Technical Writer
Siemens Healthineers
Technical Writer
TaskUs
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Prepare instruction manuals, journal articles, learning content, and other supporting documents to communicate complex and technical information more easily
- Develop, gather, and disseminate technical information for use with customers, instructional designers, and process/workflow designers
- Determine the needs of end users of technical documentation
- Study product samples and talk with product designers and developers
- Work with technical staff to make products easier to use and thus need fewer instructions
- Organize and write supporting documents for products
- Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
- Select appropriate medium for message or audience, such as manuals or online videos
- Standardize content across platforms and media
- Gather usability feedback from customers, designers, and manufacturers
- Revise documents as new issues arise
- Create operating guidelines, knowledge bases, customer support agent content, and “frequently asked questions” pages to help customer support staff, consumers, and other users within a company or an industry
- Collaborate with hardware engineers, SMEs, product experts, and Support operations to manage the flow of information among project workgroups during development and testing
- Proactively conduct research on their topics through personal observation, library and Internet research, and discussions with technical specialists
Requirements
- 5+ years of professional experience as a writer or content manager
- Demonstrated aptitude for quickly learning and understanding new technologies
- Keen technical curiosity, with outstanding research and problem-solving skills
- Ability to break down complex technical subjects and present them in an approachable way
- Clear and concise writing, with the ability to tailor style and vocabulary to the audience
- Strong drive to succeed and hunger for interesting challenges
- Commitment to following and improving team processes and style standards.
- Familiarity with web technologies and web-based content creation tools (Nice to have)
- Programming skills in any language (Nice to have)
- An eye for visuals and graphic design, and familiarity with image editing tools (Nice to have)
- Experience with other methods of presenting learning content, such as recorded video tutorials, live video streams, or instructor-led training (Nice to have)
- Experience with 3D content in the game industry, or in another setting like design visualization, simulation training, or film production (Nice to have)
- Bachelor's degree in a related field or equivalent work experience (Nice to have)
Benefits
- Competitive industry salaries
- Comprehensive benefits packages
- Commitment to internal mobility and professional growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical writingcontent managementresearch skillsproblem-solvingweb technologiesimage editing3D content creationvideo tutorial productioninstructional designusability testing
Soft skills
clear writingadaptabilitycommunicationteam collaborationattention to detailcuriositydrive to succeedprocess improvementaudience awarenessvisual design
