Associate Customer Success Manager
Deel
SQL
Associate Customer Success Manager, PEO
Deel
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
SQL
About the role
- Manage and foster relationships with up to 200 regionally assigned client accounts as part of our growth function
- Build deep relationships and strategically navigate clients through their experience journey
- Train your clients on Deel processes and how to navigate the Deel platform successfully to compliment their needs
- Lead your client interactions with product adoption and future growth in mind, bringing the discussion back to Deel core value propositions
- Strengthen relationships with your accounts, solving their challenges and helping to eliminate and uncover churn
- Become a trusted partner to your accounts, understand their business needs and build solutions to their problems as a mini project manager
- Collaborate with the wider growth and support organisation inclusive of Account Executives, Strategic CSM’s and onboarding managers to help Deel grow
- Be a strong advocate for Deel and the voice of your customer, sharing insights with our Revenue and product teams
Requirements
- 1-3+ years of experience, can be in any customer facing role, support, operations, customer success
- Ability to manage and prioritize high volumes of customer requests
- Have previous experience in at least one of the following: fast-growth startup, payroll company, top-tier consulting, investment banking, private equity
- A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
- Quantitatively inclined and data savvy; enjoy drawing quick, insightful conclusions from complex data sets
- You may not be a SQL expert
- A reliable, motivated self-starter with a passionate growth mentality
- Have a solid track record of achievement (e.g., success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards)
- Have a strong analytical foundation with the ability to manipulate and synthesize data
- Are curious by nature and interested in making an impact
- Ability to speak, read, and write English fluently (application form question)
- Authorization to work in the country of residence (application form requests work authorization/visa status)
