DaVita Kidney Care

Director

• Drive the creation, implementation, and evaluation of initiatives aligned with DaVita’s care model strategy.
• Collaborate with senior leadership to develop a comprehensive multi-year plan for delivering value-based care.
• Lead the design and execution of new, innovative capabilities or interventions to support IKC patients, including piloting and scaling high-impact programs.
• Establish clear project objectives, timelines, and deliverables while ensuring alignment with broader organizational goals.
• Oversee the execution of current interventions, analyzing clinical and operational data to inform continuous improvement.
• Develop and monitor clinical, financial, and operational performance metrics.
• Provide actionable insights and recommendations to senior leadership to optimize care delivery.
• Partner with cross-functional teams, including operations, finance, clinical, and compliance, to advance shared priorities and execute strategic plans effectively.
• Manage and mentor a team to drive performance, ensuring accountability for project execution and fostering a culture of innovation and collaboration.

Director, IKC Clinical Programs

Analyst

• Develop and execute on clinical technology roadmap aligned with the village clinical strategy.
• Collaborate with the clinical strategy teams, the analytics and reporting team, the technology teams, the clinical services team, the field operations teams, to support the technology prioritization process and ensure the process is maintained to support clinical initiatives.
• Develop and maintain standards of excellence for clinical technology and ensure high-quality field user experience.

Clinical Programs Analyst

Manager

• Anticipates downstream risks and opportunities, ensuring systems evolve to meet changing regulatory and business needs
• Contributes to the design and implementation of DCR’s centralized training governance model
• Designs and oversees the centralized risk assessment framework
• Acts as a key consultant and trusted advisor to the Director of Quality Assurance

Senior Manager, Quality and Training eSystems

Systems Engineer

• Ensure the quality and stability of DaVita’s ServiceNow platform
• Define QA standards and operationalize a standardized QA process
• Create and manage testing timelines, comprehensive test plans, and detailed test cases/scripts
• Perform functional testing and coordinate User Acceptance Testing (UAT)
• Assist with the triage and resolution of complex incidents
• Support the operational team in enforcing governance standards

Systems Analyst, IT

Revenue Operations

• Provide daily supervision, direction, mentoring, coaching, and performance management to teammates
• Ensure high quality customer service according to department and company policy
• Monitor team productivity and progress of specific area job functions
• Determine staffing plans that promote the most effective use of all teammates
• Establish, communicate, and ensure departmental goals and objectives are achieved
• Address teammate relations issues appropriately and escalate to manager as necessary
• Assist manager with teammate employment activity such as hiring, promoting, job performance, evaluations, PTO, and disciplinary action as required
• Write and conduct teammate annual Performance Development Reviews (PDRs) as required
• Maintain teammate records in compliance with DaVita policy's and any applicable laws
• Understand and communicate DaVita company policies and procedures
• Work with People Services and manager to recruit teammates with appropriate skills and experience
• Lead or actively participate in special projects
• Serve as a liaison between the data analytics team and other departments to ensure business needs are met in an efficient and effective manner
• Support the analytics team manager via business acumen and technical knowledge
• Meet tight deadlines in a time sensitive and resource constrained project environment
• Provide frequent updates to manager regarding the status of activities and initiatives
• Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improve effectiveness/efficiency of the business
• Identify system and process improvements opportunities and make recommendations
• Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities
• Identify system and process improvements and recommend process improvement plans
• Provide accurate and timely reporting of performance metrics to the senior leadership team as required or scheduled
• Maintain reporting continuity, integrity, and communication among analytical departments
• Champion the DaVita Mission and Values both internally and externally
• Attend team meetings, phone conferences, and training as scheduled or needed
• Perform other duties as assigned or required
• Travel required: up to 5%

Supervisor, Revenue Operations – ROPS

• This position functions autonomously and in collaboration with all members of the healthcare team to coordinate and facilitate quality, cost-effective care while minimizing fragmentation of the healthcare delivery system for ESRD and CKD patients.
• This position provides coordination of care between the patient, family, physician, provider and care teams, the community, and Regional Operations Manager.
• We focus on creating both a great experience for our patients and a special place to work for our teammates.

