Technical Program Manager

• Lead cross-functional programs across product management, engineering, and supporting teams
• Drive end-to-end customer POC program management within the ensuring alignment with product management, engineering, support, and account teams
• Build and manage integrated schedules, working backwards from product launch and delivery targets
• Drive accountability across teams, ensuring commitments, dependencies, and deliverables are met
• Identify risks, technical dependencies, and resource constraints early and drive mitigation plans
• Ensure alignment on priorities, scope, and tradeoffs across product and engineering leadership
• Provide clear, concise program status through dashboards and executive-level summaries
• Continuously improve program management processes, tooling, and operational rigor

Senior Technical Program Manager

Product Operations

• Own and orchestrate the annual and quarterly strategic planning cycle for the Product and R&D organization, including goal-setting (OKRs/MBOs), investment prioritization, and portfolio review.
• Partner with CPO, VP Product, VP Engineering, and Finance to develop multi-year product investment strategies and resource allocation frameworks.
• Translate business strategy into actionable operating plans; maintain a live view of strategic commitments, resource coverage, and trade-offs.
• Identify, scope, and personally drive high-priority cross-functional initiatives that cut across Product, Engineering, Finance, Sales, and Customer Success.
• Enhance product operations function: product launch readiness, go-to-market coordination, release management, and feedback loop integration.
• Communicate program status, strategic progress, and operational health clearly to C-level executives and board stakeholders.

Senior Manager, Product Operations

Operations

• Drive weekly forecast management processes across the Americas business
• Partner with sales leadership to improve forecast accuracy, pipeline hygiene, and deal inspection
• Analyze pipeline health, coverage, conversion, and risk trends
• Ensure Salesforce data quality, stage hygiene, and operational consistency
• Develop dashboards, KPIs, and reporting frameworks that drive actionable decisions
• Support territory planning, account segmentation, and account ownership governance
• Partner with leadership on strategic account prioritization and pipeline generation initiatives

Senior Manager, Sales Operations

Salesforce Developer

• Design and build Service Cloud functionality: case management, case routing and assignment, queues, omni-channel, escalation rules, milestones, entitlement processes, SLA enforcement, and service console experiences for support engineers.
• Implement and maintain complex asset and entitlement management — multi-level asset hierarchies, asset-based entitlements, warranty / contract linkage, and asset-to-case association used by support engineers every day.
• Own Email-to-Case (and Web-to-Case where applicable): configure routing addresses, parsing rules, threading, attachments, on-behalf-of handling, and bounce management.
• Build and maintain Experience Cloud / Partner Portal sites — page design (LWR or Aura templates), navigation, sharing and visibility, audience targeting, knowledge surfacing, case submission, asset visibility, and self-service flows.
• Build core Salesforce customizations using Apex (triggers, batch, queueable, async), Lightning Web Components, Aura, and Salesforce Flows.
• Design and implement integrations between Salesforce and the post-sale ecosystem — telemetry / monitoring platforms, RMA / logistics systems, parts and inventory, knowledge bases, chat / voice platforms, and field service tooling — using REST/SOAP APIs, OAuth, named credentials, Platform Events, Change Data Capture, and Bulk/Streaming APIs.
• Collaborate closely with our dedicated integration / middleware team (who own MuleSoft, Boomi, and Workato) to co-design contracts, troubleshoot cross-system flows, and ship end-to-end solutions together.
• Partner directly with support engineers, services managers, and partner-success leaders to gather requirements and ship iteratively.
• Own production support for the post-sale Salesforce stack: triage, root-cause analysis, hotfix, and long-term remediation.
• Manage your own deployments using SFDX, Git-based source control, and CI/CD pipelines (Copado, Gearset, Flosum, or similar).
• Use AI tools (e.g., Agentforce Vibes / vibe coding, Copilot, Claude) as part of your day-to-day workflow — we expect every engineer on the team to lean on AI to ship faster and better.

