Customer Success Manager

Dealer Spike LLC

Customer Success Manager working with Net Driven, helping auto service businesses thrive through tailored marketing solutions and strong customer relationships.

Posted 7/24/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management and consultative sales, utilizing tools like Salesforce and Power BI to enhance customer satisfaction and retention. Strong communication and presentation skills are essential for building relationships and addressing customer needs effectively.

Highest-signal resume keywords

Customer Relationship ManagementConsultative Sales ExperienceSalesforce ProficiencyExcellent Verbal And Written CommunicationDigital Advertising Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionAccount ManagementDigital AdvertisingMarketing SolutionsBusiness ReviewsData AnalysisMicrosoft Office ProficiencyPresentation SkillsProblem SolvingDetail Oriented

Soft Skills

Relationship BuildingSelf-StarterProfessionalismTeam CollaborationTime Management

Tools & Technologies

SalesforcePower BIJiminnyVonageVideo Conferencing Tools

Certifications & Qualifications

Associates Degree In Business Administration

Industry Keywords

Customer SuccessConsultative RoleMedia SalesCall-Center ExperienceCustomer Satisfaction Scores

About the role

Key responsibilities & impact

The Customer Success Manager is the primary point of contact between Net Driven and our customers, delivering the highest level of service via phone, email, and web meetings.
Uncovers each customer's goals and proactively recommends marketing solutions that address their needs, with the aim of retaining and growing their partnership with Net Driven.
Help independent auto service and tire businesses thrive in a competitive market space.
Consistently lead quarterly business reviews with your portfolio of customers.
Build strong customer relationships through remote, web meetings and professional virtual communication.
Respond quickly and persistently to customer issues, working to resolve concerns in a timely and effective manner.
Identify customer needs, communicate the value of relevant products and services, and refer qualified sales opportunities to the Sales Team.
Consistently work to retain your book of business by successfully identifying at-risk customers and taking proactive actions to save.
Contribute and support positive customer satisfaction scores by providing best-in-class service (CSAT/NPS).
Maintain and uphold all internal processes and procedures.
Proactively seek to improve tasks and meet company goals.
Become an expert on and use a robust set of business tools—including Salesforce, Jiminny, Power BI, and Vonage - to manage customer relationships, track performance, support communication, and uncover opportunities for improvement.

Requirements

What you’ll need

An Associates Degree in Business Administration or related field, required.
Professional experience specifically in a consultative, account management, and/or customer retention role, preferred.
Experience in digital advertising, marketing, agency, or media sales preferred; call-center experience a plus.
Demonstrate public speaking and presentation ability. Excellent verbal and written communication skills, required.
Superior relationship-building skills.
Detail oriented, punctual and professional.
Self-starter who works well independently, on a team, and under deadline pressure.
A workspace that allows you to hold business meetings without interruptions.
Proficient in Microsoft Office products, required. Demonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on-camera presence.

Benefits

Comp & perks

Competitive base salary plus performance-based incentives tied to customer retention and qualified referrals — the stronger your results, the greater your earning potential.