RN Case Manager

Operations

• Patients come first. You have an opportunity to build on your relationship with your patients, while also continuously improving their health through clinical goal setting and quality improvement initiatives.
• Meaningful Workday - EVERY Day. You'll go home every day knowing you are making a difference in patients' lives and that you are developing your team to reach their full potential.
• Lead a Team. Develop, mentor and inspire a cross-functional clinical team (census dependent on state laws) to deliver the best for our patients, teammates and community.
• Financial Management. Manage complete operation and performance of the clinic: adhere to budget, forecast expenses, manage vendor relationships, order supplies, and monitor compliance.
• Autonomy. It's your clinic to run. You aren't alone though. You will have the support and guidance of your director, regional peers and the greater company to help you manage your facility.
• We foster entrepreneurs and those who seek to continuously improve.
• Partner with Regional Operations Director to identify and address employee and patient concerns to drive towards Regional goals and standards.

Healthcare Operations Manager

• Develop growth strategy
• Act as a strategic thought partner to GVP and divisional teams, and play a key role in setting the long-term strategic objectives of the operating group
• Lead quarterly strategy and planning sessions with divisional leadership teams to further define strategic priorities at the market level
• Develop KPIs, facilitate operator stakeholder buy-in, and drive progress against key strategic initiatives
• Collaborate with SMEs across the broader DaVita enterprise to deliver “game-changing” insights and drive differential growth
• Play point on all growth-related initiatives, including denovo identification and approvals, clinic utilization management and payer partnerships
• Quarterback special projects
• Serve as primary internal consultant on ad-hoc key business issues that emerge within the Group and the broader enterprise (e.g., compensation strategy, operating group response to regulatory changes, etc.)
• Develop hypotheses, structure approach, and drive the work of multi-disciplinary teams (operators, support partners, corporate partners, etc.)
• Facilitate answer development, and lead presentation of results
• Serve as Chief of Staff to the Group Vice President (market GM)
• Serve as thought partner and advisor to the Group Vice President; synthesize data, perform analyses, draw insights and translating insights into proposed action
• Facilitate communication at scale; prepare presentations for a multitude of audiences, including executive leadership (e.g., COO, CEO, etc.), group leadership (DVPs), and field operations (Regional Operations Directors, Facility Administrators, etc.)

Director – Strategy and Special Projects

Project Manager

• Leading transformation projects supporting patient admissions
• Ensuring a seamless transition of care for patients, providers, and internal DaVita teammates involved in the admissions process
• Developing, implementing, and refining our technology systems and admissions processes to meet key business objectives
• Defining best in class processes, development of requirements and delivery of a new system capabilities
• Coordinating with business analysts, process engineers, application developers, and project managers

Project Manager – ROPS

• Execute strategic oversight of clinical trial start-up and feasibility functions.
• Manage complex processes and resolve operational barriers to ensure rapid clinical trial start-up.
• Collaborate with various teams as a subject matter expert.
• Lead feasibility strategy and execute start-up processes across sites.
• Identify inefficiencies and drive continuous improvement initiatives.

Senior Study Start Up and Feasibility Manager

Product Manager

• Our digital product team is critical to enabling our kidney care platform, and our product team is growing!
• Drive product outcomes to solve critical business problems
• Define vision, strategy, and OKRs for your product area and execute across one or many applications for one or many user groups
• Collaborate with business partners, users, designers and engineering to ensure solutions are achieving business objectives
• Perform story mapping exercises with your team to breakdown work for development
• Identify cross-team dependencies impacting or impacted by your product lane
• Prepare for and participate in Roadmap Planning and sprint activities
• Partner closely with our legal, compliance, security, and risk teams
• Guide the creation of user-facing communication & education related to features & capabilities.
• Partner with product leadership to refine vision and strategy for your product area
• Execute discovery activities that bring to light user needs & pain points
• Perform end user shadowing/conduct interviews to identify and understand user problems to solve
• Identify and track OKRs for outcome-based advancements of the product
• Use data in formulating problem statements and solution hypotheses that are quantifiable