Senior Salesforce Developer – Post Sale

• Design, build, and maintain Salesforce CPQ solutions including product catalogs, complex bundles (multi-level configurable products), pricing models (list, block, percent-of-total, contracted pricing), discount schedules, product rules, price rules, quote templates, and approval workflows.
• Translate business requirements directly into working solutions — acting as your own BA, developer, and QA throughout the lifecycle, and partnering with Sales Ops, Finance, Order Management, and Provisioning teams.
• Build and maintain core Salesforce customizations using Apex (triggers, batch, queueable, future, async), Lightning Web Components (LWC), Aura, Visualforce (legacy), and Salesforce Flows.
• Design and implement inbound and outbound integrations between Salesforce and ERP, billing, finance, provisioning, and other enterprise systems using REST/SOAP APIs, OAuth, named credentials, Platform Events, Change Data Capture, and Bulk/Streaming APIs.
• Collaborate closely with our dedicated integration/middleware team (who own MuleSoft, Boomi, and Workato) to design contracts, troubleshoot integration flows, and ship end-to-end solutions together.
• Own the renewals, amendments, co-terming, and contract lifecycle flows within CPQ.
• Manage your own deployments using SFDX, Git-based source control, and CI/CD pipelines (Copado, Gearset, Flosum, or similar).
• Own production support for the CPQ stack — investigate quote calculation issues, pricing edge cases, and integration failures, and drive long-term remediation.
• Write unit tests, perform peer code reviews, and uphold engineering quality standards across the team.
• Use AI tools (e.g., Agentforce Vibes / vibe coding, Copilot, Claude) as part of your day-to-day workflow — we expect every engineer on the team to lean on AI to ship faster and better.

Senior Salesforce Developer – Quote to Cash

Account Executive

• Drive new logo and expansion revenue across an FSI territory through existing relationships, proactive prospecting, and partner leverage.
• Build and maintain a disciplined pipeline in Salesforce; forecast accurately and meet quarterly revenue commitments.
• Establish and deepen executive-level relationships (CTO, VP Infrastructure, Head of Quant/AI/ML) with a focus on business outcomes — GPU ROI, data pipeline efficiency, and infrastructure TCO.
• Lead complex, team-selling efforts with Solutions Engineers, DDN leadership, and channel/OEM partners to win competitive evaluations.
• Qualify opportunities rigorously using a structured framework (MEDDIC); invest deepest where Economic Buyers, clear pain, and Champions are in place.
• Respond to RFPs and customer proposals with compelling, outcome-driven narratives — clearly articulating DDN's throughput benchmarks, TCO advantages, and NVIDIA partnership credentials.
• Drive a territory strategy aligned to DDN's brand and go-to-market priorities; coordinate partner enablement and joint pipeline development.
• Manage post-sale relationships with a strategy to capture repeat business, reference customers, and case study opportunities.
• Represent DDN at industry events, FSI conferences, and trade shows to raise brand presence and develop pipeline.

Account Executive – FSI

• Develop & execute strategic sales plans to achieve/exceed quarterly and annual revenue targets.
• Prospect, qualify, and close new business opportunities within assigned territories or target accounts.
• Build and maintain strong relationships with key decision-makers and influencers in target organizations.
• Conduct compelling product demonstrations and presentations tailored to the specific needs of AI-focused clients.
• Negotiate contracts and close deals with a sense of urgency.
• Stay at the forefront of AI industry trends, emerging technologies, and market dynamics.
• Articulate the value proposition of our solutions in the context of AI workloads and challenges.
• Engage in thoughtful discussions about AI applications, data pipelines, and infrastructure requirements.
• Maintain an active and healthy pipeline of AI workload opportunities.
• Accurately forecast sales projections and report on sales activities.
• Utilize CRM systems to track all customer interactions and sales progress.
• Work closely with sales engineers, product specialists, and customer success teams to ensure client satisfaction.

