DAWAR CONSULTING INC

Solutions Engineer

• Act as a Service Cloud SME, defining architecture standards, governance, and best practices.
• Architect and implement Service Cloud features (Case Management, Omni-Channel, Knowledge, Entitlements, automation with Flows/Apex).
• Integrate Service Cloud with external systems (ERP, CTI, portals, knowledge systems) using tools like MuleSoft, Boomi, or Informatica.
• Define data models, automation, security, and performance standards.
• Provide thought leadership on Service Cloud roadmap, emerging features (Einstein AI, Case Swarming).
• Collaborate with business stakeholders, bridging business and technical needs.
• Lead and mentor Salesforce developers, admins, and junior team members.

Senior Service Cloud Solution Architect/Manager

Collections

• Take responsibility for all account receivables by setting collection priorities within the assigned portfolio to achieve or exceed stated collection metrics under minimal supervision.
• Proactively confers with customers via telephone calls and emails in an attempt to determine the reason for overdue payment and secure payment.
• Records information about the customer and status of collection efforts in SAP and/or other approved software.
• Researches and identifies payment discrepancies, reconciles accounts, and logs disputed items.
• Deliver difficult and complex messages, while maintaining relationships.
• Manage daily order releases and escalate held orders as necessary per credit policy to resolve payment issues.
• Analyze Customer’s financial data to ensure the proper valuation of default and collections risk as well as proper exposure aggregation.
• Underwrite customer’s credit limits and approve new equipment opportunities.

Credit and Collections Analyst

Machine Learning Engineer

• Manage projects deploying new techniques for machine learning-based molecular optimization for the analysis and design of small and large molecule drugs within target-driven design campaigns.
• Focus on engineering pipelines for probabilistic molecular property prediction and Bayesian acquisition for active learning-based drug discovery.
• Additional activities may extend to include engineering pipelines for molecular generative modeling.

Analyst

• Prepare and issue customer invoices, corrected invoices, and credit memos.
• Resolve system-related issues preventing invoice creation/delivery.
• Follow up with customers/internal teams for missing documentation.
• Track and escalate third-party system issues.
• Prioritize workload by urgency and deadlines.
• Suggest process improvements to reduce disputes and increase efficiency.
• Handle special projects as assigned.

Invoicing Analyst

Manager

• Supports global launch preparation and clinical adoption of Companion Diagnostics (primarily in Oncology and Pathology) through cross-functional collaboration and both traditional and agile project management.
• Oversees project timelines, resources, budgets, and deliverables, ensuring efficient execution of Medical Affairs strategies, education programs, clinical readiness initiatives, scientific events, and KOL engagement.
• Manages medical content dissemination, communication channels, contracts, HCP interactions, KPIs, and vendor relationships, while promoting best practices and continuous improvement.

Senior Service Cloud Solution Architect/Manager

Credit and Collections Analyst

Machine Learning Engineer

Invoicing Analyst

Medical Affairs Manager I (Remote)