Vectra AI

Manager

• We are seeking a highly motivated and detail-oriented Renewals Manager to oversee the customer contract renewal process, maximize retention, and support revenue growth.
• Team Leadership: Manage, coach, and develop the Renewals team, ensuring alignment with company goals and achievement of performance targets.
• Individual Contribution: Own and execute renewals within assigned territories, directly engaging with customers to close deals.
• Manage the Renewals Process: Oversee the end-to-end contract renewal lifecycle, ensuring accuracy, timeliness, and customer satisfaction.
• Retention & Upsell Opportunities: Identify expansion and upsell opportunities, working with Account Managers and Customer Success to maximize account value.
• Customer Engagement: Build strong customer relationships, reinforce solution value, address objections, and secure long-term loyalty.
• Forecasting & Reporting: Provide accurate renewal forecasts, track renewal KPIs (renewal rates, churn, expansion revenue), and report regularly to leadership.
• Collaboration: Partner with Sales, Customer Success, Finance, and Legal to streamline renewals, resolve escalations, and ensure seamless contract execution.
• Process Optimization: Continuously improve renewal strategies, tools, and team workflows to enhance efficiency and customer experience.
• Contract Management: Review, negotiate, and finalize renewal contracts in compliance with company policies.

Renewals Manager

Marketing

• Own and shape our global MSSP marketing strategy, from program design and campaign themes to performance KPIs
• Develop tailored marketing plays and engagement programs that align with each stage of MSSP maturity, from recruitment through to advocacy
• Partner with product marketing to create clear and compelling value propositions for MSSPs and their end customers
• Develop onboarding assets such as welcome emails, announcement templates, and enablement content to support new partnerships
• Build through-partner campaign kits, sales plays, bundled offers, and brandable assets to help MSSPs market Vectra-powered services
• Produce MSSP partner case studies and success stories demonstrating partner innovation and customer value
• Manage all MSSP-related content on vectra.ai and the Partner Portal
• Lead centralized communications to MSSPs, including newsletters, webinars, email campaigns, and program updates
• Maintain an accurate and segmented MSSP database to support targeted communications and reporting
• Collaborate closely with MSSP sales leadership, product marketing, global campaigns, field marketing, and partner teams to ensure alignment
• Equip internal stakeholders with tools, content, and guidance to support MSSPs effectively and consistently at the regional level
• Serve as the marketing point of contact for Tier 1 global MSSP partners and co-develop joint campaigns, webinars, workshops, and events
• Manage the marketing budget for global MSSP partners
• Define and report on success metrics such as partner sourced/influenced pipeline, campaign performance, and partner engagement
• Continuously monitor and optimize programs based on results, insights, and feedback

Renewals Manager

Senior Marketing Manager – MSSP