Senior Customer Success Manager – Solutions

DeepSynergy.AI

Senior Customer Success & Solutions Manager at DeepSynergy.AI overseeing B2B client projects from implementation to long-term success. Focus on enhancing customer relationships in the AI-driven production planning space.

Posted 7/10/2026full-timeRosenheim • 🇩🇪 GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing B2B client relationships, facilitating workshops, and driving customer projects to successful outcomes. Proficient in process analysis, KPI validation, and developing customer-centric solutions while effectively managing stakeholder expectations.

Highest-signal resume keywords

Customer Success ManagementB2B ConsultingProject ManagementStakeholder ManagementGerman Language Proficiency (C1)

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Hard Skills

Process AnalysisKPI DefinitionConfiguration ManagementProject Scope ManagementRisk ManagementUpselling StrategiesCustomer DevelopmentSolution DeliveryWorkshop Facilitation

Soft Skills

AutonomyDecision-MakingTeam CollaborationCommunication

Industry Keywords

B2B SalesConsultative SalesCustomer Relationship ManagementSolution Consulting

About the role

Key responsibilities & impact

You independently manage demanding B2B clients and continuously develop the relationship for the long term
You prepare and facilitate client workshops, moderate them and structure requirements, processes and planning objectives
You actively contribute to configuration and KPI validation projects — particularly in process analysis, configuration, KPI definition and validation
You steer customer projects regarding scope, schedule, quality, communication, risks and handover into Plan-as-a-Service
You identify customer risks, technical uncertainties and escalations early and work with stakeholders to drive them to a resolution
You identify upselling and expansion opportunities and develop them with a customer-centric focus
You develop standards, templates and procedures for Customer Success, customer projects and Solution Delivery
You bring your experience actively to the table and act as a sparring partner for Dominik and the business team

Requirements

What you’ll need

Several years of experience in at least two of the following areas: Customer Success, Solution Consulting, B2B Consulting, Implementation, Project Management or consultative B2B Sales
Experience in independently managing demanding B2B customers
Experience in both the functional handling and the organizational management of customer projects
Ability to structure complex and partially ambiguous customer requirements and translate them into concrete solutions and approaches
Confident stakeholder, expectation and escalation management
Commercial understanding and experience with customer development, upselling or comparable expansion activities
Very good German at a minimum C1 / business-fluent level
Very good English skills
High degree of autonomy and willingness to make decisions within agreed guardrails
Enjoyment in working operationally within a small team while simultaneously building structures

Benefits

Comp & perks

A central role in a small, growing B2B AI company
Direct collaboration with the founders
Significant responsibility and visible impact from day one
Real scope to shape Customer Success and Solution Delivery
Challenging customer projects across various manufacturing industries
Short decision-making paths and an environment where good arguments are heard
Flexible working hours
A permanent full-time position
Sustainable growth without VC pressure
The opportunity to grow together with the company and your area of responsibility