DaVita Kidney Care

Manager

• This position functions autonomously and in collaboration with all members of the healthcare team to coordinate and facilitate quality, cost-effective care while minimizing fragmentation of the healthcare delivery system for ESRD and CKD patients.
• This position provides coordination of care between the patient, family, physician, provider and care teams, the community, and Regional Operations Manager.
• Coverage includes San Joaquin, Stockton, Lodi and surrounding areas.
• Flexibility is required to accommodate patient needs and nephrology partner availability.

RN Case Manager, Experienced

• This position functions autonomously and in collaboration with all members of the healthcare team to coordinate and facilitate quality, cost-effective care while minimizing fragmentation of the healthcare delivery system for ESRD and CKD patients.
• This position provides coordination of care between the patient, family, physician, provider and care teams, the community, and Regional Operations Manager.

Analyst

• Take full ownership of multiple Treasury projects simultaneously, managing priorities, deadlines and resources in a high-demand, constantly changing environment.
• Proactively manage and execute tasks with minimal supervision, demonstrating strong project management skills and the ability to juggle competing priorities.
• Maintain and support the daily cash position, short-term forecast, execute fund transfers, FX trades and investments.
• Facilitate effective meetings and collaborate cross-functionally to ensure smooth execution of key initiatives, ensuring both departmental and organizational success.
• Demonstrate critical thinking and problem-solving skills by analyzing and resolving challenges that arise in Treasury processes.
• Continuously seek new opportunities to improve processes and add value to the team.

Treasury Analyst

Operations

• Lead a remote team consisting of approximately 9 Patient Pathways Dialysis Coordinators within the Patient Pathway program including but not limited to teammate relations, fostering a positive work environment, conducting annual performance and salary reviews, performance management, recruitment, retention, terminations, and related ePCNs
• Conduct regular update calls and operating reviews with each direct report
• Manage the hiring and onboarding process for Dialysis Coordinators in assigned territory
• Know, understand, implement and follow DaVita Teammate Guidelines and employment policies and procedures
• Schedule and organize new teammate training, including both classroom training and on-site shadowing
• Review financial statements and data
• Ownership of territory P&L
• Utilize financial data to improve profitability. Prepare and control operational budgets.
• Plan effective strategies for financial well-being of Patient Pathways.
• Implement new Patient Pathways Program across hospital partners
• Meet face to face with hospital partners to discuss current discharge processes
• Structure, introduce and train hospital partners on the Patient Pathway program
• Identify areas of improvement in the discharge process in individual local markets
• Conduct regular update check-ins with hospital partners and Patient Pathways management before, during, and after implementation
• Analyze, develop, and implement new ways for the company to differentiate itself in the marketplace
• Conduct Local Market Education, Awareness and Strategy
• Work cross-functionally with DaVita and Non-DaVita operations leadership across chronic and hospital services teams to introduce Patient Pathways
• Update local operations leadership on the progress and impact of the Patient Pathways program
• Discuss ongoing strategies for each market with Patient Pathways and field management
• Provide coverage assistance at Patient Pathways partner hospitals as needed (including but not limited to covering during teammate PTO leave or position vacancies)
• Analyze Patient Pathways reports for assigned territory including but not limited to patient volume for each Dialysis Coordinator and length of stay and readmissions metrics for territory and individual hospitals
• Analyze performance of each market and make recommendations on future action plans based on the analysis
• Provide management team with monthly updates regarding the above metrics

Manager, Regional Operations

Recruitment

• Act as the trusted advisor on strategic human resources (HR) and other matters which impact business results
• Support the needs of the business and execute on PS strategy
• Deliver positive business results in partnership with other corporate PS functions

Recruiter – Executive

• Lead full-cycle recruiting for corporate functions with a focus on IKC Analyst roles
• Act as a trusted advisor to business leaders
• Build high-impact talent pipelines
• Provide targeted recruitment support for critical clinical roles
• Screen and evaluate candidates for skill level, experience, core values, and cultural fit
• Facilitate interview debriefs and manage candidate offers
• Champion the DaVita brand and culture

Corporate Talent Acquisition Partner

Revenue Operations

• Accountability to optimize and grow yield
• Implements technology solutions to reduce waste, improve yield, improve controls
• Develops and implements strategic planning initiatives that maximize yield and growth potential
• Establishes short and long-term goals for teams based on key performance metrics
• Oversees processes to ensure effective optimization of revenue cycle design, and identify improvements and enhancements
• Identifies areas of improvement and create plans to resolve when performance does not meet stated goals
• Leads cross-functional workgroups and develops strong partnerships
• Ability to break down complex problems into digestible pieces and develop a robust approach to solve
• Develops and understands the associated systems and support departments that directly impact revenue cycle operations
• Drives the strategic process on internal projects within the team as well as other critical business units
• Maintains a current and thorough knowledge of related healthcare revenue operations issues and trends
• Responsible for synthesizing numerous sources of data and critical analysis and translating into specific actions
• Prepares and communicate insights, key milestones, recommendations, and summaries from analysis to executive leaders
• Prepares executive-level presentations to share with leadership

