Customer Integration Engineer
Hadrian
Customer Solutions and Applications Engineer
Dcubed
full-time
Posted on:
Origin: • 🇺🇸 United States • Colorado
Visit company websiteSalary
💰 $90,000 - $130,000 per year
Job Level
Mid-LevelSenior
About the role
- Answer inbound technical support requests and perform technical check-in and follow-up with existing customers
- Own, update and maintain product documents
- Create educational articles on best practices/lessons learned/how-to-use for customers and prospects
- Plan and execute customer on-sites to support technical product implementation/application
- Lead the technical coordination of In-orbit demonstration (IOD) flight missions
- Write and present technical papers and posters at international space conferences and workshops
- Create customer application workshops and supporting webinars
- Support the sales and BD team at conferences for customer meetings and booth staffing
- Conduct competitive landscape analysis and gather technical business intelligence
- Support the R&D team with the development of new products aligned with market needs
Requirements
- Bachelor’s and/or master’s degree in mechanical/mechatronics/aerospace engineering, or a related technical field
- Understanding of fundamental technical principles, mechanics and experience with CAD and environmental testing
- Experience in the space sector as a mechanical/mechanisms engineer with strong customer focus
- Experience in GD&T, machining processes and techniques
- Experience with high performance materials, surface treatments, and lubricants for space applications is a plus
- Track record of driving customer success and aligning within complex customer environments at executive and department levels
- Ability to understand customer requirements and design applications to meet them
- Solid organization and multi-tasking skills, exceptional communication abilities, and interpersonal skills
- Problem solving skills technical and non-technical
- Storytelling ability in both technical and non-technical settings
- Experience with planning and executing customer visits and technical reviews for executive level clients
- Strong bias for action and initiative
- Willingness to travel for business trips/conferences/customer visits (up to 40%)
- Applicants must be U.S. persons (U.S. citizens, lawful permanent residents, protected individuals) due to ITAR/EAR requirements
- Onsite/Hybrid Required: position based at Berthoud, Colorado, USA facility
