Dealer Spike LLC

Customer Success Manager

• The Customer Success Manager is the primary point of contact between Net Driven and our customers, delivering the highest level of service via phone, email, and web meetings.
• Uncovers each customer's goals and proactively recommends marketing solutions that address their needs, with the aim of retaining and growing their partnership with Net Driven.
• Help independent auto service and tire businesses thrive in a competitive market space.
• Consistently lead quarterly business reviews with your portfolio of customers.
• Build strong customer relationships through remote, web meetings and professional virtual communication.
• Respond quickly and persistently to customer issues, working to resolve concerns in a timely and effective manner.
• Identify customer needs, communicate the value of relevant products and services, and refer qualified sales opportunities to the Sales Team.
• Consistently work to retain your book of business by successfully identifying at-risk customers and taking proactive actions to save.
• Contribute and support positive customer satisfaction scores by providing best-in-class service (CSAT/NPS).
• Maintain and uphold all internal processes and procedures.
• Proactively seek to improve tasks and meet company goals.
• Become an expert on and use a robust set of business tools—including Salesforce, Jiminny, Power BI, and Vonage - to manage customer relationships, track performance, support communication, and uncover opportunities for improvement.

Account Manager

• Prospect and generate new business opportunities through various channels, including cold calling, email campaigns, and networking events and tradeshows.
• Evaluate a dealer's current website and online presence to identify gaps and pain points, then guide them toward the right solution to address those needs.
• Develop and maintain relationships with clients, identifying their digital marketing needs and presenting solutions.
• Conduct consultations and demos with clients to understand their business goals and objectives and how our products and services can help them achieve those goals.
• Meet and exceed sales targets and quotas.

Territory Manager

Digital Marketing

• Proactively seek out new business through outreach efforts such as cold calling, email campaigns, and attending industry events.
• Develop strong, consultative partnerships with prospective clients by understanding their digital marketing needs and providing thoughtful, effective solutions.
• Lead consultations and product demos that align with client goals, clearly showing the value and impact of our services.
• Work closely with internal teams to develop tailored digital marketing strategies that drive measurable results for our clients.
• Monitor campaign performance, identify areas for improvement, and make data-driven adjustments to maximize results.
• Consistently meet or exceed sales goals while contributing to the overall success of the team.

Digital Marketing Territory Manager

• Develop professional relationships with clients
• Guide clients in increasing their dealership's online presence
• Maintain customer relationships, building value, retaining customers, and selling additional marketing and website services
• Communicate effectively about services offered and their value
• Use various tools and statistical data to suggest improvements
• Perform monthly reporting calls with clients
• Manage assigned accounts focusing on revenue growth and retention
• Promote and sell additional marketing and website services
• Assess and monitor services to ensure quality standards are met
• Facilitate a seamless client onboarding process
• Handle incoming customer comments and provide appropriate solutions
• Keep records of customer interactions and process accounts
• Identify retention risks and work proactively to eliminate risks
• Participate in educational opportunities to update job knowledge.

Customer Success Manager

Territory Manager

Digital Marketing Territory Manager

Account Manager, Customer Success