Account Manager, Customer Success

Dealer Spike LLC

Account Manager at Dealer Spike focusing on customer success and dealership online presence. Building relationships and enhancing digital marketing strategies for clients in the automotive industry.

Posted 6/19/2026full-timeRemote • California, Colorado, Connecticut, Maryland, Nevada, New York, Rhode Island, Washington • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Develop professional relationships with clients
Guide clients in increasing their dealership's online presence
Maintain customer relationships, building value, retaining customers, and selling additional marketing and website services
Communicate effectively about services offered and their value
Use various tools and statistical data to suggest improvements
Perform monthly reporting calls with clients
Manage assigned accounts focusing on revenue growth and retention
Promote and sell additional marketing and website services
Assess and monitor services to ensure quality standards are met
Facilitate a seamless client onboarding process
Handle incoming customer comments and provide appropriate solutions
Keep records of customer interactions and process accounts
Identify retention risks and work proactively to eliminate risks
Participate in educational opportunities to update job knowledge.

Requirements

What you’ll need

2+ years of Customer Service experience
1+ year of Digital Marketing experience preferred
Experience working with a CRM preferred
Excellent Time management and Organizational skills
Strong Communication and Interpersonal Skills
Adaptable, Energetic, Team-Player Attitude
Ability to type 45 wpm
Ability to multitask efficiently
Proficient in Microsoft Word, Excel, and Outlook with a working knowledge of Google Apps
Strong technical aptitude and ability to learn quickly.

Benefits

Comp & perks

Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Compliance with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Prohibition of any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer ServiceDigital MarketingCRMTime ManagementOrganizational SkillsTyping 45 wpmMultitaskingMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Soft Skills

Communication SkillsInterpersonal SkillsAdaptabilityTeam-Player AttitudeStrong Technical Aptitude