determination of scope of damage and do estimates
• Secure retail service facilities and coordinate insurance company claim drives
• Determine necessary staffing needs and manage all Dent Wizard personnel on site
• Maintain sales/customer database
• Maintain supply of all sales and marketing collateral
• Support and adhere to Company policies and procedures

Regional Hail Manager

Director

• Serve as the primary liaison between the company, Dealerships, and Bodyshop partners.
• Ensure delivery standards meet or exceed expectations and compliance requirements.
• Collaborate with sales and operations teams to support National Hail-driven programs and campaigns.
• Manage service-level agreements related to National Hail programs.
• Develop solutions for the repair/inspection process and procedures for customers.
• Oversee all HAIL operations, including team management, estimate training, and performance optimization.
• Ensure quality control and adherence to industry standards in Hail repair processes.
• Work closely with technicians and managers to improve efficiency and customer satisfaction.
• Implement and maintain standardized processes across all service locations.
• Develop and manage budgets for HAIL service operations, optimizing resource allocation and cost efficiency.
• Analyze performance metrics and implement strategies to improve service delivery, reduce turnaround times, and increase profitability.
• Stay updated on industry trends, such as advancements in HAIL techniques and repair protocols, to maintain a competitive edge.
• Drive a culture of coaching through in field and on the job engagement and formalized training to support field.
• Hire, develop and motivate operations leaders and technicians.
• Maintain operations to meet Company provided guidelines regarding safety and compliance with Local, State, and Federal ordinances, including OHSA and EPA.
• Lead cross-functional teams in achieving service excellence and revenue targets.
• Manage a team of Business Development Executives to drive long-term business relationships.
• Identify and pursue new business opportunities in hail-impacted areas, including canvassing for leads and filing insurance claims.
• Monitor industry trends and identify new opportunities for business development.
• Collaborate with sales and marketing teams to promote HAIL services to dealerships, insurance companies, Bodyshop’s, and direct customers.
• Review work orders, negotiate approvals, and build relationships with clients to drive repeat business.
• Availability to respond to customer requests for services 24/7.

Director, National Hail

• Create a positive and productive working environment consistent with Dent Wizard’s core values
• Communicate Dent Wizard’s vision and execute on company strategy
• Build and execute a District business strategy, focused on the Dealer/Rental business
• Deliver Dealer/Rental operating performance for the District at or above budget
• Partner with enabling functions to drive operational efficiencies, standard operating procedures, and cost reductions
• Hire, develop and motivate a team of high performing Operations leaders
• Ensure Company resources are deployed profitably by evaluating and recommending investment decisions regarding headcount, coverage patterns, equipment, etc.

District Operations Manager

• Create a positive and productive working environment consistent with Dent Wizard’s core values
• Communicate Dent Wizard’s vision and execute on company strategy
• Build and execute a District business strategy, focused on the Dealer/Rental business
• Deliver Dealer/Rental operating performance for the District at or above budget in terms of Revenue, EBITDA, etc.
• Hire, develop and motivate a team of high performing Operations leaders
• Ensure Company resources are deployed profitably by evaluating and recommending investment decisions
• Maintain operations to meet Company provided guidelines regarding safety and compliance
• Partner with Sales to lead Team Sell drive revenue
• Develop strong relationships with key customers and deliver five-star customer service

Automotive Area Operations Manager

Automotive Area Operations Manager

Inventory Control Analyst

Automotive Operations Support Manager

Automotive Operations Support Manager

Regional Hail Manager

Director, National Hail

District Operations Manager

Division Operations Manager