Customer Success Manager

Vectra AI

Customer Success Manager driving customer adoption and value realization across commercial and mid-market portfolios at Vectra. Collaborating across teams to ensure successful customer outcomes.

Posted 7/3/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $68,100 - $114,600 per yearWebsite

Tech Stack

Tools & technologies

Cyber SecurityDNSTCP/IP

About the role

Key responsibilities & impact

Own the success of a portfolio of commercial and mid-market customers.
Build trusted advisor relationships with key customer stakeholders through periodic one-to-one engagements.
Conduct Success Reviews and value conversations based on customer maturity and business needs.
Develop success plans for customers requiring additional guidance.
Act as the primary Customer Success contact for assigned accounts.
Lead customer escalations with urgency, coordinating cross-functional teams to ensure timely resolution and clear customer communication.
Host weekly virtual Office Hours to provide customers with technical guidance, best practices, and open Q&A sessions.
Plan and deliver monthly customer enablement webinars focused on product capabilities, new features, security use cases, and operational best practices.
Partner with Product, Product Marketing, Support, and Education teams to continuously improve customer onboarding, adoption journeys, and self-service resources.

Requirements

What you’ll need

5+ years of customer-facing experience with enterprise SaaS or subscription-based technology companies in Customer Success, Technical Account Management, Professional Services, Sales Engineering, or a similar post-sales role.
Demonstrated success driving customer adoption, retention, renewals, and expansion and understanding the customer lifecycle.
Experience delivering customer presentations, executive business reviews, and technical workshops.
Strong understanding of enterprise cybersecurity technologies, including network security, SIEM, NDR/XDR, sandboxing, identity security, or incident response platforms.
Working knowledge of TCP/IP, DNS, VPN, SSL/TLS, and enterprise networking concepts.
Understanding of modern cybersecurity threats, attack techniques, and security operations.

Benefits

Comp & perks

Health care insurance
Income protection / life insurance
Access to retirement savings plans
Behavioral & emotional wellness services
Generous time away from work
Comprehensive employee recognition program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Lifecycle ManagementTechnical Account ManagementCustomer RetentionNetwork SecuritySIEMNDR/XDRSandboxingIdentity SecurityIncident Response PlatformsTCP/IP

Soft Skills

Relationship BuildingCommunicationProblem SolvingCustomer EngagementLeadership