Decentralized Masters

Analytics Engineer

• Design and maintain robust data pipelines.
• Integrate systems like Supabase, Fivetran, and HubSpot.
• Develop reliable data models and dashboards that turn complex data into clear, actionable insights.
• Manage and optimize data tables and queries within Supabase.
• Configure and maintain Fivetran integrations to ensure data accuracy and freshness.
• Oversee HubSpot data synchronization and ensure alignment between marketing, sales, and fulfilment systems.
• Monitor integrations, troubleshoot data consistency issues, and improve system performance.
• Design and maintain SQL-based data models and transformations to support analytics and reporting.
• Combine, clean, and standardize data from multiple sources for consistent business use.
• Collaborate with internal stakeholders to translate reporting and analytical needs into scalable data structures.
• Build and maintain insightful Sigma dashboards that empower business teams with real-time performance visibility.
• Define, document, and maintain consistent key metrics and KPIs across departments.
• Develop automated workflows to streamline reporting, data synchronization, and business processes.
• Implement data quality checks, alerts, and monitoring systems to maintain reliability.
• Maintain clear documentation for all pipelines, data models, and automations.

Growth Marketing

• Develop and execute a comprehensive organic growth strategy aligned with company goals for customer acquisition, engagement, and retention.
• Identify and prioritize the highest ROI organic channels and growth opportunities.
• Collaborate with the Director of Content Marketing and Director of Paid Growth to ensure holistic marketing alignment.
• Oversee the SEO strategy, including keyword research, technical SEO, backlink acquisition, and content optimization.
• Partner with the content team to ensure all assets (blogs, videos, landing pages, and resources) are optimized for search intent and conversion.
• Continuously track performance and update strategies based on ranking data, CTRs, and engagement metrics.
• Lead the organic social media strategy across platforms (YouTube, X/Twitter, LinkedIn, TikTok, Instagram).
• Build and scale Decentralized Masters’ online community through engagement-driven campaigns and initiatives.
• Partner with thought leaders, influencers, and affiliates to expand reach through collaboration and earned media.
• Define and monitor KPIs such as organic traffic growth, conversion rates, engagement, and community expansion.
• Build dashboards and systems to track growth metrics and ROI across all organic channels.
• Run experiments (A/B tests, funnel optimizations, audience tests) to drive continuous improvement.
• Build and lead a multidisciplinary growth team spanning SEO specialists, social media strategists, community managers, and analysts.
• Collaborate closely with cross-functional teams in marketing, product, and education.
• Stay ahead of algorithm changes, new tools, and best practices to maintain a competitive advantage.

Director of Organic Growth

Executive Assistant

• - Support the Executive Assistant with daily administrative tasks and scheduling.
• - Manage and organize shared inboxes, calendars, and task boards (e.g., Notion, ClickUp, or Asana).
• - Prepare and format documents, reports, and presentations.
• - Assist with travel coordination, event logistics, and expense tracking.
• - Maintain updated records and filing systems (digital and cloud-based).
• - Follow up on action items and ensure deadlines are met across departments.
• - Conduct light research and data compilation for executive briefings or reports.
• - Help organize leadership meetings, team offsites, and company-wide initiatives.
• - Ensure confidentiality and professionalism in all communications.
• - Proactively identify opportunities to improve efficiency and reduce manual work for the EA.

Virtual Assistant – Executive Assistant

Video Editor

• **What will you be doing?**
• - Edits videos to targeted length and specifications
• - Handles and organizes raw and edited video files
• - Exports videos and facilitates mobile and web distribution
• - Shoots video and produces content as necessary
• - Explores different versions and directions
• - Adjusts formats and file sizes as needed
• - Input music, dialogues, graphics and effects
• - Create rough and final cuts
• - Ensure logical sequencing and smooth running
• - Consult with stakeholders from production to post-production process
• - Continuously discover and implement new editing technologies and industry’s best practices to maximize efficiency.

Customer Success Manager

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Decentralized Masters
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Decentralized Masters é uma plataforma educacional de ponta, especializada em Finanças Descentralizadas (DeFi). Oferece mentoria de alto nível, sistemas avançados de aprendizagem e ferramentas estratégicas para ajudar indivíduos a se destacarem nos mercados de DeFi. 

A empresa tem como foco capacitar tanto iniciantes quanto profissionais experientes com o conhecimento e as habilidades necessários para navegar pelas complexidades do DeFi e das tecnologias blockchain emergentes. Por meio de seus programas de treinamento abrangentes, a Decentralized Masters busca desmistificar o DeFi, tornando-o acessível e compreensível, capacitando os usuários a tomar decisões financeiras bem-informadas e a maximizar seu potencial de investimento. 

