DaVita Kidney Care

Recruitment

• Partner with hiring managers to develop a strong understanding of position requirements
• Consult with and coach hiring managers through the selection process; recommend candidates for interviews
• Proactively source to secure talent based on current and future business needs
• Review, evaluate, and screen candidates for skill level
• Represent and promote the DaVita Brand and core values
• Conduct and document post-interview feedback with hiring managers and candidates
• Use ATS (Applicant Tracking System) to manage candidate flow
• Meet recruiting timelines and goals as established by department management

Talent Acquisition Partner II

Business Intelligence Analyst

• Drive Insightful Storytelling: Translate complex data into compelling, actionable insights that answer the “why” behind operational challenges and opportunities.
• Develop interactive Tableau dashboards and visualizations that resonate with end users, empowering self-service analytics across the organization.
• Engage & Understand: Build trusted relationships with business partners across functional areas such as collections and registration to map processes, document workflows, and identify unmet reporting needs.
• Ask the right questions to uncover not just what data is needed, but why, helping shape metrics that align with business priorities.
• Partner Across Teams: Collaborate with Database Analysts, Subject Matter Experts, and Project Analysts to ensure dashboards are accurate, timely, and actionable.
• Liaise with Backend Analysts on data infrastructure needs, supporting the delivery of reliable, quality data.
• Champion Continuous Improvement: Gather and synthesize feedback to iterate on dashboard designs and reporting approaches.
• Embrace experimentation and learning, viewing challenges as opportunities to innovate.
• Support, Document, and Train: Provide support for dashboard users, troubleshoot issues, and document best practices.
• Contribute to user guides and training sessions, helping others unlock the power of data at DaVita Revenue Operations (ROPS).

Insights Analyst – ROPS Reporting Analyst

Product Manager

• Own the product direction and outcomes
• Set a clear product vision and strategy for People Services Systems
• Build and maintain a roadmap that connects People Services goals to prioritized product work
• Define success metrics, create a measurement plan, and use data + feedback to adjust priorities
• Lead discovery the “right way” (research, design, problem framing)
• Partner with Research/Design and People Services to deeply understand user needs, pain points, and root causes
• Facilitate structured working sessions and design workshops that produce clear decisions, tradeoffs, and action plans
• Build strong, trusted relationships across People Services (and adjacent partners)
• Create clarity in ambiguous spaces: align stakeholders on the “why,” define what good looks like, and drive decisions forward
• Partner with engineering/IT/outside suppliers and delivery leaders to translate validated problems into product requirements, sequencing, and delivery plans
• Own backlog prioritization and tradeoffs; ensure teams stay focused on outcomes
• Lead launch readiness: enablement, training/job aids, feedback loops, and post-launch measurement
• Manage product operating rhythms: quarterly planning, roadmap reviews, progress reporting, and stakeholder updates.

Principal Product Manager

Operations

• Processing patient insurance information through the patient intake process
• Collecting payment on outstanding patient balances
• Resolving credits when overpayments are received from payers
• Communicating with insurance payers to ensure proper insurance coverage
• Ensuring timely and accurate reimbursement for dialysis services rendered
• Collaborating with other revenue operations teams
• Maintaining current patient account information at all times
• Attending team meetings, phone conferences, and training as needed

Revenue Specialist I

Manager

• This position functions autonomously and in collaboration with all members of the healthcare team to coordinate and facilitate quality, cost-effective care while minimizing fragmentation of the healthcare delivery system for ESRD and CKD patients.
• This position provides coordination of care between the patient, family, physician, provider and care teams, the community, and Regional Operations Manager.
• We focus on creating both a great experience for our patients and a special place to work for our teammates.
• Collaborate with cross-functional teams to deliver high-quality integrated care for ESRD patients.
• Participate in training and development programs to enhance clinical outcomes and professional growth.

RN Case Manager – IKC National Flex Team

• The Senior Manager of Hospital Outreach will lead a team of Dialysis Transition Managers (DTMs).
• Conducting outreach to hospitals in an effort to improve the transition of care experience for renal patients transitioning from the hospital to outpatient dialysis.
• Design and execute complex, multi-stakeholder strategic initiatives.
• Elevate the coaching and development of their team to identify growth opportunities and generate actionable insights.
• Collaborate seamlessly across clinical, operational, and technical business units.
• Communicate compelling, data-driven recommendations to senior executives.

Senior Manager – Hospital Outreach Operations, Strategy

• This position functions autonomously and in collaboration with all members of the healthcare team to coordinate and facilitate quality, cost-effective care while minimizing fragmentation of the healthcare delivery system for ESRD and CKD patients.
• This position provides coordination of care between the patient, family, physician, provider and care teams, the community, and Regional Operations Manager.

