DAWAR CONSULTING INC

Accounts Receivable

• Identify and submit posting corrections
• Resolve cash application discrepancies
• Investigate and resolve customer discrepancies and payment disputes
• Analyze and manage accounts receivable aging report
• Prepare and present reports on AR performance

Accounts Receivable Process Analyst – Optimization Specialist

SEO Marketing

• Lead SEO & GEO strategy for AI and organic search visibility
• Optimize content with structured data, schema, and conversational queries
• Collaborate with MLR and web teams to ensure compliance
• Manage agencies and educate internal teams on SEO/GEO best practices

SEO, GEO Manager – Pharma

Learning and Development

• Administer and manage training activities within an LMS (Cornerstone preferred), including curricula creation, learning assignments, user groups, and reporting
• Coordinate training schedules, logistics, and train-the-trainer sessions
• Partner with Global Training, OCM, and business teams to align training with deployment milestones
• Track training readiness, attendance, risks, and mitigation plans
• Support migration and retirement of local training materials
• Provide ongoing support during deployment and hypercare phases

Training Coordinator

Call Center Representative

• Lead vendor governance, performance oversight, and SLA/KPI management
• Ensure audit readiness and compliance with GCP, GVP, and regulatory standards
• Oversee budgeting, forecasting, SOWs, and operational resource planning
• Drive contact center evolution through AI, automation, and multi-channel digital solutions
• Serve as primary point of contact for vendor relationship and issue resolution
• Implement continuous improvement and advanced analytics to enhance customer experience

Medical Contact Center Oversight and Strategy Lead

SEO, GEO Manager

• Lead the evolution of organic discovery across traditional search engines and AI-powered answer engines (Google AI Overviews, ChatGPT, Perplexity, Claude)
• Define and execute an AI-ready organic strategy
• Manage an external SEO agency
• Guide AI-enabled SEO workflows (metadata generation, content analysis, AI search insights)
• Act as liaison between SEO teams and Medical, Legal, and Regulatory (MLR) stakeholders

Accounts Receivable Process Analyst – Optimization Specialist

SEO, GEO Manager – Pharma

Training Coordinator

Medical Contact Center Oversight and Strategy Lead

SEO, GEO Manager

SEO, Generative Engine Optimization (GEO) Strategist