Security Engineer

• Define and lead the long-term security architecture strategy
• Establish security architecture standards and secure-by-design principles
• Partner with Data Path engineering teams to secure high-performance data movement
• Drive security architecture reviews, threat modeling, and SSDLC practices
• Architect enterprise-grade Identity and Access Management frameworks
• Design and govern fine-grained authorization systems
• Define scalable multi-tenant isolation architectures
• Collaborate with Control Plane engineering teams
• Partner with Protocol and Ecosystem teams to secure interfaces
• Lead platform-wide encryption and key management strategies
• Define observability, telemetry, logging, auditing, and anomaly detection strategies
• Drive adoption of Zero Trust security principles across distributed systems
• Provide technical leadership and mentorship across cross-functional engineering teams

Principal Engineer – Security Architecture

Support Engineer

• Act as the primary escalation point from Support to Engineering when customer issues cannot be resolved at lower support levels.
• Perform deep technical analysis to identify root causes and provide timely, effective solutions whenever possible without engaging development teams.
• Collaborate closely with Engineering when product defects or architectural changes are required, ensuring clear and actionable problem statements.
• Maintain strong hands-on familiarity with VMstore products, architecture, and deployment models, and understand their role within customer data centers.
• Diagnose complex issues involving storage, compute, networking, and virtualization layers.
• Support and troubleshoot enterprise data center technologies with strict requirements for high availability, reliability, performance, and scalability.
• Demonstrate strong familiarity with virtualization platforms, especially VMware, Platform9, and Hyper‑V.
• Understand strengths, weaknesses, and trade-offs of different cloud technologies and hybrid deployment models.
• Act as a strong advocate for customer needs within the organization, ensuring customer-impacting issues receive appropriate visibility and prioritization.
• Maintain a high level of professionalism and clear communication in all customer interactions, particularly under high-stress escalation scenarios.
• Provide clear guidance, workarounds, and best practices to customers and internal teams.
• Apply strong Linux system familiarity to troubleshoot and resolve complex product and customer environment issues.

Senior Engineer – L3 Support Engineer

Account Manager

• The Support Account Manager (SAM) is the named, dedicated, post-sales relationship owner for a portfolio of Tintri's strategic enterprise customers.
• The SAM is responsible for the customer's day-to-day experience of Tintri Support, the proactive health of their install base, the timely resolution of escalations, and the documented relationship that keeps the account healthy across multi-year contract cycles.
• The SAM works in close partnership with the customer's primary technical contacts, executive sponsors, Tintri Engineering, Tintri Support, and Sales (Regional Sales Manager, Account Executive, Sales Engineer).
• The role carries a portfolio of approximately five to eight strategic accounts, typically Platinum-tier or above, in regulated industries (financial services, healthcare, public sector, large enterprise).
• The SAM owns the customer's stewardship outcome.

Support Account Manager

• Define and lead the long-term security architecture strategy for distributed storage platforms, including S3-compatible object storage, POSIX/NFS file systems, and KV cache–based data services.
• Establish security architecture standards and secure-by-design principles across data path, control plane, orchestration, and protocol layers.
• Partner with Data Path engineering teams to secure high-performance data movement across storage tiers, including encryption, integrity verification, secure I/O handling, and low-latency protection mechanisms.
• Drive security architecture reviews, threat modeling, and Secure Software Development Lifecycle (SSDLC) practices across platform engineering initiatives.
• Architect enterprise-grade Identity and Access Management (IAM) frameworks integrating LDAP, Active Directory, OIDC, Keycloak, SSO, MFA, federation, and delegated authorization models.
• Design and govern fine-grained authorization systems leveraging RBAC, ABAC, metadata-aware policy enforcement, and tenant-scoped access controls.
• Define scalable multi-tenant isolation architectures across namespaces, encryption boundaries, policies, quotas, and workload segregation domains while enforcing least privilege principles.
• Collaborate with Control Plane engineering teams to design secure APIs, authentication workflows, policy orchestration, tenant lifecycle management, and platform governance controls.
• Partner with Protocol and Ecosystem teams to secure S3, POSIX/NFS, and related interfaces, including request signing, session security, endpoint hardening, and protocol-level protections.
• Lead platform-wide encryption and key management strategies for data at rest and in transit, including BYOK, tenant-scoped keys, dataset-level encryption policies, KMIP integration, and external KMS interoperability.
• Define observability, telemetry, logging, auditing, and anomaly detection strategies to identify abnormal behavior, insider threats, and potential data exfiltration risks.
• Drive adoption of Zero Trust security principles across distributed systems and infrastructure components.
• Provide technical leadership, mentorship, and architectural guidance across cross-functional engineering teams, influencing secure implementation practices and platform evolution.
• Represent security architecture initiatives in executive, customer, compliance, and strategic partner discussions as needed.

