DaVita Kidney Care

Operations

• Assist in preparation of estimating net revenues
• Analyze FFS (fee-for-service) collection trending
• Work in a consultative capacity to identify and implement process, technology and training initiatives to support the accurate and timely billing and collection of accounts receivable.
• Provide analytical support to and develop tools for company operations to enhance their skills in detecting both current and future performance issues.
• Perform research on best practices and standards in the revenue cycle for the healthcare industry to assist in standardization of goal setting performance monitoring.
• Develop and manipulate large data sets as well as analyzes data groups to assist in the development and implementation of process improvement strategies.
• Understanding knowledge of 837/EDI process including payer specific rules.
• Assists in auditing all electronic reports and paper claims and make corrections when necessary.
• Ensures accessibility and flow of performance information to all relevant parties; works to prevent or address data transmission issues.
• Analyzes financial and revenue cycle performance data to identify trends, patterns, and root causes.

Revenue Specialist III

Communications

• Develop and execute media relations strategies and contribute to regular, proactive outreach to support key company business objectives
• Ideate strategic and creative pitch angles and story ideas, leveraging foundational understanding of complex subject matter and insights from research and data sources as appropriate
• Develop and implement strategies for building personal relationships with key members of the media
• Execute writing and distribution of press releases, media alerts, op-eds and letters to the editor
• Assist with media training and messaging development for interview opportunities and coverage reports as needed
• Support processes largely independently for media monitoring, media list management
• Demonstrate professionalism engaging directly with outlets, vendors and other third parties
• Contribute to special projects and strategic initiatives involving collaboration with other departments and across the Marketing and Communications organization
• Prepare and submit various award submissions for corporate honors and recognitions that elevate brand reputation
• Maintain a strong working relationship based on trust and respect with teammates from other lanes to ensure brand standards and appropriate media coverage of DaVita events and activities.
• Manage projects with accountability for tactical execution and outcomes.
• Support the development of strategic planning and the execution of long-term efforts to achieve team goals.
• Present to team and stakeholders with support as needed.

Marketing and Communications Specialist

Frontend Engineer

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two-way communication, both oral and written
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care

Care Coordinator

Manager

• Grow the Home Modality
• Foster physician and surgeon relationships and oversee Home physician engagement for the region
• Partner with in-center teams to deliver quality modality education for patients
• Support patient conversions and transitions to home dialysis
• Create strategic plans to overcome root cause analysis outcomes for losses
• Maintain and grow hospital partnerships as applicable
• Lead, inspire, and motivate a group of registered nurses (RNs)
• Drive Clinical Outcomes by monitoring and conducting trend analysis of clinical outcomes
• Report facility operation and clinical outcomes to the leadership team
• Partner with leadership to develop plans of correction for clinical quality issues
• Partner with the Manager of Clinical Services to manage regional clinical responsibilities for Home programs
• Report financial and operational statuses to regional leadership
• Assist in creating region-level budgets for Home Modalities
• Manage labor among clinic-level Home teammates

Regional Home Manager

Counselor

• Provides education and guidance to DaVita patients about health insurance and the implications of different insurance options
• Helps alleviate the stress that dialysis patients often experience in navigating complicated insurance options and employment decisions while also managing their health care needs
• Conducts 100% telephonic patient insurance education while operating within established compliance parameters of the company
• Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden
• Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary
• Completes insurance assessments/evaluations for patients to accurately document patient education sessions
• Acts as a liaison between patients, facility teammates, billing office, and the corporate office to resolve patient insurance issues and/or concerns
• Builds and maintains relationships with field partners to ensure seamless patient support

Insurance Counselor II – Centralized

• Patients come first. You have an opportunity to build on your relationship with your patients, while also continuously improving their health through clinical goal setting and quality improvement initiatives.
• Meaningful Workday - EVERY Day. You'll go home every day knowing you are making a difference in patients' lives and that you are developing your team to reach their full potential.
• Lead a Team. Develop, mentor and inspire a cross-functional clinical team (census dependent on state laws) to deliver the best for our patients, teammates and community.
• Financial Management. Manage complete operation and performance of the clinic: adhere to budget, forecast expenses, manage vendor relationships, order supplies, and monitor compliance.
• Autonomy. It's your clinic to run. You aren't alone though. You will have the support and guidance of your director, regional peers and the greater company to help you manage your facility.
• Partner with Regional Operations Director to identify and address employee and patient concerns to drive towards Regional goals and standards.

