Senior Customer Success Manager, SMB
Deel
CloudSQL
Senior Customer Success Manager, PEO
Deel
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
SQL
About the role
- Focus on a smaller number of high-value strategic accounts and develop comprehensive account strategies for long-term success
- Proactively identify risks and rally internal stakeholders to address customer issues in a timely manner
- Build relationships with senior stakeholders and develop deep understanding of customers’ business and hiring plans
- Create and execute customer success plans and host regular business reviews
- Be the voice of the customer by collecting product and operational feedback and prioritizing requirements based on risk, urgency, and revenue impact
- Project-manage internal stakeholders to deliver priority items while setting appropriate expectations with customers
- Provide a high-quality day-to-day experience and coordinate with internal teams to ensure timely responses and completion of customer requests
- Drive adoption of platform features to improve customer experience and retention
Requirements
- Minimum of 6+ years of relevant work experience, including client-facing experience
- Previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity
- Relationship builder who remains calm and collected when facing a crisis or criticism and celebrates partners’ successes with them
- Quantitatively inclined and data savvy; able to draw insights from complex data sets (SQL not required)
- Reliable, motivated self-starter with a passionate growth mentality and ability to thrive in fast-paced environments
- Solid track record of achievement (quantifiable business impact, rapid responsibility, or competitive awards)
- Strong analytical foundation with ability to manipulate and synthesize data
- Curious by nature and interested in making an impact
- Ability to speak, read, and write English fluently
- Authorization to work in the country of residence (app asks for work authorization status)
