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Defy Medical

Clinical Support Specialist

Defy Medical

Patient Care Coordinator handling telemedicine support for patients at healthcare provider. Processing orders, triaging patients, and assisting with treatments via phone and email.

Posted 6/5/2026full-timeRemote • Florida • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
medical terminologyEMR systemsmultitaskingsystem navigationpharmaceutical experience
Soft Skills
interpersonal skillscommunication skillscoachableteam playerphone etiquetteemail etiquette
Tools & Technologies
OutlookMicrosoft Office
Certifications & Qualifications
Associate degree
Industry Keywords
healthcare settingtelemedicinepatient educationmedical necessitiesinjections

About the role

Key responsibilities & impact
  • Processing orders
  • Phone triage patients throughout the country via telemedicine
  • Walking patients through administering injections to themselves
  • Take incoming calls in med staff queue
  • Complete letter of medical necessities, travel letters
  • Communicating via email/phone with providers, patients, and staff
  • Assist patients with ordering products
  • Sending C/O through Med portal
  • Explaining treatment procedures to patients and providing follow up education
  • Handle high volume outbound and inbound calls
  • Multitasking skills through EMR, Med queue, and other systems
  • Phone and email etiquette

Requirements

What you’ll need
  • Proficient in medical terminology
  • 1 + years' experience in healthcare setting required
  • Associate degree preferred but not required
  • Pharmaceutical experience encouraged
  • 1+ years of experience in a Healthcare setting
  • Excellent interpersonal and communication skills via email and verbal
  • Proficient in computer skills (Outlook/Microsoft) and EMR systems
  • Multitasking and system navigation skills
  • Coachable and a team player

Benefits

Comp & perks
  • PTO
  • Paid Holidays
  • Medical
  • Dental
  • Health insurance
  • Employee Discount on services