DaVita Kidney Care

Revenue Operations

• Set Vision & Strategy: Define multi-year product vision and strategy across patient- and consumer-facing applications.
• Lead Execution & Drive Outcomes: Champion product discovery, ensuring usability, feasibility, and business viability.
• Own performance measurement, using data and insights to demonstrate product value and impact.
• Build & Inspire Teams: Lead, mentor, and grow a high-performing team of Product Managers.
• Cross Functional and Stakeholder Management: Collaborate with design, research, clinical, and business partners to shape product solutions.
• Influence and align senior leaders (VP and above) on strategic direction and product priorities.
• Budgetary / Business Case / Financial Oversight: Some roles explicitly manage portfolios with budget responsibility.

Senior Director – Product Management, Revenue Operations – Field

Insurance

• Responsible for patient education while staying within established compliance parameters for the company and program
• Identifies and effectively communicates opportunities to better the insurance status of the patients, alleviating financial risk and burden
• Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary
• Completes insurance assessments/evaluations for patients
• Accurately documents and classifies patient education sessions
• Provides a high-level of customer service to patients to ensure educational needs are met
• Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
• Attends team meetings, phone conferences, and trainings as needed
• Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education
• Builds and maintains relationships with field partners (e.g. Insurance Counselors, Facility Administrators, Social Workers, Administrative Assistants etc.) to ensure seamless patient support.

Insurance Educator

Analyst

• Support the development of DaVita’s integrated care strategy focusing on Nurse Practitioner (NP) education, training, and clinical performance
• Identify and execute opportunities to improve clinical onboarding and training
• Analyze onboarding processes and workflows to pinpoint opportunities
• Partner with clinical documentation integrity, coding, and compliance to analyze trends that drive education efforts
• Develop and automate reporting to analyze NP onboarding feedback, training effectiveness, and overall NP education program impact
• Integrate data sets to produce actionable insights that improve NP documentation completeness
• Enhance data visualization capabilities to communicate findings and performance trends to clinical and executive leadership
• Collaborate with NP Ed, data, CDI, and coding teams to identify new opportunities for analysis.
• Maintain and enhance existing dashboards and reports
• Develop and manage project plans, including timelines, stakeholder maps, and communication cadences
• Proactively identify and escalate risks or roadblocks to project execution, and come prepared with recommended solutions
• Facilitate collaboration among cross-functional teams, ensuring all stakeholders are aligned and informed
• Perform analyses to evaluate the impact of initiatives and define and track metrics to measure the success of NP-focused programs and process improvements.

Analyst, Clinical Programs – Value Based Care

Manager

• Maintain accurate and consistent facility information across multiple platforms.
• Partner with internal teams and external vendors to streamline data management processes.
• Support initiatives that improve workflow efficiency and reduce manual tasks.
• Contribute to projects that enhance digital tools and optimize user experience.
• Assist in developing best practices and resources to improve operational performance.
• Evaluate technology solutions and provide recommendations based on business needs.
• Collaborate with stakeholders to gather insights and inform process improvements.
• Design and implement strategies to improve service accessibility and patient experience.
• Provide training and resources to internal teams to ensure effective platform usage.
• Support communication and review processes through innovative tools and solutions.

Senior Manager, Guest Services

Operations

• Overseeing the day-to-day operations within a designated market or geographical region.
• Provide leadership and direction to drive operational results.
• Ensure high-quality patient care and foster positive teammate relations.
• Manage the implementation of programs and initiatives while maintaining compliance with regulatory requirements.
• Contribute to the growth and success of the organization.

Regional Operations Manager

Program Manager

• Lead and own key partner communication programs from end-to-end, including strategy development, execution, and long-term performance management. This includes setting objectives, defining project scope, and developing detailed project plans with timelines and milestones to ensure successful delivery and continuous improvement.
• Develop and implement effective communication strategies for key initiatives, ensuring messaging is clear, consistent, and tailored to the needs of our provider partners.
• Analyze results from partner surveys and other feedback channels to identify key trends, insights, and opportunities for improvement; develop and lead action plans based on these findings.
• Serve as a central point of contact for key initiatives, fostering collaboration and securing buy-in from stakeholders across various teams by leading with influence.
• Translate complex project updates, performance metrics, and strategic insights into clear, compelling narratives for senior leadership to communicate progress, demonstrate impact, and inform key decisions.
• Tackle ambiguity by designing and creating structured, actionable playbooks and toolkits that standardize best practices for partner communication and clearly articulate DaVita’s value proposition.
• Travel up to 15% as needed.
• Other duties as assigned.