Director, Revenue Operations – ROPS

Director

• Identifies, analyzes, and drives continuous operating improvements and quality performance of operating metrics, including quality, productivity, staffing, training, attrition, and budget
• Leads innovative initiatives to define world-class outbound and inbound contact center capabilities and performance; tracks emerging trends in call center operations management
• Prepares and analyzes operations performance reports by collecting, analyzing, and summarizing data and trends
• Manages a leadership and operations team to support enrollment, administration, clinical, and contact center support teams; recruits, trains, coaches, and managing performance for teammates
• Leads operational strategies by monitoring teammate performance, identifying and resolving problems, preparing and completing action plans, completing process audits, and managing system and process improvement initiatives
• Meets financial objectives by estimating requirements, preparing annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions

Senior Director, National IKC

Administrative Assistant

• Use administrative skills to impact the lives of our patients and their families
• Ensure the timely and accurate completion of change requisitions, treatment logs, checking patients in, patient charts, invoices and purchase orders
• Assist patients with transportation arrangements and physician appointments.

• Assist in preparation of estimating net revenues
• Analyze FFS (fee-for-service) collection trending
• Work in a consultative capacity to identify and implement process, technology and training initiatives to support the accurate and timely billing and collection of accounts receivable.
• Provide analytical support to and develop tools for company operations to enhance their skills in detecting both current and future performance issues
• Perform research on best practices and standards in the revenue cycle for the healthcare industry to assist in standardization of goal setting performance monitoring
• Develop and manipulate large data sets as well as analyzes data groups to assist in the development and implementation of process improvement strategies
• Understanding knowledge of 837/EDI process including payer specific rules.
• Assists in auditing all electronic reports and paper claims and make corrections when necessary.
• Ensures accessibility and flow of performance information to all relevant parties; works to prevent or address data transmission issues
• Analyzes financial and revenue cycle performance data to identify trends, patterns, and root causes

Revenue Specialist III

Customer Support

• A "Community first, Company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• Dedication, above all, to caring for patients suffering from chronic kidney failure around the world.

Senior Customer Experience Quality Management Analyst

Business Analyst

• Join a company with Core Values such as TEAM and FUN.
• Contribute to clinical outcomes ranked above the national average.
• Engage in performance-based rewards based on individual and team contributions.
• Assist in caring for patients suffering from chronic kidney failure around the world.

Customer Experience Quality Management Analyst

• Work overtime with little or no notice as needed
• Attend team meetings, phone conferences, and training as needed
• Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
• Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position

• Perform complex analysis including analytical modeling
• Assess and quantify business impact of various efforts
• Develop automated reporting around key business drivers
• Utilize analytical tools such as SQL, Excel, Tableau, VBA, Python, Access, etc.
• Break down complex problems into digestible pieces; develop robust approach to solve
• Synthesize analytical findings to recommend, facilitate and drive strategic and/or process improvements within the revenue cycle
• Challenge status quo operations to identify transformative change
• Influence change and drive results through effective written and oral communication
• Interface and partner with leaders across multiple teams and/or external vendors and insurance companies
• Create and maintain project plans; prepare and lead project updates to key stakeholders
• Manage own resources and time in a way that aligns to priority & value of work

Senior Business Analyst, Revenue Operations

• Perform robust analytics to inform strategic decisions and business development initiatives, including analyzing market trends and forecasting new growth opportunities.
• Identify and implement opportunities to streamline workflows and improve the effectiveness of targeting efforts (including leveraging Salesforce to drive efficiencies and enhance tracking).
• Prepare clear and concise materials for internal and external meetings, including pitch decks, talking points, executive strategy sessions, and interdepartmental communications.
• Track, monitor, and report on key performance indicators (KPIs) related to ongoing business development activities.
• Independently and cross-functionally identify new growth opportunities and creatively address challenges as they arise.

RN Case Manager, Experienced

RN Case Manager, Experienced

Treasury Analyst

Manager, Regional Operations

Recruiter – Executive

Corporate Talent Acquisition Partner

Director, Revenue Operations – ROPS

Senior Director, National IKC

Administrative Assistant

Revenue Specialist III

Senior Customer Experience Quality Management Analyst

Customer Experience Quality Management Analyst

Customer Experience Quality Management Analyst

Senior Business Analyst, Revenue Operations

Strategic Projects Analyst