Healthcare Operations Manager

Director

• Create, develop and implement clinical strategy for fluid management, including programs to address drivers for fluid.
• Act as a lead and subject matter expert in the development of strategic clinical direction and goal setting for fluid management.
• Develop and maintain rapport and long-standing relationships by collaborating with clinic TM’s, operators, and clinicians in order to practice and implement aspects of Deployment and/or Organizational Change.
• Plan and execute various elements of a deployment, including Stakeholder Management; Sponsorship models; Communication Plans; Training plans and mediums; Project Management; Ability to manage to a plan and integrate across work streams; Development of training and communication materials and collaterals.
• Lead large-scale strategic projects including strategy & hypothesis development, research, insight generation, and business recommendations including presentations to executive audiences.

Senior Director, Clinical Programs – Clinical Transformation

• Serve as the clinical lead for a team of NPs and oversee their work
• Focus on onboarding and oversight of NPs and care delivery to improve clinical outcomes
• Support ongoing training for NPs through clinical best practice exercises
• Work with IKC Medical Officer on clinical and operational strategy
• Lead complex case reviews and timely support of complex case escalations
• Comply with DaVita policies and procedures in accordance with State and Federal regulations

Manager, Nurse Practitioner

Recruitment

• Drive a multi-channel and candidate-driven approach to talent attraction
• Lead a team of creative recruitment marketing professionals and develop, deploy, measure, and optimize integrated marketing plans
• Ensure vendor performance, deliver high-level executive reporting, and maintain ROI-focused budget management
• Use available data to drive marketing strategies to ensure optimized return on investment
• Empower the recruiting teams with impactful and creative marketing tactics
• Analyze DaVita's current candidate journey and identify trends and recommend improvements

Senior Manager – Recruitment Marketing, Employer Brand

Data Analyst

• Execute and impact the direction of analytical strategy for clinical functional areas, resolving complex problems independently and contributing across business lanes.
• Serve as the primary analytical support for multiple clinical initiatives.
• Translate business questions into rigorous study designs using advanced epidemiologic and biostatistical methods.
• Utilize multiple computational languages (e.g., SQL, R) to obtain, manage, and analyze clinical data.
• Develop advanced statistical and epidemiologic models to answer increasingly complex clinical questions.
• Influence executive leaders by presenting complex findings in a simplified, actionable manner.
• Guide and advise analysts across the CA&R team, overseeing analysis plans, code reviews, and results to ensure technical excellence.
• Regularly review emerging methods and technologies in clinical analytics and data science to support the team’s adoption of best demonstrated practices.

Lead Data Analyst, Clinical Analytics and Reporting

• Responsible for leading a team of IKC RNs who case manage dialysis and CKD patients
• Manage two supervisors and support the non-clinical IKC care coordinators
• Oversee the achievement of critical quality and performance measures
• Support RN hiring efforts and oversee onboarding of new RNs
• Provide ongoing clinical guidance and training to RNs
• Serve as key leader of clinical and operational strategy

Regional Operations Manager

• Arrival: Typically starts from home, checking emails/dashboard for hospitalized or high-risk patients.
• Caseload Management: Reviewing a roster of high-risk patients (often ~100+).
• Field Visits: Traveling to dialysis centers or nephrology offices to meet patients during their treatment/appointment.
• Assessments: Conducting Comprehensive Health Evaluations (CHEs)—head-to-toe assessments covering medical, social, and emotional needs.
• Education & Coordination: Teaching patients about comorbidities (diabetes, heart failure), reconciling medications, and arranging follow-up care to prevent hospital readmissions.
• Documentation: Heavy focus on documentation for risk adjustment and care plans (often completed from home).
• Outcome Focus: Reducing hospitalizations and managing overall health long-term. Care coordination along with Nurse Practitioner and Care Coordinator.