• Build & Scale Ecosystem Strategy
• Help define and operationalize DDN’s ecosystem strategy across VARs, OEMs, GSIs, cloud providers, and strategic technology partners
• Develop scalable engagement models aligned to DDN’s AI infrastructure and enterprise GTM strategy
• Support the expansion of co-sell, fulfillment, marketplace, and joint solution motions globally
• Identify strategic partnership opportunities that accelerate revenue growth and customer adoption
• Build and improve partner programs, engagement frameworks, governance models, and operational workflows
• Create scalable processes for partner onboarding, enablement, deal engagement, escalation management, and operational coordination
• Improve ecosystem operational maturity across reporting, accountability, execution tracking, and partner lifecycle management
• Establish clear operational standards and execution models across ecosystem motions
• Support transaction and fulfillment processes across cloud ecosystem partners and marketplaces
• Help operationalize private offer workflows, marketplace motions, quoting alignment, and customer provisioning coordination
• Partner with Finance, Deal Desk, RevOps, Legal, GSS, and Sales teams to improve execution and scalability
• Improve operational visibility into marketplace transactions, partner fulfillment, and ecosystem-influenced revenue
• Partner with Product, Engineering, GSS, and ecosystem partners on joint offerings and NPI (New Product Introduction) initiatives
• Gather operational, technical, support, and GTM requirements for joint solutions
• Coordinate cross-functional execution required to launch and scale partner-integrated offerings
• Create structure, governance, reporting, and accountability across ecosystem initiatives
• Translate ambiguous business requirements into scalable operational processes
• Drive alignment across Sales, RevOps, Product, Marketing, GSS, Finance, Legal, and GTM Applications teams
• Improve visibility into ecosystem contribution, partner influence, co-sell activity, and operational performance
• Build dashboards, KPIs, and reporting frameworks for executive visibility
• Partner closely with Sales and field leadership to align ecosystem strategy to target accounts and strategic opportunities
• Improve partner engagement within enterprise sales motions
• Help scale ecosystem-influenced pipeline generation and co-sell execution
• Support strategic deal coordination involving OEMs, cloud providers, GSIs, and channel partners

Director, Ecosystem Operations

Platform Engineer

• Perform system bring-up and validation, including BIOS configuration, firmware updates, and OS-level checks.
• Configure and verify platform settings (BIOS, BMC, OS) to ensure systems meet performance, reliability and consistency standards.
• Execute and validate firmware updates across components, including NVMe drives, NICs, and system firmware.
• Identify and troubleshoot issues related to: Device initialization and visibility.
• Firmware mismatches or upgrade failures.
• Misconfigurations impacting performance or stability.
• Understand, define, and test procedures for: Drive swaps and rebuilds.
• Data integrity and system health checks.
• Minimizing impact to running systems.
• Monitor and validate storage device health, including basic performance characteristics and failure indicators.
• Work with Linux systems to verify configuration, collect diagnostics, and assist in debugging issues.
• Collaborate with senior engineers to escalate and help triage complex cross-layer issues.
• Contribute to documentation and standardization of bring-up, validation, and operational procedures.

Senior Platform Engineer

Full-stack Engineer

• Design and build our Cluster management platform
• Act as the primary technical authority for user authentication and authorization
• Partner with senior leadership and domain experts to maintain core infrastructure
• Work alongside our dedicated security team to implement user access controls
• Set the standard for technical excellence by providing expert code reviews
• Participate in the Scrum model from ideation to maintenance
• Contribute to our team on-call rotation

Senior Technical Program Manager

Senior Technical Program Manager

Senior Manager, Product Operations

Senior Manager, Sales Operations

Senior Salesforce Developer – Post Sale

Senior Salesforce Developer – Quote to Cash

Account Executive – FSI

Account Executive

Principal Engineer – Security Architecture

Senior Engineer – L3 Support Engineer

Support Account Manager

Principal Engineer – Security Architecture

Director, Ecosystem Operations

Senior Platform Engineer

Senior Staff Software Engineer