2 - 10 funcionários

📚 Educação

💳 Fintech

🌐 Web 3

Gerente de Customer Success

20 minutos atrás

🇧🇷 Brasil – Remoto

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

🚫👨‍🎓 Sem graduação necessária

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Descrição

• ****O que você fará?****
• Principais Responsabilidades
• Suporte ao Usuário
• Atender suporte inbound por e-mail, SMS, Circle (plataforma comunitária) e HubSpot
• Responder dúvidas comuns sobre configuração, atividade da conta e outras questões relacionadas a cripto
• Manter uma comunicação clara, amigável e confiável em todas as interações com usuários
• Conduzir renovações, upsells e oportunidades de cross-sell
• Engajamento de Usuários
• Engajar proativamente os usuários (onboarding, lembretes, follow-ups)
• Testar e identificar o que gera engajamento e trabalhar com a equipe técnica para automatizar o processo
• Monitorar atividade de usuários no CRM (HubSpot) e na plataforma de analytics (PostHog) e suas pontuações CHI (customer health index)
• Aumentar a adoção movendo usuários na escada de engajamento: C -> B -> A
• Identificar usuários em risco precocemente e reengajá-los
• Análise e Relatórios
• Tornar-se especialista em HubSpot e PostHog
• Definir e monitorar KPIs de customer success (ativação, retenção, melhorias do CHI)
• Compartilhar insights semanais com o time sobre saúde e engajamento dos usuários
• Suporte Interfuncional
• Colaborar com as equipes de produto, operações, vendas e marketing em iniciativas voltadas ao cliente
• Auxiliar em tarefas administrativas conforme necessário (por se tratar de um papel prático em estágio inicial)
• Ajudar a construir sistemas escaláveis para customer success à medida que a Legacy cresce
• Desenvolver playbooks e processos

🎯 Requisitos

• **O que você trará?**
• 2–5 anos de experiência em Customer Success, Account Management ou em funções de contato com clientes (experiência em startups, fintech ou web3 é um diferencial)
• Curioso(a) e orientado(a) a dados – gosta de mergulhar em ferramentas de analytics
• Excelentes habilidades de comunicação e interpessoais, com capacidade de estabelecer rapport rapidamente
• Fortes habilidades de organização e gestão do tempo; capaz de gerenciar múltiplas tarefas e usuários
• Mentalidade orientada a solução de problemas e abordagem proativa aos desafios dos clientes
• Experiência com CRM ou plataformas de customer success (HubSpot) é um diferencial
• Capacidade de trabalhar de forma independente em um ambiente dinâmico
• Diferencial: experiência com Circle, HubSpot, PostHog ou outras ferramentas de CRM/analytics

🏖️ Benefícios

• **O que oferecemos?**
• Salário competitivo e incentivos baseados em desempenho
• Oportunidades de crescimento de carreira e desenvolvimento
• Cultura de trabalho colaborativa e de apoio
• Ambiente de trabalho remoto
• Oportunidade de causar um impacto significativo no sucesso do cliente e no crescimento do negócio

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Marketing Operations

• Design, manage, and optimize marketing infrastructure, processes, and analytics.
• Ensure systems, data, and scalable processes necessary to run high-impact campaigns, measure performance, and iterate.
• Work cross-functionally with content, growth, product, community, engineering, and finance teams to support marketing outcomes across the journey (awareness → acquisition → retention → advocacy).
• Evaluate, implement, and manage marketing tools and platforms (e.g. CRM, marketing automation, analytics, CDP, attribution).
• Maintain integrations across systems (website, email, social, ad platforms, data warehouse, event tools) to ensure seamless data flow and tracking.
• Ensure data integrity, governance, and compliance (privacy, consent, data quality).
• Train marketing team members on tool usage, best practices, and workflows.
• Define, document, and refine marketing processes; create scalable playbooks for recurring initiatives (launch campaigns, drip campaigns, webinars, partnership marketing).
• Monitor operational bottlenecks and implement frameworks for scheduling, handoffs, approvals, and cross-team coordination.
• Assist in executing full-funnel campaigns: planning, set-up, QA, launch, monitoring, troubleshooting.
• Oversee campaign QA: tagging, tracking parameters, UTM setup, conversion mapping.
• Monitor daily campaign health (budgets, pacing, anomalies, channel-level performance).
• Support A/B testing, experimentation protocols, and optimization efforts.
• Define key marketing metrics (KPIs, OKRs); build dashboards, regular reports, and data visualizations to track performance and ROI.
• Lead campaign post-mortems and provide actionable insights to influence strategy, budget allocation, and channel mix.
• Collaborate with Product, Growth, Engineering, Community, and Finance; serve as liaison with analytics/data teams for custom tracking and modeling.
• Support external agency or vendor partners and enforce best practices around campaign tagging, naming conventions, data hygiene, and documentation.
• Ensure compliance with data privacy regulations (GDPR, CCPA) and stay updated with industry trends relevant to decentralized/blockchain space.

Marketing Operations Manager

DeFi

• Take responsibility for the success of 130 students per month through cohort teaching models
• Methodically educate members on our platform by answering questions via email, text and explaining complex crypto concepts in a simplistic manner
• Make sure your assigned members have been communicated with no longer than 7 days
• Conduct Weekly Analysis of SMS and Email Response Rates
• Continuously follow up with members to ensure success, keeping the end goal in mind
• Help members progress through the DeFi Accelerator
• Engage with your members, Build rapport to increase renewal rate
• Co-lead Office Hours Live Sessions for Mastermind members
• Actively promote the company culture and customer obsession by answering questions, commenting on posts, helping with requests while maintaining a friendly and professional demeanor
• Tackle requests from the heads of department
• Monitor Community chat
• Manage Mastermind community, curate the circle channels, the support email
• Attend the live Office Hours and Market Updates for potential backups when needed
• Use various tools to track, communicate and gain valuable statistics for department needs
• Share your knowledge of DeFi, DeFi products, crypto communities, and knowledge of decentralized finance products
• Conduct research for various crypto trends and projects and present it in easy to read, ELI5 way
• Ensure support for each members needs (requests, answer questions, take action)
• Improve the customer journey and delivery (tweak the process)
• Actively participate and add value in team and company meetings
• Build tech tools that improve our product value, and help members in attaining their goals
• Flesh out the workflow process, adding improvements within each step of the way