Counselor

• Provides education and guidance to DaVita patients about health insurance and the implications of different insurance options
• Helps patients understand their insurance options and make informed employment and insurance decisions
• Aids in alleviating the stress that dialysis patients experience in navigating complicated insurance options
• Conducts patient insurance education while operating within established compliance parameters of the company
• Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden
• Provides a high-level of customer service to patients across multiple DaVita Dialysis facilities to ensure educational needs are met and to ensure patient questions or issues are addressed effectively
• Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
• Provides monthly reporting and analysis on key metrics related to patient education and advocacy as well as actively participates in monthly operations reviews on assigned patient portfolio

Insurance Counselor I, ROPS

• Oversee the Pharma capabilities team while improving the speed and efficiency of delivery of pharma capabilities in IT systems.
• Support the end-to-end process for operational readiness of IT systems for pharma capabilities.
• Collaborate with other corporate departments such as the office of the CMO (OCMO), Pharmacy and Therapeutics, PALS, Pioneer, IT, DCR, Compliance, Clinical Support Services, Clinical Analytics and Clinical Education.
• Act as a resource for CE teams on clinical IT systems and serve as a voice and liaison with IT team in support of PharmaOps Capabilities.
• Support the work of multi-disciplinary teams.
• Partner with IT delivery teams in establishing timelines and communicating timelines & risks to stakeholders throughout multiple concurrent project lifecycles.
• Independently work with SMEs to gather, define, and support documentation of technical requirements, model current/future business processes and operational changes across all impacted systems.
• Provide status updates to executive leadership and stakeholders.
• Partner with IT delivery teams in establishing use cases and timelines for cross-systems User Acceptance Testing.
• Ensure end-user feedback is sought after and accurately reflected in the prioritization of product features and functions.
• Partner with IT delivery teams on a very frequent, if not daily, basis by providing clarifications necessary to assist requirements development, user story estimates, sequencing of new features, and moving the protocol project development forward.
• Ensure technical work appropriately supports Village initiatives by instituting a standardized intake and prioritization process related to pharma system updates.
• Partner in determining annual goals for both pharma lane capabilities and the broader PharmaOps Capabilities team.

Senior Manager, Pharma Ops, Pharma Capabilities

• Business Analysis and Problem Solving: Ability to structure ambiguous problems, think creatively, generate and test hypotheses
• Evaluate processes to determine strengths, weaknesses, opportunities, and problems as well as collaborate with stakeholders to identify appropriate solutions
• Partner with operations teams to identify and architect process and IT solutions
• Serve as key business lead with IT partners to design, develop and test new solutions
• Partner with our change manager to develop go to market plans for new processes and system solutions
• Successfully manage relationships with senior business leaders and influence diverse groups of stakeholders through effective communication and strong interpersonal skills
• Convey findings in a cohesive story, including summarizing insights from analysis; identifying next steps; developing implementation plans

Events

• Deliver safe, hygienic, and compassionate dialysis care
• Monitor patients before, during, and after treatment
• Set up and maintain dialysis equipment
• Record vital signs and patient data
• Educate patients on treatment and kidney health
• Collaborate with nurses, dietitians, social workers, and other care team members

Director, IKC Clinical Programs

Clinical Programs Analyst

Senior Manager, Quality and Training eSystems

Systems Analyst, IT

Supervisor, Revenue Operations – ROPS

RN Case Manager

Healthcare Operations Manager

Director – Strategy and Special Projects

Project Manager – ROPS

Senior Study Start Up and Feasibility Manager

Product Manager

Insurance Counselor I, ROPS

Senior Manager, Pharma Ops, Pharma Capabilities

Project Manager – ROPS

Patient Care Technician