Registered Nurse, RN, Case Manager

• This position functions autonomously and in collaboration with all members of the healthcare team to coordinate and facilitate quality, cost-effective care while minimizing fragmentation of the healthcare delivery system for ESRD and CKD patients.
• This position provides coordination of care between the patient, family, physician, provider and care teams, the community, and Regional Operations Manager.
• DaVita Integrated Kidney Care (DaVita IKC) is the integrated care division of DaVita Inc. working on DaVita’s vision to provide integrated care to all ESRD patients.
• Our more than 600 dedicated nurses, care coordinators, nurse practitioners (NPs) and business professionals integrate and manage care for more than 20,000 patients with late-stage chronic kidney disease (CKD) and end stage renal disease (ESRD).
• We’ve proven that integrating care achieves the triple aim of improved patient quality of life, better outcomes and lower total cost of care.
• We focus on creating both a great experience for our patients and a special place to work for our teammates.

Registered Nurse, RN Case Manager

• Manages DaVita teammates visibility/access to clinical electronic policies and procedures platform (eP&P)
• Coordinates biannual field training
• Collaborates with the Clinical P&P work groups/subject matter experts to develop online clinical P&P training courses
• Maintains clinical policies and procedures that meet all OSHA, CMS, TJC, AAMI, Federal, State and local regulations and requirements for DaVita’s dialysis facilities
• Develops and maintains training materials to ensure clinical P&P content remains accurate, assessable, and visible to users within appropriate timeframes
• Responds to and resolves Clinical P&P ServiceNow Tickets
• Develops and coordinates training materials, including online courses and resources tailored to applicable modalities, teammate job roles, and Medical Director role in preparation for biannual training
• Collaborates with designated online course developers and obtains legal and Compliance approval for clinical P&P training materials prior to field release
• Leads and participates in semi-annual clinical P&P reviews within established timelines
• Customizes and manages the review process for clinical P&P by partnering with Subject Matter Experts and the clinical P&P Team to develop and deliver draft materials to the Clinical P&P Oversight Committee
• Maintains current knowledge of medical research and clinical practice data to facilitate the development and ongoing review of related clinical policies and procedures
• Provides backup coverage for other team members, as needed.

Clinical Policy and Procedure Manager

People Operations

• Lead a newly integrated organization that brings together multiple critical components.
• Oversee and enhance performance management, career pathing, and succession planning.
• Drive leadership, core, and functional training initiatives.
• Focus on strategy, structure, team effectiveness, and change enablement.
• Shape the systems, rituals, and leadership behaviors that sustain an inclusive, purpose-driven culture and deepen teammate connection to DaVita’s mission.

Group Vice President, People Services

• Perform duties for revenue operations department related to either medical insurance billing, collections or patient access
• Communicate with insurance payers to ensure proper insurance coverage for patients or to ensure timely and accurate reimbursement for dialysis services rendered at clinics
• Communicate with patients over the phone and advocate on their behalf to help resolve coordination of benefits disputes
• Review and submit system setup requests to appropriate teams for accurate billing
• Respond timely and accurately to payer communications
• Collaborate with other revenue operations teams to ensure seamless processes across teams
• Partner with clinics teammates such as Insurance counselors, social workers and facility administrators
• Maintain current patient account information at all times
• Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies

• Processes Release of Information requests including patient, payer, and/or provider requests
• Receives, reviews and assesses the appropriateness and accuracy of medical record requests
• Independently prepares medical record packet in response to requests for release of medical record
• Proficient with clinical applications to print and collate Designated Record Set
• Contact requestors/facilities to obtain necessary information to complete requests
• Access active and archived EHR systems to produce electronic medical records for any DOS for all categories of requests including internal, ESRD Network and other Government Investigation requests
• Independently prepare and release medical and billing information in compliance with state and federal regulations/laws and company policies
• Identifying and reporting deficiencies and discrepancies in the medical record to the HIM Management
• Other duties as assigned.

• Manage complete operation and performance of the clinic: adhere to budget, forecast expenses, manage vendor relationships, order supplies, and monitor compliance.
• Build on your relationship with patients, while also continuously improving their health through clinical goal setting and quality improvement initiatives.
• Develop, mentor and inspire a cross-functional clinical team (census dependent on state laws) to deliver the best for our patients, teammates and community.
• Partner with Regional Operations Director to identify and address employee and patient concerns to drive towards Regional goals and standards.
• Provide support and guidance of the director, regional peers and the greater company to help you manage your facility.
• Reward others for demonstrating those shared beliefs and behaviors.

Healthcare Operations Manager

• Researches and resolves high complexity collection account balances
• Provides ongoing training and guidance for Revenue Specialist teammates
• Performs data trending analysis, quality assurance reviews, and review of key metrics
• Works with management to develop, document, and implement action plans

Revenue Lead

• A "Community first, Company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• Dedication, above all, to caring for patients suffering from chronic kidney failure around the world.

Talent Acquisition Partner II

Insights Analyst – ROPS Reporting Analyst

Principal Product Manager

Revenue Specialist I

RN Case Manager – IKC National Flex Team

Senior Manager – Hospital Outreach Operations, Strategy

Registered Nurse, RN, Case Manager

Registered Nurse, RN Case Manager

Clinical Policy and Procedure Manager

Group Vice President, People Services

Revenue Specialist I

Revenue Specialist I

Healthcare Operations Manager

Revenue Lead

Senior Business Analyst, ROPS