Defy Medical

Sales

• Identify and generate patient sales opportunities by gathering and qualifying new prospects through targeted questions, including but not limited to service of interest, lead source, and demographic information.
• Act as the initial compliance checkpoint by assessing and categorizing patient inquiries as qualified or disqualified based on their needs, eligibility, or restrictions.
• Ensure a 24-hour turnaround time for responding to missed calls and voicemails, as well as for reviewing and routing email inquiries or support tickets to the appropriate department.
• Answer multi-line phone system and direct calls to the appropriate team member or department.
• Answer high volume of incoming calls
• Check voicemails and return customer calls as needed
• Responsible for accurate and complete patient information recorded in the CRM
• Maintain high-volume inbound/outgoing communications, with details logged in CRM
• Communicate between patient and appropriate Defy department to assist in the intake process as needed
• Follow established sales operating and customer service procedures and best practices
• Meet all KPI expectations

Sales Phone Operator

Auditor

• Reviewing prescriptions to ensure accuracy
• Sending prescriptions to the pharmacy to be processed
• Reviewing EHR to ensure all necessary information is recorded
• Reviewing lab order to ensure all lab orders are completed and recorded
• Effective daily communication with contracted pharmacies
• Swift and effective communication to correct any mistakes
• Schedule Audits
• Prescription Audits
• Handle medication recalls appropriately
• Ensuring payments are handled properly
• Handling a high volume of charts

Sales Phone Operator

Medical Quality Control Auditor – Tier 3