DaVita Kidney Care

Care Coordinator

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two-way communication, both oral and written
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care

Care Coordinator, Intermediate

General

• Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person
• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
• Organize outreach efforts by urgency and importance to maximize patient impact
• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two-way communication, both oral and written
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care.

Engagement Specialist

Director

• Develops and executes the multi-year clinician experience strategy across all clinical disciplines (RN, PCT, SW, RD)
• Analyzes turnover, engagement, and exit data to identify systemic issues and design targeted interventions
• Partners with senior leadership to align clinician experience initiatives with Village-wide strategic goals
• Leads high-impact programs designed to improve retention and economic mobility
• Oversees efforts to standardize key facility roles to ensure role clarity, job satisfaction, and top-of-license practice
• Manages the scaling and adoption of new clinical engagement programs, awards, and recognition initiatives
• Collaborates with People Services, Clinical Enterprise, Operations, and IT to advocate for workflow improvements and technology solutions (including AI enablement and automation)
• Establishes and maintains continuous feedback loops
• Ensures frontline input directly shapes corporate policy, tools, and training
• Presents clinician insights and program outcomes concisely and coherently to executive stakeholders

Director, Clinician Experience

• Design and execute project plans that coordinate efforts across multiple collaborating teams (operations, clinical, compliance, finance)
• Sponsor development of analytics to improve performance of clinical and financial outcomes of IKC programs over time
• Monitor clinical and financial outcomes of various programs and initiatives and communicate key takeaways to executive leaders and other stakeholders
• Partner with Clinical, Operations, and Central teams to design, build, and enhance approaches that support collaborative population management
• Use technical knowledge to identify innovation areas for utilization and cost reduction, including process improvement/automation, documentation, training, etc
• Manage a team of managers and analysts; provide leadership and support through project management, prioritization, problem solving, coaching and professional development
• Research industry standards and guidelines to inform approach and execution of analyses
• Gain knowledge of healthcare concepts, including a robust understanding of kidney disease, claims and billing guidelines, and fundamentals of integrated care

Director, Analytics and Reporting

Social Worker

• Build meaningful and long-term relationships with patients and their families in an intimate outpatient setting.
• Be a part of a Team that appreciates, supports and relies on each other in a positive environment.
• Performance-based rewards based on stellar individual and team contributions.

Social Worker, MSW

Program Manager

• Serve as the lead for the Physician Orders Program, directing and managing the review process across all involved departments
• Ensure timely, accurate, and compliant order reviews while proactively identifying and resolving any workflow bottlenecks or discrepancies
• Define and own the analytical strategy for the Physician Orders Program
• Establish key performance indicators (KPIs) and build reporting mechanisms to monitor program health, identify trends, and measure outcomes
• Collaborate with Quality and Compliance to ensure adherence to all Joint Commission, CMS, and state regulatory standards
• Design, champion, and implement process improvements and automation opportunities in partnership with IT and clinical informatics
• Lead strategic design and structure of the workstream, developing long-term program roadmaps and risk mitigation strategies
• Align cross-functional teams and senior business leaders to ensure effective collaboration and buy-in for the program’s objectives
• Distill complex program updates, data analyses, and business problems into cohesive, impactful stories for diverse audiences.

Product Operations Lead

Manager

• Create an inspiring vision for the future and empower the team to achieve success
• Tackle difficult problems with collaborative efforts
• Instill accountability and ownership in team members
• Drive performance-based rewards for stellar contributions
• Dedicate efforts to caring for patients suffering from chronic kidney failure

Talent Manager

Human Resources

• Develop and execute DaVita’s Labor Relations strategy
• Manage Cal DART team
• Facilitate CA intel process
• Set strategic direction of communications
• Manage internal persuaders and training libraries.

Director, Labor Relations

Operations

• Develop and maintain relationships with insurance companies
• Collect payment from insurance companies on outstanding patient balances
• Research and resolve problem accounts as needed
• Maximize collections to achieve collection performance goals
• Identify trends and perform root cause analysis on unpaid and underpaid claims
• Research, appeal, and resolve claim rejections, underpayments, and denials with appropriate insurance payor
• Develop and maintain positive working relationships with clinical personnel, teammates, and insurance representatives

Revenue Specialist II

Care Coordinator – IKC

Auditor

• Performs clinical chart reviews to ensure documentation accuracy by applying established clinical criteria for diagnosing medical conditions.
• Applies their clinical knowledge to evaluate how provider documentation, lab results, diagnostic information, and treatment plans translate into coded data.
• Analyzes and interprets clinical data to identify gaps, inconsistencies, and/or opportunities for improvement in the clinical documentation and queries the provider using a concurrent query process following ACDIS/AHIMA Guidelines for Compliant Query Writing.
• Communicate with providers and other healthcare team members to clarify information or provide additional documentation when needed.
• Work directly with clinicians to improve the overall quality and completeness of documentation through the query process and/or provider education (correct disease processes and disease severity, complexity, and acuity with an eye towards accurate medical coding).
• Collaborates with team members as part of the clinical review process to promote high accuracy and consistency of results.
• Meets accuracy and productivity metrics to ensure the team achieves established departmental goals.
• Communicates with DaVita leaders to address documentation issues and trends.
• Actively participates in all department meetings as scheduled.
• Conduct individual and large group educational sessions for clinicians and medical coders (or other staff as applicable).
• Partner with data analytics, coding, compliance and education departments for onboarding, ongoing and targeted education for all IKC APPs and IKC partner providers on documentation requirements for Medicare risk adjustment.

Clinical Support Auditor

• Be a vital member of each patient’s core care team
• Help patients understand their rights and responsibilities
• Guide patients in managing the physical, mental, emotional, and financial demands of End Stage Renal Disease
• Build meaningful and long-term relationships with patients and their families in an outpatient setting
• Collaborate with a supportive Team in a positive environment

Patient Care

• Deliver safe, hygienic, and compassionate dialysis care
• Monitor patients before, during, and after treatment
• Set up and maintain dialysis equipment
• Record vital signs and patient data
• Educate patients on treatment and kidney health
• Collaborate with nurses, dietitians, social workers, and other care team members

Patient Care Technician – Float

• This position functions autonomously and in collaboration with all members of the healthcare team to coordinate and facilitate quality, cost-effective care while minimizing fragmentation of the healthcare delivery system for ESRD and CKD patients.
• This position provides coordination of care between the patient, family, physician, provider and care teams, the community, and Regional Operations Manager.

RN Case Manager – Experienced

• Supports clinical leadership and the care team in patient care activities by providing technical & logistical support
• Schedules & facilitates patient case reviews
• Distributes patient list for review and recommendations to the care team after reviews
• Supports quality improvement activities through gathering, tracking, and reporting data as directed by the manager/supervisor and ROM lead
• Acts as subject matter advisor to peers related to navigating eligible health plan programs and resources
• Supports onboarding and training activities in conjunction with clinical support CSM