Vectra AI

Operations

• Own the day-to-day operational management of the Global University.
• Establish and maintain the University operating model, governance framework, and delivery processes.
• Drive execution against the University roadmap and annual priorities.
• Develop scalable processes that support rapid content creation, maintenance, and delivery.
• Ensure consistency of learner experiences across all University audiences and programs.
• Serve as the University PMO leader responsible for planning, prioritization, resource allocation, and program execution.
• Implement project management methodologies, sprint planning, intake processes, and delivery workflows.
• Manage University program portfolios, project schedules, milestones, dependencies, and stakeholder communications.
• Develop executive dashboards and reporting frameworks.
• Monitor risks, issues, and mitigation plans across University initiatives.
• Create and maintain University standard operating procedures (SOPs).
• Define content development standards, review processes, publishing workflows, and lifecycle management practices.
• Establish governance frameworks for curriculum development, certifications, and content maintenance.
• Lead the University content production model across instructional design, content creation, certifications, and learning programs.
• Develop scalable content development workflows that improve efficiency and reduce production cycle times.
• Manage intake and prioritization of learning requests from stakeholders.
• Ensure appropriate resourcing and workload balancing across content development teams.
• Establish University quality assurance standards and review processes.
• Oversee certification governance, including exam management, certification maintenance, and credential quality standards.
• Ensure University assets remain accurate, current, and aligned with product strategy.
• Measure and continuously improve training effectiveness.
• Partner closely with Sales Enablement, Partner Enablement, Customer Success, Professional Services, Technical Support, Product Management, Product Marketing, and Global Enablement leadership.

Manager, Global University Programs – Operations

Compliance

• Develop and carry out a risk-based internal audit plan for IT operations, security controls, and compliance processes
• Conduct audits from planning through reporting, evaluating the effectiveness of IT controls, policies, and procedures
• Identify control gaps and IT-related risks during audits and recommend actionable improvements
• Prepare clear audit findings reports and work with stakeholders on remediation plans
• Track audit findings and drive remediation efforts to closure with accountable owners
• Work closely with IT, Security, Engineering, and other teams to gather evidence and facilitate audit processes
• Serve as a liaison with external auditors and internal teams for any audit inquiries or compliance assessments
• Support external compliance audits and certifications (e.g. ISO 27001, SOC 2) by providing required documentation and coordinating audit logistics
• Maintain comprehensive audit workpapers and documentation repositories using a modern GRC tool
• Help build audit playbooks and improve audit workflows to increase efficiency

Manager, Global University Programs – Operations

Audit and Compliance Manager