Front Desk Medical Assistant

Defy Medical

Front Desk Associate at Defy Medical responsible for patient interactions in Tampa clinic. Handling administrative tasks, maintaining records, and ensuring superior customer service in healthcare setting.

Posted 7/11/2026full-timeTampa • Florida • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while managing patient interactions and administrative tasks in a healthcare setting. Proficient in maintaining patient privacy in accordance with HIPAA regulations and handling medical documentation.

Highest-signal resume keywords

Front Desk ExperienceCustomer Service SkillsHIPAA ComplianceActive Listening SkillsWritten And Verbal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Order ProcessingInventory ManagementLab DrawsPatient Document UploadingAppointment Notation

Soft Skills

Inter-Personal Relationship SkillsProblem Solving SkillsMulti-Tasking AbilityPrioritization Skills

Tools & Technologies

Q Medical Release Request SystemEmail Communication Tools

Industry Keywords

HealthcarePatient PrivacyClinic OperationsPatient Interaction

About the role

Key responsibilities & impact

Cordially greet patients as they enter the clinic and provide them with any necessary paperwork or other information needed for their visit.
Process and ensure accuracy for shipments orders
Handle and process clinic deliveries
Communicating with patients, medical personnel, and other staff members within the organization.
Maintain patient and employee privacy in accordance with HIPAA regulations.
Maintain email communication with patients and co-workers daily
Assist with patient initial orders and medical orders
Processing of travel letters and letters of medical necessities
Upload patient documents into intake Q Medical release request
Assisting with the count of clinic and front office inventory
Prepare flow charts, notate appointments, and print out lab orders for following day patients
Organize and maintain cleanliness of working areas, supplies, and equipment
Provide superior customer service and apply problem solving skills to any patient complaints and provide follow-up to ensure satisfaction
Required to be in the MA queue unless speaking to a patient at the window, handling Defy ship tickets (anything after 12p can be done the next day), C/O, and completing any assigned tickets.
Lab Draws, PE, TP (days you are not covering the window)
Opening/Closing task of clinic (Alarms, coffee maker, TV, etc.)

Requirements

What you’ll need

Prior front desk experience 1 + years in healthcare preferred
High School Diploma
Ability to execute active listening skills to provide exceptional customer service.
Excellent inter-personal relationship skills and the ability to work with individuals of all levels.
Excellent written and verbal communication skills including phone and e-mail etiquette.
Ability to effectively learn and utilize multiple computer programs.
Ability to prioritize and multi-task.
Ability to work in office

Benefits

Comp & perks

PTO
Paid Holidays
Medical
Dental
Health insurance
Employee Discount on services