DeepJudge

Customer Success Manager

• Monitor client satisfaction, identify upsell opportunities, and ensure renewals by driving ROI for our clients.
• Guide new clients through successful implementation and onboarding, tailoring strategies to meet their unique needs.
• Serve as the primary point of contact for your portfolio of clients, fostering strong, long-term relationships.
• Coordinate cross-functional projects and manage stakeholder expectations to ensure smooth execution and client success.
• Lead engaging training sessions and business reviews with senior professionals.
• Proactively address client concerns and resolve issues with professionalism and efficiency.
• Gather client feedback to drive continuous improvement and contribute to product development.
• Play a key role in transforming the way large law firms leverage technology to drive efficiency and profitability.

Sales

• Own key outcomes in the deal room every week
• Ensure AE productivity at $2M+ per rep
• Improve win rates and reduce cycle times
• Maintain forecast accuracy within ±5–10%
• Double the AE bench and shape hiring standards
• Ensure clean handoffs to Customer Success
• Maintain pipeline coverage at 3–4x quarterly target
• Build a foundation for a repeatable sales system
• Collaborate cross-functionally with Marketing and Product

Head of Sales

• Oversee implementations and customer success initiatives in legal environments
• Directly engage with marquee customer relationships and provide value realization
• Develop training materials and change management playbooks
• Establish key performance metrics for customer success outcomes
• Shape team standards and expand CSM bench for growth
• Build and run Customer Advisory Board for strategic insights
• Create foundations for a repeatable post-sale system and methodologies

Head of Customer Success

Performance Marketing

• Own marketing-sourced and influenced pipeline across key regions
• Translate business and marketing priorities into structured demand generation programs
• Partner closely with sales on account targeting and pipeline development
• Plan and execute integrated campaigns across ABM, events, webinars, content, and partner marketing programs
• Turn key initiatives into coordinated, multi-channel campaigns
• Improve performance across the funnel throughout the entire buyer journey
• Manage and optimize key channels including social media, paid acquisition, and retargeting

Customer Success Manager

Head of Sales

Head of Customer Success

Demand Generation Manager