Digital Marketing Manager
re-tool
Manager, Customer Onboarding, SMB
Deel
full-time
Posted on:
Origin: • 🇪🇺 Anywhere in Europe
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Managing a growing team of OBMs who help customers with onboarding; recruiting, hiring, and training new team members
- Responsible for team motivation and individual personal development
- Help to set KPIs for the team, and ensure that team reaches KPIs
- Becoming an expert user of the Deel platform and ensuring that team is also becoming an expert; jump on escalations and drive to resolution
- Driving initiatives that impact cross-onboarding teams and facilitating holistic improvement of customer journeys
- Partnering with Sales, Support, Operations, Product and Engineering to deliver the best customer experience
- Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation; lead key initiatives and internal projects
- Providing training, feedback, and coaching to the onboarding managers for continuous learning and development
Requirements
- 4+ years of professional experience leading a team
- 2-5 years of experience in Customer Onboarding or Customer Success for a B2B SaaS product
- Strong project management skills with a focus on anticipating next steps
- High attention to detail with the ability to design organized onboarding plans
- Customer-focused with experience building strong customer relationships
- Team player with experience working in diverse teams
- Strong communicator, able to present complex ideas clearly in writing, presentations, and verbally
- Ability to speak, read, and write English fluently (application form requires confirmation)
- Experience recruiting, hiring, and training new team members
