Decentralized Masters

DeFi

• Take responsibility for the success of 130 students per month through cohort teaching models
• Methodically educate members on our platform by answering questions via email, text and explaining complex crypto concepts in a simplistic manner
• Make sure your assigned members have been communicated with no longer than 7 days
• Conduct Weekly Analysis of SMS and Email Response Rates
• Continuously follow up with members to ensure success, keeping the end goal in mind
• Help members progress through the DeFi Accelerator
• Engage with your members, Build rapport to increase renewal rate
• Co-lead Office Hours Live Sessions for Mastermind members
• Actively promote the company culture and customer obsession by answering questions, commenting on posts, helping with requests while maintaining a friendly and professional demeanor
• Tackle requests from the heads of department
• Monitor Community chat
• Manage Mastermind community, curate the circle channels, the support email
• Attend the live Office Hours and Market Updates for potential backups when needed
• Use various tools to track, communicate and gain valuable statistics for department needs
• Share your knowledge of DeFi, DeFi products, crypto communities, and knowledge of decentralized finance products
• Conduct research for various crypto trends and projects and present it in easy to read, ELI5 way
• Ensure support for each members needs (requests, answer questions, take action)
• Improve the customer journey and delivery (tweak the process)
• Actively participate and add value in team and company meetings
• Build tech tools that improve our product value, and help members in attaining their goals
• Flesh out the workflow process, adding improvements within each step of the way

DeFi Analyst, Educator