Program Manager, Practice Engagement

• Provides education and guidance to DaVita patients about health insurance and the implications of different insurance options
• Helps patients understand their insurance options and make informed employment and insurance decisions
• Alleviates the stress that dialysis patients often experience in navigating complicated insurance options and employment decisions
• Assists with onboarding and training of new teammates
• Builds and maintains relationships with field partners (e.g. Insurance Counselors, Facility Administrators, Social Workers, Administrative Assistants etc.) to ensure seamless patient support.

Support Engineer

• Provide comprehensive support in reporting, tracking and coordination across team initiatives and partnerships
• Develop and maintain detailed and accurate reports
• Analyze data and generate insights that highlight trends, opportunities, and areas for improvement
• Create dashboards to visualize key performance indicators (KPIs) and progress on Objectives and Key Results (OKRs)
• Maintain detailed records of timelines, deliverables, and dependencies
• Facilitate communication and collaboration among project team members and stakeholders
• Assist in the development and implementation of mechanisms, schedules, and budgets

Technical Analyst

Counselor

• Provides education and guidance to DaVita patients about health insurance and the implications of different insurance options.
• Helps patients understand their insurance options and make informed employment and insurance decisions.
• Alleviates the stress that dialysis patients often experience in navigating complicated insurance options and employment decisions while also managing their health care needs.
• Conducts patient insurance education while operating within established compliance parameters of the company
• Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden
• Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary
• Provides a high-level of customer service to patients across multiple DaVita Dialysis facilities to ensure educational needs are met and to ensure patient questions or issues are addressed effectively
• Completes insurance assessments/evaluations for patients to accurately document patient education sessions
• Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
• Builds and maintains relationships with field partners to ensure seamless patient support.
• Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education.
• Provides monthly reporting and analysis on key metrics related to patient education and advocacy as well as actively participates in monthly operations reviews on assigned patient portfolio.

Insurance Counselor I

• Assist in the creation of divisional budgets as applicable to Home Modalities
• Drive initiatives (such as Empower and E3E) to increase Home Modalities prevalence and assist in the development, review, revision, and roll out of initiatives
• Select appropriate markets for corporate pilot projects related to home modality initiatives
• Support Regional Operations Directors (RODs) and Facility Administrators (FA) in creating/driving plans to achieve clinical and operational goals
• Monitor, trend, and report facility operation and clinical outcomes to the Home Modalities management team including RODs (Regional Operations Directors)
• Benchmark DaVita at Home goal setting and achievement for facility outcomes; identify and share best practices
• Provide ongoing assessment of processes driving growth and reducing patient losses
• Evaluate and determine specific training needs in the division and/or region; develop and implement plans to address needs
• Assist Director of Operations-Home Modalities in the identification, development, implementation, and monitoring of facility-specific home therapy goals
• Assist facility CQI team members to identify and use existing regional resources and strengths to solve quality improvement challenges
• Assist Facility Administrators, RODs, and Program Managers in developing plans of correction for any deficits to ensure resolution of deficiencies
• Maintain operational awareness to recognize when there are outliers/concerns related to home program operations.
• Other duties and responsibilities as assigned including but not limited to: Attend or lead team meetings, phone conferences, weekly Home Room calls, and training as needed.
• Know, understand, and follow teammate guidelines, employment policies, and department or company procedures. Travel Required: up to 70%

Senior Manager, Home Strategy and Operations

• Support clinics by ensuring safety readiness through immediate response to adverse events and regulatory surveys
• Upskill clinic teams via targeted coaching on clinical competencies
• Provide expert oversight for clinical outcomes by addressing performance outliers
• Conduct internal audits and facilitate quality improvement initiatives
• Collaborate with leadership to drive accountability across facilities.

Manager, Clinical Services

• Product Strategy, Vision, & Roadmap: Define and communicate the product vision and strategy, ensuring alignment with broader business objectives and company goals.
• Product Discovery, Analysis, & Definition: Lead the team in conducting discovery through structured user research, interviews, and journey mapping to identify pain points and behavioral drivers.
• Product Development, Project & Stakeholder Management: Lead working sessions and facilitate interactions between business teams, product, and IT to ensure smooth delivery and alignment.
• Team Leadership & Mentorship: Lead, mentor, and develop a team of system analysts, providing direction, coaching, and support for their work.

