Defy Medical

Auditor

• Reviewing prescriptions to ensure accuracy
• Sending prescriptions to the pharmacy to be processed
• Reviewing EHR to ensure all necessary information is recorded
• Reviewing lab order to ensure all lab orders are completed and recorded
• Effective daily communication with contracted pharmacies
• Swift and effective communication to correct any mistakes
• Schedule Audits
• Prescription Audits
• Handle medication recalls appropriately
• Ensuring payments are handled properly
• Handling a high volume of charts

Medical Quality Control Auditor – Tier 3

Administrative Assistant

• Processing orders
• Phone triage patients throughout the country via telemedicine
• Walking patients through administering injections to themselves
• Take incoming calls in med staff queue
• Complete letter of medical necessities, travel letters
• Communicating via email/phone with providers, patients, and staff
• Assist patients with ordering products
• Sending C/O through Med portal
• Explaining treatment procedures to patients and providing follow up education
• Handle high volume outbound and inbound calls
• Multitasking skills through EMR, Med queue, and other systems
• Phone and email etiquette

Medical Administrative Assistant

Medical Quality Control Auditor

Project Manager

• Responsible for coordinating and leading multiple high level projects
• Overseeing software development and infrastructure projects
• Identifying necessary tasks to complete projects on time
• Creating long and short-term plans and setting targets
• Delegating tasks on projects to employees
• Communicating weekly to executives the status of projects
• Performing quality control throughout development
• Management of project life cycle including schedule and financials
• Working closely with internal teams to ensure deliverables

Marketing

• Assist with the creation of social media posts for Facebook, Instagram, Twitter, Tiktok and other relevant platforms, plus reply to community engagement.
• Visit Defy Medical’s clinic to film and edit compelling short-form video content focused on Defy Medical’s services.
• Respond to reviews from patients on review sites like Google My Business and Trustpilot, and collaborate with internal departments to address patient issues raised within negative reviews.
• Create factual and well-researched content for the blog section of the Defy Medical website (defymedical.com/blog).
• Write compelling content for advertisements, website properties, email campaigns, and other marketing materials as needed.
• Create patient resources to help patients understand Defy Medical’s programs, medication offerings, requirements, and other aspects of care.
• Monitor analytics for assigned campaigns and provide feedback on effectiveness and optimization.
• Explore new ways to market Defy Medical, communicate with potential patents, and retain current patients.
• Other duties as needed to support the Marketing efforts of Defy Medical.

Medical Quality Control Auditor – Tier 3

Medical Administrative Assistant

Medical Quality Control Auditor

Project Manager

Marketing Coordinator