Virtual Assistant – Whatsapp Community

Decentralized Masters

Virtual Assistant managing client community through WhatsApp groups for Decentralized Masters. Focused on engagement, moderation, and operational tracking in this remote role.

Posted 7/31/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and moderating WhatsApp groups, ensuring member engagement and adherence to community guidelines. Proficient in tracking group metrics and coordinating with project managers to enhance community initiatives.

Highest-signal resume keywords

WhatsApp Group ManagementCommunity EngagementCustomer Service ExperienceProficiency in Google SheetsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Virtual AssistanceCommunity ManagementModerationTracking and ReportingOnboardingContent Scheduling

Soft Skills

Time ManagementCommunicationProblem-Solving

Tools & Technologies

WhatsAppGoogle SheetsExcel

Certifications & Qualifications

High School DiplomaAdministrator CertificationCommunity/Executive Assistant Qualification

Industry Keywords

DeFiCryptoCustomer-Facing Role

About the role

Key responsibilities & impact

The Role
We're scaling our member community across every US state via dedicated WhatsApp groups, and we need a full-time VA whose entire focus is running that operation - admin, engagement, and light moderation, inside WhatsApp only.
What will you be doing?
- Create, launch, and administer WhatsApp groups for each US state as we roll them out
- Manage group settings: membership approval, admin permissions, group descriptions, and rules
- Onboard new members into the correct state group and welcome them
- Monitor daily activity across all groups to keep conversation on-topic and respectful
- Answer member questions or route them to the right person/team
- Post announcements, updates, and content drops on a set schedule
- Flag spam, inappropriate behavior, or duplicate/inactive accounts for removal
- Track group health (member counts, engagement levels, growth by state) in a simple tracker/spreadsheet
- Escalate technical issues, complaints, or sensitive member situations to the team
- Coordinate with project managers on messaging timing, content calendars, and campaign rollouts
- Support ad hoc WhatsApp broadcast lists or polls tied to community initiatives

Requirements

What you’ll need

What are we looking for?
- Please submit your resume in ENGLISH
- Native English speaker (or at least professional level)
- Must be located in South America
- Proven experience as a Virtual Assistant, Community Manager, or similar customer-facing role
- Hands-on experience running or moderating WhatsApp groups or communities is required
- Comfortable managing multiple concurrent group chats without losing track of context
- Customer service experience is a must
- Familiarity with DeFi or Crypto is an added advantage
- Solid organizational and time management skills — this role runs on consistency, not sporadic check-ins
- Proficiency with spreadsheets (Google Sheets/Excel) for basic tracking and reporting
- Available full-time, with flexibility to cover peak US engagement hours
- High school diploma; additional qualifications as an Administrator or Community/Executive Assistant are a plus

Benefits

Comp & perks

What do we offer you?
- Competitive salary
- Remote Work
- Supportive and empowering team