Associate Marketing Manager – Engagement
WD-40 Company
CloudSpark
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- We are seeking a highly motivated and detail-oriented Renewals Manager to oversee the customer contract renewal process, maximize retention, and support revenue growth.
- Team Leadership: Manage, coach, and develop the Renewals team, ensuring alignment with company goals and achievement of performance targets.
- Individual Contribution: Own and execute renewals within assigned territories, directly engaging with customers to close deals.
- Manage the Renewals Process: Oversee the end-to-end contract renewal lifecycle, ensuring accuracy, timeliness, and customer satisfaction.
- Retention & Upsell Opportunities: Identify expansion and upsell opportunities, working with Account Managers and Customer Success to maximize account value.
- Customer Engagement: Build strong customer relationships, reinforce solution value, address objections, and secure long-term loyalty.
- Forecasting & Reporting: Provide accurate renewal forecasts, track renewal KPIs (renewal rates, churn, expansion revenue), and report regularly to leadership.
- Collaboration: Partner with Sales, Customer Success, Finance, and Legal to streamline renewals, resolve escalations, and ensure seamless contract execution.
- Process Optimization: Continuously improve renewal strategies, tools, and team workflows to enhance efficiency and customer experience.
- Contract Management: Review, negotiate, and finalize renewal contracts in compliance with company policies.
Requirements
- Bachelor's degree in business, Sales, or a related field (or equivalent experience).
- Experience is a plus, not a must — ideally 5+ years in renewals, account management, customer success, or sales, with some leadership exposure.
- Strong project management skills and the ability to balance multiple priorities with attention to detail.
- Smart, eager, and proactive learner with the ability to quickly adapt in a fast-paced environment.
- Excellent communication, negotiation, and relationship-building skills.
- Fluent in English and French (written and spoken) — required for managing a diverse customer base.
- Comfortable working with CRM systems (e.g., Salesforce) and analyzing data for decision-making.
