Techdinamics Integrations Inc.

Administration

• Maintain the overall health, configuration, and usability of the HubSpot CRM.
• Develop and refine processes, ensuring the system evolves with the needs of the business.
• Build and manage dashboards, reports, and analytics used for business decisions.
• Establish and train the team on CRM best practices.
• Perform regular data-quality checks on contacts, companies, deals, and properties.
• Design, implement, and maintain automated workflows to improve team efficiency.
• Partner with Sales and cross-functional teams.
• Maintain up-to-date pricing sheets and ensure accuracy across internal documentation.
• Assist in defining, documenting, and improving sales processes and internal best practices.
• Act as the first point of contact for inbound leads.
• Own lead distribution through round-robin assignments.
• Manage forms, workflows, and integrations.
• Oversee access, usage, and training for call recording and analysis.
• Serve as a point person for internal IT questions related to system access, login issues, and tool permissions.
• Lead onboarding sessions for new Sales hires.

Sales Administrator

Customer Success Manager

• Support new customers as they transition from sales prospects to active, successful users.
• Maintain ongoing, proactive communication with customers to assess satisfaction and identify emerging needs.
• Conduct regular check-ins and business reviews to ensure customers are leveraging our solutions effectively.
• Act as a liaison between customers and Support teams to facilitate prompt issue resolution.
• Work closely with Project Managers during project implementations or escalations.

Full-stack Engineer

• Develop and maintain carrier and WMS integrations in accordance with company standards and methodologies.
• Determine optimal technical approaches based on provided requirements.
• Develop new features in alignment with Product Owners or Architects.
• Collaborate with internal and external teams, providing timely updates on task and project status.
• Investigate, debug, and resolve technical issues effectively.
• Proactively identify areas for process improvement and recommend enhancements to documentation.
• Gather and share customer feedback with internal teams.
• Provide L3 support to internal and external customers.

Software Engineer – Plugin Development Team

QA Engineer

• Ensure the delivery of high-quality, reliable, and scalable software solutions.
• Work closely with developers, product managers, and other stakeholders.
• Design, execute, and refine testing strategies.
• Detect and resolve issues before they impact customers.

Quality Assurance Engineer

Technical Writer

• Write, publish, and maintain high-quality online help articles for our Knowledge Base, including how-to guides, feature explanations, and release notes.
• Develop contextual help within our applications, such as tooltips and in-app guides, to provide immediate assistance to users.
• Collaborate within an Agile framework to document new features and updates for our core products and their associated plugins.
• Partner with the Technical Support team to ensure the Knowledge Base effectively enables them to resolve customer issues and incorporate their feedback to continuously improve content.
• Create and manage supporting materials like screenshots, diagrams, and simple infographics to enhance understanding.
• Ensure a consistent tone, style, and level of quality across all documentation, adhering to our internal style guide.

Operations

• Manage and optimize AWS cloud infrastructure.
• Implement and maintain infrastructure as code (IaC) using CloudFormation.
• Utilize AWS ControlTower for governance, compliance, and account management.
• Collaborate with development teams to ensure operational best practices are followed.
• Automate system operations tasks using scripting and AWS tools.
• Monitor system performance and respond to security concerns.
• Provide on-call support for critical operational issues.

Sales Administrator

Customer Success Manager

Software Engineer – Plugin Development Team

Quality Assurance Engineer

Technical Writer

Senior SysOps Engineer