Demant

Business Analyst

• Drive operational excellence of request management and workflow coordination, ensuring smooth handling from request to resolution.
• Collaborate with stakeholders and Product Owners to understand business requirements and incidents, enabling effective prioritisation and solution design.
• Manage user access with precision, ensuring alignment with governance policies and maintaining secure, compliant environments.
• Keep stakeholders informed with timely updates on incidents and progress, building trust through transparency and responsiveness.
• Analyse platform alerts to identify root causes and validate issues.
• Communicate findings and potential impacts effectively to relevant stakeholders and agile teams.
• Develop and maintain impactful data models and conduct peer review to uphold quality and consistency across the codebase.

Business Analyst – Global Data Intelligence

Communications

• Lead the global intranet rollout and strengthen internal communication channels
• Create and produce impactful internal communication content
• Manage video content production and editorial responsibility for the intranet
• Ensure a consistent flow of high-quality content across channels
• Collaborate with various stakeholders for effective internal communication

Internal Communication Specialist

Project Manager

• prowadzenie i koordynowanie globalnych projektów w zakresie łańcucha dostaw i logistyki od inicjacji do wdrożenia
• działanie jako partner w rozwiązywaniu operacyjnych wyzwań logistycznych dla regionalnych i lokalnych zespołów
• przejęcie odpowiedzialności za inicjatywy i samodzielna praca, napędzając tematy do przodu przy minimalnym nadzorze
• budowanie silnego zrozumienia procesów łańcucha dostaw end-to-end w całej organizacji
• ocena obecnych procesów i identyfikacja możliwości strategicznych i operacyjnych usprawnień
• prowadzenie przebudowy procesów oraz wsparcie inicjatyw dotyczących cyfryzacji w systemach TMS, WMS i ERP
• tłumaczenie wymagań biznesowych na zakresy projektów i specyfikacje funkcjonalne we współpracy z ekspertami IT i systemów
• koordynowanie interesariuszy międzyfunkcyjnych i międzyregionalnych w celu zapewnienia udanej realizacji projektów i operacyjnego dostosowania
• wsparcie codziennego rozwiązywania problemów w operacjach logistycznych, zapewniając szybkie rozwiązanie i minimalne zakłócenia w działalności biznesowej
• śledzenie postępów projektu, ryzyk i realizacji korzyści, zapewniając zgodność z celami biznesowymi.

Project Manager – Supply Chain Excellence

Engineer

• Tworzenie i aktualizacja instrukcji na potrzeby produkcji.
• Tworzenie i aktualizacja rysunków technicznych 2D i 3D.
• Implementacja zmian inżynieryjnych w ramach dokumentacji i list materiałowych za pomocą systemu PLM Aras.
• Udział w projektach wdrożeniowych i rozwojowych naszych produktów.
• Wsparcie działu produkcji przy rozwiązywaniu problemów związanych z instrukcjami pracy czy listami materiałowymi.
• Współpraca z innymi oddziałami grupy Diagnostics zlokalizowanymi m.in. w Danii.
• Wsparcie procesów magazynowych od strony inżynieryjnej, w tym procesów pakowania, etykietowania, inspekcji wejściowej.

Technical Documentation Engineer

Customer Support

• Professional and personnel leadership of the Customer Service team (3 employees)
• Daily planning, prioritization, coaching and development of the team
• Operational involvement in Customer Service: orders, repairs, returns, order tracking
• Telephone customer support and solution-oriented handling of inquiries and complaints (German/French)
• Ensuring high customer satisfaction through excellent service
• Close collaboration with field sales and internal stakeholders as well as maintenance of ERP and CRM data, including reporting and analysis
• Participation in process optimization, digitization and strategic projects together with the Head of Marketing & Services

Team Leader, Customer Service

Client Services Representative

• Serve as the first point of contact for clients, delivering top-notch customer care
• Greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth
• Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups
• Organize and tidy the client waiting areas and ensure supplies are stocked and ready
• Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly
• Handle basic hearing aid maintenance, help with events, and support local promotions
• Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory

Client Service Administrator

IT Support

• Take on a key role in the strategic leadership and further development of the Diatec Business Unit in Switzerland
• Actively shape the company strategy
• Drive business development and innovation
• Manage key accounts and ensure high customer satisfaction
• Acquire new customers and expand existing accounts
• Plan and oversee marketing activities

Business Unit Manager

• Engage in all aspects of patient support and assistance
• Liaising with customers on after sale accessories via phone
• Taking battery/accessory orders
• Responding to enquiries or complaints
• Maintain clinic levels of stock – issuing for manufacturer warranty/HH warranty/chargeable repairs
• Assist in process/renewal of Essential Care Plan via phone

Customer Services Administrator

• Collaborate with stakeholders and product development teams to gather, analyze, and document business and end-user requirements.
• Support Product Owners in refining scope and provide insights based on your expertise in IT, business processes, competitor analysis, or healthcare/audiology domain (a plus, not a requirement).
• Work closely with Product Designers and stakeholders to translate business needs into clear, testable system requirements and ensure proper user flow.
• Document requirements in the system, ensuring compliance with medical and cybersecurity standards.
• Continuously identify areas for process improvement, propose solutions, and implement best practices to enhance product quality and team efficiency.
• Collaborate with cross-functional teams and product stakeholders to ensure alignment and successful project delivery.
• Contribute to product documentation and actively share knowledge within the team and across the organization.
• Support for developing, documenting, and executing manual and automated test cases, test plans, and test scripts for functional, regression, performance, and system testing.

