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About the role
Key responsibilities & impact- Monitor client satisfaction, identify upsell opportunities, and ensure renewals by driving ROI for our clients.
- Guide new clients through successful implementation and onboarding, tailoring strategies to meet their unique needs.
- Serve as the primary point of contact for your portfolio of clients, fostering strong, long-term relationships.
- Coordinate cross-functional projects and manage stakeholder expectations to ensure smooth execution and client success.
- Lead engaging training sessions and business reviews with senior professionals.
- Proactively address client concerns and resolve issues with professionalism and efficiency.
- Gather client feedback to drive continuous improvement and contribute to product development.
- Play a key role in transforming the way large law firms leverage technology to drive efficiency and profitability.
Requirements
What you’ll need- 5+ years in a customer success, client-facing, or account management role, ideally in a SaaS or legal technology environment.
- Polished communication and presentation skills, with the ability to confidently engage senior legal professionals.
- A Juris Doctor (J.D.) or prior experience practicing law is highly preferred.
- Comfortable navigating and explaining complex software, with a keen intellectual curiosity and passion for emerging technologies, including AI and Large Language Models (LLMs).
- A proactive and entrepreneurial mindset, with the ability to thrive in a dynamic "startup/scale-up" environment.
- A meticulous approach to managing tasks, timelines, and client requests.
- Ability to effectively manage a book of business and multiple clients, ensuring prompt and thoughtful communication.
- Ability to work effectively within our dynamic international environment which requires flexibility.
Benefits
Comp & perks- The opportunity to work with cutting-edge technologies in the LegalTech and AI space
- The ability to work remotely within a global company
- Competitive salary and incentives
- A supportive and collaborative company culture that values your contributions
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successaccount managementSaaSlegal technologycomplex software navigationAILarge Language Models
Soft Skills
communication skillspresentation skillsrelationship buildingproblem-solvingproactive mindsetentrepreneurial mindsetmeticulous task managementflexibility
Certifications
Juris Doctor (J.D.)