DaVita Kidney Care

Operations

• Perform revenue cycle duties including but not limited to: Research and input system architecture changes for insurance setup objects in support of generating revenue and claims for billing
• Implement and resolve highly complex payer contract requirements into DaVita’s systems
• Respond to internal teams’ inquiries on contract, revenue, plan management and billing attributes
• Example of daily responsibilities includes: Perform duties for the revenue operations department related to either contract management, revenue management or insurance plan management including billing templates (i.e. UB04, HCFA 1500)
• Communicate with insurance payers to understand network coverage, relationships and contract terms to ensure timely and accurate reimbursement for dialysis services rendered at our clinics
• Process payer, partner and customer requests to ensure center and payer information is loaded into the billing system for accurate billing including single patient agreements
• Respond timely and accurately to payer communications and bulletins
• Collaborate with other revenue operations teams to ensure seamless processes across teams
• Help identify process changes and opportunities for continuous improvements
• Always maintain current system setup attributes, including new technology, and charge master items
• Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies
• Understand how setup objects/contract/payer requirements and system logic tie together in the billing system by collecting, analyzing, interpreting and summarizing data from source systems
• Attend team meetings, phone conferences, and training as scheduled
• Other duties could include: May be asked to work overtime as needed
• Know, understand and follow teammate guidelines, employment policies, and department or company procedures

Revenue Specialist III

Executive Assistant

• Must be high energy with the ability to output and prioritize large volumes of information.
• High volume of scheduling, meeting/event planning and travel itineraries.
• Must serve the organization and outside constituencies.
• Act as a project manager for special projects, which may include planning and coordinating multiple presentations, dissemination of information and any other special tasks as assigned.
• Handle and route confidential and non-routine documents and information.
• Must be able to work flexible hours - available on weekends as needed.
• Willingness to work overtime
• Other duties as assigned.

Executive Assistant, EA

Administrative Assistant

• Ensure the timely and accurate completion of change requisitions, treatment logs, patient charts, invoices and purchase orders
• Assist patients with transportation arrangements and physician appointments

• Organize IKC central team efforts and collaboration across lanes
• Prepare and participate in monthly operating reviews with senior leadership
• Support internal/external communication by helping to craft and deliver key messages
• Highlight management process gaps or improvement opportunities, then implement solutions
• Lead critical projects working across multiple service lanes; monitor metrics, track progress of initiatives, and prepare presentations for senior leadership
• Collaborate across teams to perform analyses and synthesize results
• Work across operational and innovation teams to advance best in class capabilities in the market

Director, Operations – Integrated Kidney Care

Data Analyst

• Create, maintain, and distribute reports related to clinical outcomes, surveillance, and risk mitigation on a regular basis
• Utilize multiple computational languages, platforms and environments to mine and manage data in preparation for analysis and/or reporting
• Provide clinical insights and data trends to support and inform a multitude of projects and initiatives across the organization
• Present data to and work closely with a variety of stakeholders including senior-level operators and teammates in the clinics
• Synthesize results in a non-technical manner to inform recommendations and next steps for leadership
• Create cohesive presentations based on findings, summarizing insights from analysis
• Act as a collaborative partner during strategy meetings
• Become an subject matter expert and thought partner in clinical and methodologic areas
• Willing to travel (up to 10% of time)

Data Analyst, Clinical Analytics and Reporting

Events

• Deliver safe, hygienic, and compassionate dialysis care
• Monitor patients before, during, and after treatment
• Set up and maintain dialysis equipment
• Record vital signs and patient data
• Educate patients on treatment and kidney health
• Collaborate with nurses, dietitians, social workers, and other care team members

Patient Care Technician – Dialysis Training Provided

• Deliver direct patient care in an outpatient dialysis setting
• Monitor patients, manage treatment plans, and respond to health changes
• Collaborate with a supportive clinical team, including Patient Care Technicians
• Educate patients and families on kidney health and treatment options
• Float to nearby clinics as needed; flexible schedule required

Registered Nurse – Dialysis Training Provided

Revenue Operations

• Responsible for operational oversight and strategic planning for revenue cycle teams and related activities.
• Builds revenue cycle teams, analyzes their performance, identifies trends, communicates results, and improves process performance impacting the revenue cycle.
• Determines opportunities for improvement and facilitates process improvement to affect change in order to achieve revenue cycle best practices and ensure consistency and compliance with DaVita policies and state and federal regulations.
• Creates effective succession planning to ensure ROPs sustainability.
• Ensures basic accounting principles are followed and periodically reviews and assesses industry standards for healthcare revenue resolution management practices.

Director, Revenue Operations

Project Manager

• Translate business needs into end-to-end learning solutions; define learning journeys, modalities and measurement strategies
• Lead cross-functional project teams; develop and manage detailed project plans and timelines
• Partner with business leaders and serve as primary contact for learning projects; facilitate design workshops and stakeholder reviews
• Stay ahead of learning technology trends and bring forward innovative approaches; share best practices and contribute to design capabilities growth

Project Manager – CoE Learning Design and Development

• Lead approximately 10 dialysis centers, 230 teammates
• Provide strategic and tactical leadership, counsel, and direction
• Identify and develop strategic growth opportunities
• Monitor division performance and work closely with Divisional Vice President or SVP
• Address top growth priorities, patient census, and lead successful operational conversions on acquisitions
• Develop and execute strategic operating plans and goals for assigned division facilities
• Manage financial and revenue growth, operations, labor management, and clinical outcomes
• Maintain awareness and knowledge of competition; proactively assess related SWOT
• Work directly with FAs in clinics to identify and address employee and patient concerns

Regional Operations Director

Business Intelligence Analyst

• Act as a lead on analytics projects, translating high-level business requirements into functional specifications and managing the timeline from conception to delivery.
• Execute high-accuracy analyses to identify trends, variances, and opportunities within clinical and operational data.
• Serve as a trusted resource for User Acceptance Testing (UAT) and Quality Assurance (QA).
• Design and build advanced dashboards (e.g., Tableau) that effectively communicate insights to clinical and operational leaders.
• Collaborate with clinical, operations, and finance partners to understand their data needs and provide actionable recommendations.
• Identify systematic data or reporting challenges and design scalable solutions.
• Provide guidance, coaching, and technical support to Analyst-level teammates.

