Clinical Support Specialist

Defy Medical

Patient Care Coordinator handling telemedicine support for patients at healthcare provider. Processing orders, triaging patients, and assisting with treatments via phone and email.

Posted 6/5/2026full-timeRemote • Florida • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Processing orders
Phone triage patients throughout the country via telemedicine
Walking patients through administering injections to themselves
Take incoming calls in med staff queue
Complete letter of medical necessities, travel letters
Communicating via email/phone with providers, patients, and staff
Assist patients with ordering products
Sending C/O through Med portal
Explaining treatment procedures to patients and providing follow up education
Handle high volume outbound and inbound calls
Multitasking skills through EMR, Med queue, and other systems
Phone and email etiquette

Requirements

What you’ll need

Proficient in medical terminology
1 + years' experience in healthcare setting required
Associate degree preferred but not required
Pharmaceutical experience encouraged
1+ years of experience in a Healthcare setting
Excellent interpersonal and communication skills via email and verbal
Proficient in computer skills (Outlook/Microsoft) and EMR systems
Multitasking and system navigation skills
Coachable and a team player

Benefits

Comp & perks

PTO
Paid Holidays
Medical
Dental
Health insurance
Employee Discount on services

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

medical terminologyEMR systemsmultitaskingsystem navigationpharmaceutical experience

Soft Skills

interpersonal skillscommunication skillscoachableteam playerphone etiquetteemail etiquette

Certifications

Associate degree