HR Experience Specialist
Deel
Cloud
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Deel is the all-in-one payroll and HR platform for global teams, enabling global hiring and payroll
- Offer a consistent, industry-leading experience to customers by providing legal support and strategy from the initial kick-off call through petition filing
- Actively monitor individual case pipeline to achieve production targets, meet critical deadlines, and increase client satisfaction
- Effectively communicate with customers regarding procedural and case processing issues and identify client immigration solutions
- Provide feedback in opportunities for continuous process improvement and elimination of redundancy
- Manage employment life-cycle, report to the Immigration Specialist Manager, and work on special projects as assigned
Requirements
- 5+ year of business immigration experience
- Knowledge of most visa types processes in Hong Kong such as general employment policy, ATSMP, IANG and Tech Talent Pass visa
- 1+ year of experience working in a law firm, corporate, or startup setting
- Fluent in English and Mandarin or Cantonese
- Strong writing, logical reasoning, and communication skills
- Strong client services skills: Experience directly interacting for customers via email, call, and video
- Experience anticipating clients’ needs and addressing their concerns
- Experience managing individual pipeline and proven ability to juggle multiple customers and priorities, keeping all customers informed of changes to deadlines
- Ability to function independently while following established directions and processes with limited hand-holding
- Strong attention to detail
- Familiarity with JIRA, Notion and slack as a plus!