RN Case Manager – IKC

• Patients come first. You have an opportunity to build on your relationship with your patients, while also continuously improving their health through clinical goal setting and quality improvement initiatives.
• Lead a Team. Develop, mentor and inspire a cross-functional clinical team (census dependent on state laws) to deliver the best for our patients, teammates and community.
• Financial Management. Manage complete operation and performance of the clinic: adhere to budget, forecast expenses, manage vendor relationships, order supplies, and monitor compliance.
• Autonomy. It's your clinic to run. You aren't alone though. You will have the support and guidance of your director, regional peers and the greater company to help you manage your facility. We foster entrepreneurs and those who seek to continuously improve.
• Culture & Growth. Our values are not just written in a book somewhere, but are an intentional part of everything we do. As leaders, you are able to reward others for demonstrating those shared beliefs and behaviors, and in turn, we intend to do the same for you.
• Partner with Regional Operations Director to identify and address employee and patient concerns to drive towards Regional goals and standards.

• This vital, patient-centric role provides education and guidance to DaVita patients about health insurance and the implications of different insurance options.
• Helps patients understand their insurance options and make informed employment and insurance decisions.
• Must have the emotional maturity and professionalism to directly interact with patients, clinical teammates, billing office teammates, and senior leadership.
• Ability to work successfully with cross-functional DaVita teams.
• Help alleviate the stress that dialysis patients often experience in navigating complicated insurance options and employment decisions while also managing their health care needs.
• Must have a passion for customer service and the ability to build trust and rapport with patients and teammates over the phone.
• Gain expertise in motivational interviewing as well as expert knowledge of commercial and government health insurance benefits, financial assistance programs, and work leave options.
• Travel to DaVita clinics 2-3 days per week, throughout Baltimore, MD and surrounding areas. WFH the other days.

Benefits Navigator I, ROPS

• The Manager, IKC Clinical Programs will play a critical leadership role in shaping DaVita’s integrated care strategy and overseeing the execution of key initiatives that support our shift to a value-based care model.
• Drive complex, cross-functional projects to design and operationalize innovative care models that improve patient outcomes, experience, and cost of care.
• Lead initiatives spanning multiple workstreams within DaVita Kidney Care and Integrated Kidney Care (IKC), ensuring clinical programs are thoughtfully designed and effectively executed.
• Work on a team of highly motivated individuals with backgrounds in consulting, process engineering, change management, and clinical operations.
• Partner directly with leaders across DaVita Kidney Care and Integrated Kidney Care (IKC) to drive forward the organization’s transformation efforts.
• Oversee the day-to-day operations of key initiatives, ensuring that tools, workflows, and support structures are in place to maintain long-term impact and efficiency.
• Monitor program performance, proactively identifying areas of improvement, and lead efforts to drive continuous improvement in program execution and outcomes.
• Collaborate with cross-functional teams to ensure alignment of operational strategies and clinical outcomes.
• Drive the strategic direction of key Clinical Transformation initiatives, including hypothesis development, research, insight generation, and delivering actionable business recommendations.
• Lead efforts to build consensus around best practices across stakeholders, ensuring alignment and smooth implementation of clinical programs.
• Oversee collaboration with teams across the organization to successfully pilot and scale new clinical programs.
• Synthesize complex data and findings, presenting insights in a clear, actionable format to senior leadership and stakeholders.
• Lead the process of translating complex business challenges into strategic recommendations and cohesive, impactful stories.