Technical Writer

• Develop, update, and maintain training guides, SOPs, quick reference materials, and user manuals to support technical and non-technical audiences.
• Coordinate with subject matter experts (SMEs), developers, and functional leads to ensure all materials accurately reflect current system functionality and mission workflows.
• Create and manage learning content and courseware, including slide decks, eLearning modules, and job aids to support both initial and refresher training.
• Support knowledge transfer and onboarding activities for Service users and administrators during deployment and sustainment phases.
• Lead train-the-trainer sessions for Service component representatives, ensuring consistent delivery across user populations.
• Maintain a centralized repository for training and reference documentation, ensuring version control, accessibility, and traceability.
• Produce and edit communications and process documentation, including configuration guides, release notes, and governance documents.
• Collaborate with performance analysts to create dashboards, training metrics, and after-action reports that measure training impact and identify improvement opportunities.
• Support ongoing Continuous Service Improvement (CSI) activities by revising materials based on user feedback and operational changes.
• Ensure all training and documentation products meet DoD accessibility, cybersecurity, and communication standards.

Senior Technical Writer/Trainer

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Technical Writer

Technical Writer