QA Engineer

• Utrzymywanie jakości w projektach NPI Plast: przeprowadzanie oceny jakościowej części podczas prowadzenia projektów wdrażania nowych form wtryskowych
• Ścisła współpraca i koordynacja zadań z R&D, NPI Tooling oraz produkcją
• Definiowanie kryteriów jakości produktu: przeglądanie i zatwierdzanie dokumentacji produktu
• Analiza i raportowanie: dostarczanie informacji o przyczynach, skutkach i zagrożeniach oraz potencjalnych rozwiązaniach
• Wskazywanie i/lub definiowanie rozwiązań potrzebnych do spełnienia wymagań norm i regulacji

NPI Plast Quality Engineer

Robotics

• Support in identifying and documenting business processes suitable for automation
• Work with and learn from developers to understand process workflows
• Support the development of RPA bots under the guidance of senior developers
• Participate in testing and debugging of automated processes
• Create and maintain documentation for automated processes, including process maps and technical specifications
• Monitor the performance of RPA bots and assist in troubleshooting issues
• Provide support for the deployment and maintenance of RPA solutions

Trainee – Robotic Process Automation

Support Engineer

• Verify the picked items according to customer’s request.
• Assemble the BTE hearing aid with the speaker unit/molds together.
• Attach other accessories (colour indicators)
• Test the hearing aid (listening test, connection test, range test)
• Package the assembled hearing aid together with the other accessories
• Refer to relevant Work Instructions specified in QMS for more details and guidelines.
• Work to achieve the objectives/targets specified by the Manager.
• Support BTE Service and Frontend area.
• Maintain a clean, safe and productive working environment.
• Update the proper work center and information of the order in the system (Navision).
• Report any non-conformity observed on the equipment, PC, Software, tools, and documents that are used in performing the above assignments.
• Participate in team initiatives or projects.
• Assist other technicians as required to accommodate for changes in volume, work flow and/or staffing levels.
• Provide guidance and training to each other when required in order to ensure all technicians are competent in the various areas of production and product knowledge.
• Prepare and maintain records and/or reports as required by the Manager.
• Meet and follow all Company and Departmental standards, policies and procedures regarding turnaround time, rushes, quality, and customer service.
• Adhere to all Human Resources policies and procedures.
• Conduct basic equipment maintenance as necessary.

BTE Support Technician

• Serve as the first point of contact for clients, delivering top-notch customer care.
• Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups.
• Keep our clinic looking its best by organizing and tidying the client waiting areas and ensuring supplies are stocked and ready.
• Assist clinicians by maintaining client files and managing stock orders.
• Handle basic hearing aid maintenance, help with events, and support local promotions.
• Take ownership of processing payments, tracking insurance claims, accounts receivable management, and maintaining inventory.
• Engage with the community through presentations and marketing initiatives.

Sales

• Definir e implementar la estrategia de ventas nacional alineada con los valores y objetivos del grupo.
• Asegurar el cumplimiento de los objetivos de ventas y rentabilidad, apoyando la expansión de nuestra red minorista.
• Liderar, motivar y desarrollar un equipo de ventas geográficamente distribuido, fomentando una cultura de excelencia y enfoque en el cliente.
• Diseñar y ejecutar planes comerciales, establecer objetivos y monitorear desempeño.
• Rastrear KPI, preparar informes de desempeño e implementar acciones correctivas para optimizar resultados.
• Promover un servicio excepcional y fortalecer la lealtad en todos los puntos de contacto.
• Colaborar estrechamente con Marketing, Operaciones y Recursos Humanos para asegurar alineación con la estrategia de la empresa.

National Sales Manager

• Coordinate and oversee global leadership development and learning initiatives, ensuring effective processes and structures are in place for impactful delivery - focusing on project management rather than direct content creation
• Support content development, improvement, and evaluation for Leadership Compass and other learning programs by securing collaboration, timelines, and quality standards, rather than personally developing training materials
• Collaborate in a global, matrixed environment with colleagues in Denmark, Poland and across Australia, Canada and Europe
• Develop and optimise structured processes for SME collaboration with trainers, partners and the Learning Implementation Team
• Act as a key coordinator of content development, improvement and evaluation for the Leadership Compass and other learning programmes
• Coordinate focus groups, track initiatives, timelines and deliverables, ensuring clear communication and timely delivery
• Collect and consolidate insights from learners, SMEs and stakeholders to guide continual enhancements
• Maintain and refine processes for iterative content enhancement, ensuring learning solutions remain relevant and impactful
• Collaborate with digital learning designers to create engaging, interactive digital learning experiences
• Apply frameworks to enhance learning effectiveness and scalability
• Support the design and development of learning content, ensuring alignment with learning objectives and organisational goals

Business Analyst – Global Data Intelligence

Internal Communication Specialist

Project Manager – Supply Chain Excellence

Technical Documentation Engineer

Team Leader, Customer Service

Client Service Administrator

Business Unit Manager

Customer Services Administrator

Business Analyst

NPI Plast Quality Engineer

Trainee – Robotic Process Automation

BTE Support Technician

Client Service Administrator

National Sales Manager

Learning Project Coordinator