Manager, Product – Revenue Operations

• Define and communicate the product vision and strategy, ensuring alignment with broader business objectives and company goals.
• Develop and manage the product roadmap, prioritizing features and initiatives based on user needs, business value, and strategic priorities.
• Partner with stakeholders across business, IT, and leadership to understand operational objectives, key results, and complex business problems.
• Own and manage product backlogs, guiding the team in feature prioritization with a clear connection to the overall strategy.
• Conduct quantitative and qualitative analysis to frame feature value, define success signals, and gain insights for adoption.
• Lead the team in conducting discovery through structured user research, interviews, and journey mapping to identify pain points and behavioral drivers.
• Oversee the development of detailed documentation, including business requirements, process flows, use cases, and user stories that outline problems and opportunities.
• Perform and guide complex analyses related to systems, such as assessing the ROI of a change, and synthesize takeaways that connect to broader business objectives.
• Support the framing, development, and testing of assumptions related to user value, feasibility, and business viability.
• Lead working sessions and facilitate interactions between business teams, product, and IT to ensure smooth delivery and alignment.
• Serve as an expert in the Software Development Life Cycle (SDLC), guiding business teams and directing next steps to progress projects.
• Proactively manage stakeholder communications, keeping partners informed of progress, risks, and changes to the roadmap.
• Function as the business lead for IT communication, facilitate User Acceptance Testing (UAT), and validate production deployments.
• Track thematic product metrics (e.g., user happiness, adoption, ROI) and report insights for iteration and continuous improvement.
• Lead, mentor, and develop a team of system analysts, providing direction, coaching, and support for their work.
• Foster a collaborative and high-performing team culture centered on innovation and continuous improvement.
• Manage teammate performance, including goal setting, evaluations, and professional development.

Manager, Product – ROPS, Revenue Operations

• Work collaboratively with the clinical and operations teams to develop metrics, KPIs and reporting to understand and track performance
• Work with stakeholders to understand clinical interventions and operational processes to scope requirements
• Create methodologies and data mapping for calculating metrics/KPIs
• Leverage analytic tools, such as Tableau and Alteryx, to build reports that allow Clinical Operations leaders to monitor teammate performance and support root cause analysis
• Build analytics and reporting that to proactively identify trends and areas of opportunity using medical claims and clinical operations data
• Oversee reporting solutions that support various provider partnerships and programs by:
• Gaining deep understanding of performance metrics and targets of various programs
• Gather feedback from provider and operations partners to design and improve provider reporting
• Track performance of programs across both medical cost and clinical outcomes
• Partner with the account management teams to monitor and communicate program performance to executive leadership
• Proactively establish cadence for reviewing program performance and sharing program insights with relevant stakeholders
• Design reporting and communication materials to facilitate consistent interpretation of program performance
• Develop executive level communications, typically done in PowerPoint
• Adapt communication for relevant internal stakeholders (clinical, finance, operations)
• Commit to continued professional growth and development as well as ensure and contribute to the growth and development of the team’s junior personnel.

Senior Manager, Analytics and Reporting, Value-Based Care

Project Manager

• Build, refine, and own sustainable models which facilitate reporting, dashboards, and analysis (variance, sensitivity, statistical);
• Collaborate with cross-functional teams to solve complex clinical issues and identify opportunities to deliver profitable growth and bottom-line leverage to DaVita IKC Clinical Operations
• Partner with Clinical Services, support, and operations leaders to assess and quantify opportunities to innovate, improve clinical performance, impact patient outcomes
• Generate insights around performance drivers, including patient admissions, geographic trends, team opportunities
• Perform monthly, quarterly, and annual qualitative and quantitative portfolio analysis and present summarized takeaways to senior clinical leaders
• Develop & implement multi-year objectives, including meaningful outputs, presentation materials, and an efficient user experience for clinical and operations partners as well as field-level patient-facing teammates
• Develop projects that facilitate strategic goals, including clinical, financial, operations, implementation, and team culture; deliver accountable timelines, creative solutions, and full engagement
• Propose and monitor project plans, including high engagement and effective coordination with cross-functional stakeholders, and proactive communication
• Assess clinical data to identify trends and outlier patterns to drive process improvement
• Develop clinical models to forecast opportunities to drive clinical initiatives that strengthen care quality and improve patient outcomes.
• Build a fun, cohesive team atmosphere through active engagement and personal development; seek and provide feedback; be proactive, driven, and dependable
• Work with all levels of management, lead meetings, and send actionable recaps.

Senior Director – Product Management, Revenue Operations – Field

Insurance Educator

Analyst, Clinical Programs – Value Based Care

Senior Manager, Guest Services

Regional Operations Manager

Program Manager, Practice Engagement

Insurance Educator

Technical Analyst

Insurance Counselor I

Senior Manager, Home Strategy and Operations

Manager, Clinical Services

Manager, Product – Revenue Operations

Manager, Product – ROPS, Revenue Operations

Senior Manager, Analytics and Reporting, Value-Based Care

Project Manager, Clinical Services