Patient Services Representative

Defy Medical

Patient Services Representative at a growing concierge medical clinic in Tampa, Florida handling patient communications and ensuring exceptional service. Outgoing individual helping patients adapt and learn treatment procedures.

Posted 7/11/2026full-timeRemote • Florida • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on active listening and problem-solving in a healthcare environment. Proficient in maintaining client privacy in accordance with HIPAA regulations while effectively communicating with patients and team members.

Highest-signal resume keywords

Customer ServiceHIPAA ComplianceActive ListeningVerbal CommunicationMulti-tasking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare ExperienceProblem SolvingPhone EtiquetteEmail CommunicationAppointment Scheduling

Soft Skills

Interpersonal SkillsWritten CommunicationOrganizational Skills

Tools & Technologies

Multi-line Phone SystemComputer Programs

Certifications & Qualifications

High School DiplomaAssociate Degree in Healthcare

Industry Keywords

Patient EducationClient PrivacyHealthcare

About the role

Key responsibilities & impact

Communicating with clients, medical assistants, and nurses within the organization.
Maintain client and employee privacy in accordance with HIPAA regulations.
Explaining treatment procedures to patients and providing follow up education.
Answer multi-line phone system and take appointments or direct calls to the appropriate department.
Answer high volume of incoming calls.
Check voicemails and return customer calls.
Maintain email communication with patients, vendors and co-workers daily.
Organize and maintain cleanliness of working areas, supplies, and equipment.
Provide customer service and apply problem solving skills to client complaints and provide follow up to ensure satisfaction.

Requirements

What you’ll need

1 + years in healthcare preferred
High School Diploma (associates in healthcare preferred)
Ability to execute active listening and problem-solving skills to provide exceptional customer service.
Excellent inter-personal relationship skills and the ability to work with individuals of all levels.
Excellent written and verbal communication skills including phone and e-mail etiquette.
Ability to effectively learn and utilize multiple computer programs.
Ability to prioritize and multi-task.

Benefits

Comp & perks

PTO
Paid Holidays
Medical
Dental
Health insurance
Employee Discount on services