DeepSynergy.AI

Solutions Engineer

• You independently manage demanding B2B clients and continuously develop the relationship for the long term
• You prepare and facilitate client workshops, moderate them and structure requirements, processes and planning objectives
• You actively contribute to configuration and KPI validation projects — particularly in process analysis, configuration, KPI definition and validation
• You steer customer projects regarding scope, schedule, quality, communication, risks and handover into Plan-as-a-Service
• You identify customer risks, technical uncertainties and escalations early and work with stakeholders to drive them to a resolution
• You identify upselling and expansion opportunities and develop them with a customer-centric focus
• You develop standards, templates and procedures for Customer Success, customer projects and Solution Delivery
• You bring your experience actively to the table and act as a sparring partner for Dominik and the business team

Senior Customer Success Manager – Solutions

Chief of Staff

• You will support our Founder and Co‑CEO directly in day‑to‑day operations
• You ensure that appointments, meetings, slide decks, documentation, follow‑ups, internal processes, organizational matters and selected special projects are reliably prepared, executed and tracked
• You organize appointments, prepare meetings (before and after) and reliably follow up on open items
• You create slides, meeting materials, documentation and internal overviews
• You maintain and structure wikis, internal processes and organizational workflows
• You assist with office administration and ensure operational issues do not remain unresolved
• You coordinate internal team syncs and document decisions and follow‑ups
• You support internal system rollouts and process improvements
• You research potential ERP/MES partners, create structured lists and prepare initial contacts
• You help organize trade shows, partner meetings and operational special topics
• You support the Founder team in better preparing, documenting and tracking strategic topics

Senior Customer Success Manager – Solutions

Founder's Associate – Operations