Senior Customer Success & Solutions Manager

DeepSynergy.AI

Senior Customer Success & Solutions Manager ensuring client success in AI production planning. Engaging with clients and developing long-term partnerships in a growing B2B AI company.

Posted 7/25/2026full-timeRosenheim • 🇩🇪 GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing B2B client relationships, facilitating workshops, and leading client projects with a focus on process analysis, KPI validation, and customer success. Proficient in stakeholder management and identifying up-selling opportunities while maintaining a high level of autonomy.

Highest-signal resume keywords

Customer Success ManagementB2B ConsultingProject ManagementStakeholder ManagementBusiness-Fluent German

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Applicant Tracking System Keywords

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Hard Skills

Process AnalysisKPI DefinitionProject Scope ManagementRisk ManagementClient Workshop Facilitation

Soft Skills

CommunicationProblem-SolvingCustomer-Centric FocusExpectation ManagementEscalation Management

Industry Keywords

B2B SalesSolution DeliverySaaS ImplementationsProduction PlanningSupply Chain Management

About the role

Key responsibilities & impact

You independently manage demanding B2B clients and develop the collaboration for the long term
You prepare and facilitate client workshops, structuring requirements, processes, and planning objectives
You actively contribute to Configuration & KPI validation projects — especially in process analysis, configuration, KPI definition and validation
You manage client projects with respect to scope, timeline, quality, communication, risks, and handover to Plan-as-a-Service
You identify customer risks, technical ambiguities and escalations early and drive them to resolution with the involved stakeholders
You identify up-selling and expansion opportunities and develop them with a customer-centric focus
You develop standards, templates and procedures for Customer Success, client projects and Solution Delivery
You actively contribute your experience and act as a sparring partner for Dominik and the business team

Requirements

What you’ll need

Several years of experience in at least two of the following areas: Customer Success, Solution Consulting, B2B Consulting, implementation, project management, or consultative B2B sales
Independent responsibility for demanding B2B clients
Experience handling the technical/content aspects of client projects and leading them operationally
Ability to translate complex and ambiguous requirements into concrete decisions and work packages
Strong stakeholder, expectation and escalation management skills
Commercial understanding of customer development and up-selling
High degree of autonomy and enjoyment of hands-on operational build-up work
Business-fluent German (minimum C1) and very good English
Experience with production planning, manufacturing, supply chain, operations, SaaS or software implementations is helpful but not required

Benefits

Comp & perks

A central role in a small, growing B2B AI company
Direct collaboration with the founders
Significant responsibility and visible impact from day one
Real scope to shape and build Customer Success and Solution Delivery
Challenging client projects across various manufacturing industries
Short decision-making paths and an environment where good arguments are heard
Flexible working hours
A permanent full-time position
Sustainable growth without VC pressure
The opportunity to grow together with the company and your area of responsibility