DeepJudge

Account Manager

• Identify, evaluate, and prioritize technology partners to strengthen DeepJudge’s ecosystem.
• Lead partnership conversations from initial outreach through negotiation to signature.
• Activate newly signed partners by coordinating across teams for real launches and joint value propositions.
• Cultivate existing partnerships by developing joint plans and maintaining strong relationships.
• Help define how DeepJudge works with partners in a rapidly evolving vertical.
• Surface market feedback and partner insights to align product strategy with customer demand.
• Contribute to measuring partner success and go-to-market impact of partnerships.
• Bring proactive ideas to strengthen strategic position in legal AI through partnerships and integrations.

Technology Partner Manager

Customer Success Manager

• Monitor client satisfaction, identify upsell opportunities, and ensure renewals by driving ROI for our clients.
• Guide new clients through successful implementation and onboarding, tailoring strategies to meet their unique needs.
• Serve as the primary point of contact for your portfolio of clients, fostering strong, long-term relationships.
• Coordinate cross-functional projects and manage stakeholder expectations to ensure smooth execution and client success.
• Lead engaging training sessions and business reviews with senior professionals.
• Proactively address client concerns and resolve issues with professionalism and efficiency.
• Gather client feedback to drive continuous improvement and contribute to product development.
• Play a key role in transforming the way large law firms leverage technology to drive efficiency and profitability.

Sales

• Own key outcomes in the deal room every week
• Ensure AE productivity at $2M+ per rep
• Improve win rates and reduce cycle times
• Maintain forecast accuracy within ±5–10%
• Double the AE bench and shape hiring standards
• Ensure clean handoffs to Customer Success
• Maintain pipeline coverage at 3–4x quarterly target
• Build a foundation for a repeatable sales system
• Collaborate cross-functionally with Marketing and Product

Head of Sales

• Oversee implementations and customer success initiatives in legal environments
• Directly engage with marquee customer relationships and provide value realization
• Develop training materials and change management playbooks
• Establish key performance metrics for customer success outcomes
• Shape team standards and expand CSM bench for growth
• Build and run Customer Advisory Board for strategic insights
• Create foundations for a repeatable post-sale system and methodologies

Technology Partner Manager

Customer Success Manager

Head of Sales

Head of Customer Success