Analytics and Reporting Analyst

Program Manager

• Accept assignment to defined L&D Programs.
• Establish active engagement and positive relationships with the business partners.
• Work in conjunction with Business & IT leaders to fully understand Program intent, expectations, challenges, budgets, and success criteria.
• Identify a comprehensive impact assessment on teammates, groups and teams affected by the Program’s deployment.
• Evaluate and define Village impacts from the Program’s deployment.
• Establish Program-level deployment timeline and Deployment Strategy that identifies Program components into defined Deployment Events.
• Oversee the end-to-end content development lifecycle.
• Conduct Content Reviews & Perform Quality Assurance Review developed training materials.
• Create and update job aids, quick reference guides, FAQs, and other performance support collateral to assist learners.
• Maintain an up-to-date and organized listing of all training content in our CWOW learning library.
• Assume ownership for monitoring the ServiceNow/TMSS Submissions queue for requests to update or revise existing CWOW training content.
• Provide administrative and logistical support for training initiatives as needed.
• Share program status and deployment information with L&D leadership team.

Training Program Manager, Learning & Development – IT

• Patients come first.
• You have an opportunity to build on your relationship with your patients, while also continuously improving their health through clinical goal setting and quality improvement initiatives.
• Meaningful Workday - EVERY Day.
• You'll go home every day knowing you are making a difference in patients' lives and that you are developing your team to reach their full potential.
• Available when the clinic is open.
• Lead a Team.
• Develop, mentor and inspire a cross-functional clinical team (census dependent on state laws) to deliver the best for our patients, teammates and community.
• Financial Management.
• Manage complete operation and performance of the clinic: adhere to budget, forecast expenses, manage vendor relationships, order supplies, and monitor compliance.
• Autonomy.
• It's your clinic to run. You aren't alone though. You will have the support and guidance of your director, regional peers and the greater company to help you manage your facility.
• We foster entrepreneurs and those who seek to continuously improve.
• Culture & Growth.
• Our values are not just written in a book somewhere, but are an intentional part of everything we do.
• As leaders, you are able to reward others for demonstrating those shared beliefs and behaviors, and in turn, we intend to do the same for you.
• Partner with Regional Operations Director to identify and address employee and patient concerns to drive towards Regional goals and standards.

Healthcare Operations Manager – Facility Administrator

Manager

• Serve as the clinical leader for a team of Nurse Practitioners, providing oversight, coaching, supervision, and performance management.
• Ensure high standards of clinical quality and productivity, including accurate documentation, appropriate diagnoses, closure of Plan of Care gaps, and compliant coding practices.
• Support recruitment efforts and lead onboarding and training for newly hired Nurse Practitioners.
• Provide ongoing clinical education and guidance to enhance NP expertise in CKD, ESKD, and commonly associated chronic conditions.
• Partner with Medical Officers and Operations Leadership to develop and execute clinical and operational strategies.
• Identify opportunities to streamline workflows and prioritize care for high-risk, high-utilization patient populations.
• Lead complex case reviews and manage escalations involving high-risk or high-utilization patients, collaborating with interdisciplinary teams and external resources as needed.
• Participate in population health initiatives and contribute to quality improvement efforts, outcomes tracking, and performance measurement.
• Ensure compliance with DaVita policies and procedures, as well as all applicable state and federal regulations, including CMS, HIPAA, OSHA, and accreditation standards (e.g., NCQA).

Nurse Practitioner Manager

• Directly supervise a team of Care Coordinators and their day-to-day operations
• Provide leadership, onboarding, training, coaching and development to team of direct reports
• Create & foster a positive, fulfilling work environment
• Provide your Regional team of Care Coordinators with direct support, at regular intervals, and encourage professional growth
• Adequately communicate job expectations & parameters to direct reports, ensuring quality patient care is always delivered
• Manage all teammate employment activity: hiring, promoting, job performance, disciplinary actions, termination, etc.
• Organize, monitor, evaluate and manage team & individual workflow - ensuring metrics are on track to be met
• Partner with People Services regarding any employee relations issues, timely & appropriately
• Facilitate teammate development (coaching, mentoring, training)
• Complete teammate evaluations and establish quarterly & annual goals
• Collaborate with direct reports and upper management to create & implement those professional development goals
• Learn, know, understand & follow teammate guidelines, employment policies & department/company procedures
• Understand basic wage & hour laws, as well as federal, state & local laws/regulations
• Create informational decks & spreadsheets; lead team meetings and present to upper management, as necessary
• Spearhead reoccurring 1:1's with direct reports
• Maintain strict confidentiality and integrity of medical & operations records; comply with all data collections & auditing activities
• Review & approve time for non-exempt direct reports
• Track overtime, attendance and PTO
• Conduct formal ad hoc training