Customer Success Manager
Lansweeper
Cloud
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Identify and generate revenue through upselling and cross-sell to existing customers.
- Proactively own and manage a book of accounts, including decision-maker relationships.
- Consult existing clients on their internal process to drive change and expand the use of Deel's product offerings.
- Lead business reviews, execute on plans to deliver maximum revenue potential, increase renewal rates.
- Develop, manage, and forecast a sales pipeline through regular engagement, outreach, and partnership with customer success.
- Meet or exceed monthly and yearly revenue quota.
Requirements
- 3-5 years of experience in sales, particularly in account management or business development targeting small and medium-sized businesses.
- Demonstrated ability to establish and maintain strong relationships with clients, fostering trust and collaboration.
- Experience in understanding client needs and effectively proposing tailored solutions to meet those needs.
- Excellent verbal and written communication abilities, capable of engaging and influencing clients at all levels.
- Proficiency in using CRM systems and data analysis to track account performance and identify growth opportunities.
- A strong commitment to delivering exceptional customer experiences and ensuring client satisfaction.
- Ability to work effectively with cross-functional teams, including customer success, marketing, and sales support.
