Sales Phone Operator

Defy Medical

Sales Phone Operator managing patient sales opportunities for Defy Medical. Responsible for generating leads and ensuring positive patient experiences through effective communication and support.

Posted 6/5/2026full-timeRemote • Florida • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Identify and generate patient sales opportunities by gathering and qualifying new prospects through targeted questions, including but not limited to service of interest, lead source, and demographic information.
Act as the initial compliance checkpoint by assessing and categorizing patient inquiries as qualified or disqualified based on their needs, eligibility, or restrictions.
Ensure a 24-hour turnaround time for responding to missed calls and voicemails, as well as for reviewing and routing email inquiries or support tickets to the appropriate department.
Answer multi-line phone system and direct calls to the appropriate team member or department.
Answer high volume of incoming calls
Check voicemails and return customer calls as needed
Responsible for accurate and complete patient information recorded in the CRM
Maintain high-volume inbound/outgoing communications, with details logged in CRM
Communicate between patient and appropriate Defy department to assist in the intake process as needed
Follow established sales operating and customer service procedures and best practices
Meet all KPI expectations

Requirements

What you’ll need

1 + years in healthcare preferred
High School Diploma (Associates in healthcare preferred) or higher
Capable of handling a high volume of inbound telephone calls and emails daily
Ability to interact effectively with diverse patients via phone and email
Willingness to work collaboratively and ability to demonstrate effective teamwork
Ability to execute active listening and problem-solving skills to provide exceptional customer service.
Excellent inter-personal relationship skills and the ability to work with individuals of all levels.
Ability to effectively learn and utilize multiple computer programs.
Ability to prioritize and multi-task.
Genuine interest in therapies related to wellness, quality of life, and hormone therapies

Benefits

Comp & perks

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Life insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRMcustomer servicesales operating proceduresKPI managementactive listeningproblem-solvingdata entry

Soft Skills

effective teamworkinterpersonal relationship skillscommunicationprioritizationmulti-tasking

Certifications

High School DiplomaAssociates in healthcare