Decentralized Masters

Executive Assistant

• Monitor and manage the newsletter support inbox daily
• Respond promptly and professionally to subscriber inquiries related to:
• Newsletter access and delivery issues
• Subscriptions, opt-ins, and opt-outs
• Technical or platform-related questions
• General clarification requests related to newsletter content
• Follow established SOPs and response guidelines to ensure consistency
• Escalate complex or sensitive issues to the relevant internal teams when required
• Tag, categorise, and track recurring issues to identify trends and improvement opportunities
• Maintain accurate records of subscriber interactions
• Support the creation and updating of FAQs and canned responses
• Ensure response time SLAs are consistently met

Virtual Assistant – Newsletter

Product Specialist

• Support the Product Manager in executing the product roadmap and feature rollouts.
• Translate product initiatives into clear product documentation, workflows, and guidelines.
• Track product initiatives, timelines, and deliverables.
• Assist with prioritisation of product enhancements based on business and user needs.
• Act as a central point of coordination between Product, Education, Sales, Customer Success, and Operations teams.
• Gather, structure, and prioritise user feedback, feature requests, and pain points.
• Ensure internal teams are informed and enabled around product updates and changes.
• Monitor product adoption, engagement, and usage trends.
• Analyse user behaviour and feedback to identify opportunities for improvement.
• Support testing, experiments, and iterative enhancements to product offerings.
• Conduct competitor and market research within the DeFi, SaaS, and education space.
• Own and maintain product documentation, FAQs, release notes, and internal knowledge bases.
• Create and support product training materials for internal teams.
• Assist with go-to-market support for new features or product updates.
• Ensure a high-quality user experience by validating product flows against defined requirements.
• Support post-launch reviews and continuous improvement cycles.
• Identify gaps or friction points in the user journey and propose solutions.

Sales Operations Manager

• The Sales Operations Specialist is responsible for ensuring the sales organization operates with speed, accuracy, visibility, and accountability.
• This role owns the day-to-day execution and optimization of the sales tech stack—primarily HubSpot—so that Membership Directors (MDs), Setters, and Sales Leadership can focus on selling, not admin.
• You will work closely with Sales Leadership, Marketing, Fulfillment, and Data to maintain clean pipelines, automate workflows, enforce process discipline, and deliver reliable reporting.
• This role directly impacts close rates, cash collection, forecasting accuracy, and the overall scalability of the revenue engine.
• Own accuracy of HubSpot CRM configuration: pipelines, deal stages, properties, workflows, and permissions.
• Ensure every lead, deal, and contact has correct lead status’, lifecycle stages, ownership, and next steps.
• Maintain strict data hygiene standards (identifying/merging duplicates, no stale deals, missing properties, or broken workflows).
• Enforce CRM usage standards across Setters and MDs.
• Build and maintain automation for lead routing and assignment, task creation and follow-ups, deal stage progression, call outcomes and disposition tracking.
• Reduce manual admin work for sales reps wherever possible.
• QA all automations to ensure reliability and compliance.
• Maintain accurate, real-time visibility into pipeline value and velocity, close rates and conversion metrics, DPL (Deals Per Lead), APS, and other core KPIs.
• Build and maintain sales dashboards for leadership.
• Support forecasting and revenue reporting in collaboration with Finance and Data teams.
• Manage and support integrations between HubSpot and various tools, troubleshoot system issues and coordinate fixes with internal tech or third-party vendors.
• Translate sales process changes into CRM logic and automation, partnering with Sales Leadership to ensure systems reinforce desired behaviors.
• Create and maintain SOPs for sales roles, systems and workflows.
• Ensure CRM processes align with internal compliance standards (FTC/SEC-aware language, disclaimers, documentation).
• Maintain audit-ready records for sales activity and deal history.
• Partner with Security/IT on access control and data governance.