Technical Writer I
Cambium Learning Group
Senior Technical Writer/Trainer
DecisionPoint Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Cyber SecuritySDLC
About the role
- Develop, update, and maintain training guides, SOPs, quick reference materials, and user manuals to support technical and non-technical audiences.
- Coordinate with subject matter experts (SMEs), developers, and functional leads to ensure all materials accurately reflect current system functionality and mission workflows.
- Create and manage learning content and courseware, including slide decks, eLearning modules, and job aids to support both initial and refresher training.
- Support knowledge transfer and onboarding activities for Service users and administrators during deployment and sustainment phases.
- Lead train-the-trainer sessions for Service component representatives, ensuring consistent delivery across user populations.
- Maintain a centralized repository for training and reference documentation, ensuring version control, accessibility, and traceability.
- Produce and edit communications and process documentation, including configuration guides, release notes, and governance documents.
- Collaborate with performance analysts to create dashboards, training metrics, and after-action reports that measure training impact and identify improvement opportunities.
- Support ongoing Continuous Service Improvement (CSI) activities by revising materials based on user feedback and operational changes.
- Ensure all training and documentation products meet DoD accessibility, cybersecurity, and communication standards.
Requirements
- Bachelor’s degree in Technical Communication, Information Systems, Education, or a related field.
- Minimum 7 years of experience in technical writing, instructional design, or training delivery for federal or defense programs.
- Proficiency in authoring tools such as Adobe FrameMaker, MadCap Flare, Microsoft 365, and Articulate 360.
- Familiarity with DoD documentation standards, accessibility (508 compliance), and content management systems.
- Experience developing eLearning modules or conducting virtual and instructor-led training.
- Understanding of IT system development lifecycles (SDLC/Agile) and documentation control procedures.
- CompTIA Certified Technical Trainer (CTT+) or equivalent instructional design certification preferred.
- ITIL Foundation or Lean Six Sigma Yellow Belt certification preferred.
- Technical Communication Professional (CPTC) or similar credential preferred.
Benefits
- N/A 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical writinginstructional designtraining deliveryeLearning developmentversion controldocumentation controltraining metricsContinuous Service ImprovementDoD accessibilitycybersecurity standards
Soft skills
collaborationcommunicationleadershiporganizationknowledge transferuser feedback incorporationtraining impact measurement
Certifications
CompTIA Certified Technical Trainer (CTT+)ITIL FoundationLean Six Sigma Yellow BeltTechnical Communication Professional (CPTC)
