VP, Product Management
First American
Cloud
Customer Onboarding Manager, SMB
Deel
full-time
Posted on:
Origin: • 🇪🇺 Anywhere in Europe
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Managing a growing team of OBMs who help customers with onboarding. Recruiting, hiring, and training new team members
- Responsible for team motivation, and individual personal development
- Help to set KPIs for the team, and ensure that team reaches KPIs
- Becoming an expert user of the Deel platform and ensuring that team is also becoming an expert. Jump on any related escalation, help the team deal with difficult customers and complicated cases, and drive to resolution.
- Driving initiatives that are impacting cross-onboarding teams, and facilitating improvement of Customer journeys holistically
- Partnering with internal teams, including Sales, Support, Operations, Product and Engineering, to deliver the best customer experience
- Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.
- Providing training, feedback, and coaching to the onboarding managers for continuous learning and development.
Requirements
- 4+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance.
- 2-5 years of experience in Customer Onboarding or Customer Success for a B2B SaaS product.
- Strong project management skills with a focus on anticipating next steps.
- High attention to detail with the ability to design organized onboarding plans.
- Customer-focused with experience building strong customer relationships.
- Team player with experience working in diverse teams.
- Strong communicator, able to present complex ideas clearly in writing, presentations, and verbally.
