Technical Writer – Contract
Sift
GRPCPython
Technical Writer
Techdinamics Integrations Inc.
contract
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Write, publish, and maintain high-quality online help articles for our Knowledge Base, including how-to guides, feature explanations, and release notes.
- Develop contextual help within our applications, such as tooltips and in-app guides, to provide immediate assistance to users.
- Collaborate within an Agile framework to document new features and updates for our core products and their associated plugins.
- Partner with the Technical Support team to ensure the Knowledge Base effectively enables them to resolve customer issues and incorporate their feedback to continuously improve content.
- Create and manage supporting materials like screenshots, diagrams, and simple infographics to enhance understanding.
- Ensure a consistent tone, style, and level of quality across all documentation, adhering to our internal style guide.
Requirements
- 2+ years of proven experience as a Technical Writer, Documentation Specialist, or in a similar role within the B2B software/SaaS industry.
- Strong written and verbal communication skills in English.
- Experience documenting complex software for both technical and non-technical audiences.
- A portfolio of writing samples (user guides, presentations, and examples of code comments or source code documentation are a plus).
- Ability to work independently and manage multiple projects simultaneously in a fast-paced, remote environment.
- Experience working directly with software development Teams in an Agile environment.
- A background in software development, Quality Assurance (QA), or technical support (preferred).
- Experience in the logistics, shipping, or supply chain technology industry (preferred).
- Familiarity with help authoring tools or knowledge base platforms (e.g., Freshdesk, Zendesk, Confluence, etc.) (preferred).
Benefits
- Competitive salary and benefits.
- Opportunities for professional growth and development.
- A flexible, 100% remote work environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical writingdocumentationAgile methodologysoftware developmentQuality Assuranceuser guidescode commentssource code documentation
Soft skills
written communicationverbal communicationindependent workproject managementcollaboration
