DaVita Kidney Care

General

• Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person
• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
• Organize outreach efforts by urgency and importance to maximize patient impact
• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two-way communication, both oral and written
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care.

Engagement Specialist

Medical Director

• Provide clinical leadership for care delivery across assigned care teams and regions, ensuring alignment with evidence-based practice, organizational priorities, and model-of-care expectations
• Drive consistency in clinical decision-making, escalation pathways, and documentation practices across clinicians and interdisciplinary teammates
• Provide impromptu and organized education to continually upskill NPs and members of the care team in physiology, pathology, and care guidelines
• Partner with clinical and operational leaders to implement protocols, care pathways, and best practices into operations, ensuring that that they improve quality, patient experience, and total cost of care
• Identify variation in care delivery and lead efforts to reduce unwarranted variation across teams
• Ensure appropriate clinical focus on kidney disease, comorbidity management, hospitalization prevention, transitions of care, and optimal starts
• Serve as a clinical thought partner in the design and refinement of population-specific care approaches based on frontline operational feedback and experience
• Provide direct and indirect leadership to clinicians and interdisciplinary teammates across assigned teams
• Coach teams on complex clinical cases, high-risk patient management, and the application of care standards in real-world settings
• Support onboarding, development, performance management, and ongoing growth of clinicians working within the care model
• Reinforce a culture of accountability, collaboration, and clinical excellence
• Help develop team confidence and judgment in managing kidney disease alongside cardiovascular, metabolic, and other chronic conditions
• Model effective interdisciplinary collaboration and escalation practices
• Contribute to clinician engagement, mentorship, and leadership development across the care model
• Partner with operations and clinical leadership to optimize workflows, role clarity, handoffs, and care team processes
• Identify care gaps that contribute to missed opportunities, inconsistent execution, or avoidable escalations in care
• Use performance data, clinical insights, and frontline feedback to improve care processes and operational reliability
• Support operational implementation of scalable approaches to panel management, risk stratification, care coordination, and post-discharge follow-up
• Advance operational processes that help teams identify issues early, intervene effectively, and sustain improvements over time
• Collaborate across functions to align clinical priorities with operational execution and enterprise value-based care goals
• Provide clinical input into decision support tools, documentation workflows, registries, and technology-enabled care processes based on frontline operational feedback and experience
• Help ensure clinical tools are practical, evidence-based, and well-integrated into frontline workflows
• Partner with product, analytics, informatics, and operational teams to surface opportunities for better visibility into patient risk, care gaps, and clinical performance based on frontline operational experience
• Support adoption of technology and workflow enhancements that improve clinician efficiency and patient care
• Serve as a clinical stakeholder in the ongoing refinement of digital tools and workflows that support team success
• Review cases of patients who are high utilizers of inpatient and outpatient resources for opportunities to improve NP-delivered care
• Own clinical performance across assigned care teams and markets
• Drive improvement in quality, patient outcomes, team performance, and execution of the care model
• Serve as a trusted partner to operational leaders, nursing leaders, and enterprise clinical leadership
• Balance strategic thinking with practical execution, helping teams translate vision into consistent day-to-day care delivery
• Lead through influence in a highly matrixed environment while building strong, accountable teams
• Foster a culture that is patient-centered, collaborative, performance-oriented, and improvement-focused

Senior Director, Clinical Programs – Clinical Transformation

Operations

• Processing patient insurance information through the patient intake process
• Collecting payment on outstanding patient balances
• Resolving credits when overpayments are received from payers
• Communicate with insurance payers to ensure proper insurance coverage
• Respond timely and accurately to payer communications
• Collaborate with other revenue operations teams
• Partner with clinics teammates to ensure timely and accurate insurance information
• Maintain confidentiality of all company and patient information
• Attend team meetings and trainings as needed

Revenue Specialist I

Care Coordinator

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two-way communication, both oral and written.
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care.

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two-way communication, both oral and written
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care

• Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person
• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
• Organize outreach efforts by urgency and importance to maximize patient impact
• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two-way communication, both oral and written.

• Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person
• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
• Organize outreach efforts by urgency and importance to maximize patient impact
• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two-way communication, both oral and written

Patient Care

• Deliver safe, hygienic, and compassionate dialysis care
• Monitor patients before, during, and after treatment
• Set up and maintain dialysis equipment
• Record vital signs and patient data
• Educate patients on treatment and kidney health
• Collaborate with nurses, dietitians, social workers, and other care team members

Patient Care Technician

Business Analyst

• Initiate and/or maintain ongoing communication with facilities to ensure timely and accurate receipt of each patient's insurance coverage information
• Verify patient insurance with payors including eligibility and benefits related to outpatient kidney dialysis
• Update Patient Registration and associated systems accurately and as required
• Coordinate and partner closely with Patient Referral Coordinators (PRC) to obtain required documentation for successful patient registration
• Partner with facility and Insurance Management Team to resolve incomplete registrations
• Review registration denials received to determine root cause
• Resolve patient account errors that cause registration denials
• Help identify process changes to prevent failed registrations
• Determine Coordination of Benefits as required; maintain current patient account information at all times
• Follow-up as necessary to ensure insurance changes are verified and line of coverage is reset
• Submit internal requests, including but not limited to RCUs, SMARTFORMS, PCS Inquiries, SPA Requests, etc., to ensure accurate and timely claims submission to the correct payor
• Complete all ancillary reports and assigned projects within established timeframes
• Support Patient Account Representatives and other ROPS teammates as needed
• Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies
• Other duties and responsibilities as assigned including but not limited to: work overtime with little or no notice as needed, attend team meetings, phone conferences, and training as needed, and know, understand, and follow teammate guidelines, employment policies, and department or company procedures.

Business Analyst, ROPS

• Assist in preparation of estimating net revenues
• Analyze FFS (fee-for-service) collection trending
• Work in a consultative capacity to identify and implement process, technology and training initiatives to support the accurate and timely billing and collection of accounts receivable.
• Provide analytical support to and develop tools for company operations to enhance their skills in detecting both current and future performance issues
• Perform research on best practices and standards in the revenue cycle for the healthcare industry to assist in standardization of goal setting performance monitoring
• Develop and manipulate large data sets as well as analyzes data groups to assist in the development and implementation of process improvement strategies
• Understanding knowledge of 837/EDI process including payer specific rules.
• Assists in auditing all electronic reports and paper claims and make corrections when necessary.
• Ensures accessibility and flow of performance information to all relevant parties; works to prevent or address data transmission issues
• Analyzes financial and revenue cycle performance data to identify trends, patterns, and root causes

Revenue Specialist III – ROPS DS Special Projects

Recruitment

• Act as the trusted advisor on strategic human resources (HR) and other matters which impact business results
• Collaborate with leadership team for assigned segments of the business
• Deliver positive business results through internal consulting and strategy execution

Talent Acquisition Partner III

Analyst

• Write SQL queries against data warehouses containing clinical operations and medical claims data to support analytic requests and delivery of summarized outcomes and insights
• Develop summary level reporting to assist operations leaders in monitoring care team performance and understanding areas of success or opportunity
• Leverage reporting and supporting data to monitor operations performance and identifying insights around clinical, demographic and medical cost trends and contribution to outcomes
• Partner with stakeholders to define technical and business requirements for reporting and analytic requests
• Design reporting and communication materials to facilitate consistent interpretation of program performance to DaVita IKC leadership
• Develop executive-level communications, typically done in PowerPoint, and adapt communication for relevant internal stakeholders (clinical, finance, operations)

Senior Medical Economics Analyst

Solutions Engineer

• Act as the primary technical liaison between Marketing and Enterprise IT, translating business requirements into scalable, secure technical solutions
• Design, build, and maintain back-end services, APIs, and automated solutions to streamline operations and reduce manual maintenance overhead
• Develop and support secure middleware and backend‑for‑frontend (BFF) services to seamlessly integrate with DaVita enterprise systems (e.g., Fuse, internal APIs)
• Support and execute cloud database migrations and architecture modernization to address existing business and technical pain points
• Design, implement, and maintain robust integrations between our digital platforms and Salesforce to support marketing automation, lead routing, and CRM initiatives
• Support database interactions and data management activities in Microsoft SQL Server and Google Cloud SQL environments
• Optimize application security, risk compliance, and back-end performance, maintaining strict adherence to OWASP best practices
• Provide technical leadership and mentorship, contributing to technical architecture decisions, CI/CD pipelines, code reviews, and shared engineering standards
• Collaborate closely with Product Managers, UX/UI Designers, and cross‑functional partners utilizing Agile/Scrum development methodologies.

Senior Backend and Integration Engineer

• proactively identify and engage high-potential executive talent using multi-channel strategies
• conduct deep-dive org charting and talent mapping
• present search insights, talent maps, and candidate summaries to ETAPs and hiring managers
• craft highly personalized outreach messaging
• track and translate analytical data into actionable strategies

Engagement Specialist

Senior Director, Clinical Programs – Clinical Transformation

Revenue Specialist I

Care Coordinator

Care Coordinator

Engagement Specialist

Engagement Specialist

Patient Care Technician

Business Analyst, ROPS

Revenue Specialist III – ROPS DS Special Projects

Talent Acquisition Partner III

Patient Care Technician

Senior Medical Economics Analyst

Senior Backend and Integration Engineer

Executive Sourcer