DaVita Kidney Care

Manager

• This position functions autonomously and in collaboration with all members of the healthcare team to coordinate and facilitate quality, cost-effective care while minimizing fragmentation of the healthcare delivery system for ESRD and CKD patients.
• This position provides coordination of care between the patient, family, physician, provider and care teams, the community, and Regional Operations Manager.

RN Case Manager, Experienced

Operations

• Lead approximately 10 dialysis centers and 200 teammates
• Provide oversight of operations with complete accountability for approximately $30-$50MM P&L
• Provide strategic and tactical leadership, counsel, and direction to field management
• Identify and develop strategic growth opportunities
• Monitor division performance
• Work closely with Divisional Vice President or SVP to develop competitive strategies
• Create a team powerhouse with approximately 10-12 direct reports
• Address top growth priorities, patient census, and successful operational conversions
• Develop and execute strategic operating plans and goals for assigned division facilities
• Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively

Regional Operations Director

• Lead a remote team consisting of approximately 9 Patient Pathways Dialysis Coordinators within the Patient Pathway program including but not limited to teammate relations, fostering a positive work environment, conducting annual performance and salary reviews, performance management, recruitment, retention, terminations, and related ePCNs
• Conduct regular update calls and operating reviews with each direct report
• Manage the hiring and onboarding process for Dialysis Coordinators in assigned territory
• Know, understand, implement and follow DaVita Teammate Guidelines and employment policies and procedures
• Schedule and organize new teammate training, including both classroom training and on-site shadowing
• Review financial statements and data
• Ownership of territory P&L
• Utilize financial data to improve profitability. Prepare and control operational budgets. Plan effective strategies for financial well-being of Patient Pathways.
• Implement new Patient Pathways Program across hospital partners
• Meet face to face with hospital partners to discuss current discharge processes
• Structure, introduce and train hospital partners on the Patient Pathway program
• Identify areas of improvement in the discharge process in individual local markets
• Conduct regular update check-ins with hospital partners and Patient Pathways management before, during, and after implementation
• Analyze, develop, and implement new ways for the company to differentiate itself in the marketplace
• Develop in-depth knowledge of the company's service offerings, markets, current market share within individual markets, market competition, and strategies to secure new business
• Work cross-functionally with DaVita and Non-DaVita operations leadership across chronic and hospital services teams to introduce Patient Pathways
• Provide coverage assistance at Patient Pathways partner hospitals as needed (including but not limited to covering during teammate PTO leave or position vacancies)
• Analyze Patient Pathways reports for assigned territory including but not limited to patient volume for each Dialysis Coordinator and length of stay and readmissions metrics for territory and individual hospitals
• Analyze performance of each market and make recommendations on future action plans based on the analysis
• Provide management team with monthly updates regarding the above metrics

Manager, Regional Operations

Counselor

• Provides education and guidance to DaVita patients about health insurance and the implications of different insurance options
• Conducts patient insurance education while operating within established compliance parameters of the company
• Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden
• Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary
• Completes insurance assessments/evaluations for patients to accurately document patient education sessions
• Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
• Builds and maintains relationships with field partners to ensure seamless patient support
• Provides monthly reporting and analysis on key metrics related to patient education and advocacy

Insurance Counselor I

Collections

• Provide daily supervision, direction, mentoring, coaching, and performance management to teammates
• Ensure high quality customer service according to department and company policy
• Monitor team productivity and progress of specific area job functions
• Lead or actively participate in special projects
• Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities
• Prepare and implement action plans and lead improvement initiatives
• Maintain reporting continuity, integrity, and communication among analytical departments

Supervisor, ROPS MS Collections

RN Case Manager – Advanced

• Research, initiate follow-up and resolve all health care insurance claim accounts with existing credit balances.
• Navigate through various payer systems and multiple internal systems to ensure timely and accurate resolution of claims.
• Use critical and analytical problem solving skills to resolve issues.
• Utilizes excellent written and oral communication skills to collaborate and maintain positive working relationships with peers, leaders, clinical personnel, and payer representatives to resolve credit balances.
• Contributes to implementation of process improvement initiatives aimed at improving credit department.
• Supports monthly reporting of outstanding credit balances.

Specialist II, Credit Balance

• Process patient insurance information through the patient intake process
• Ensure timely and accurate submission of insurance claims
• Collect payment on outstanding patient balances
• Communicate with insurance payers for proper coverage and reimbursement
• Review and submit system setup requests for accurate billing
• Respond timely and accurately to payer communications
• Collaborate with revenue operations teams for seamless processes
• Maintain current patient account information and confidentiality

Revenue Specialist I

• Patients come first. You have an opportunity to build on your relationship with your patients, while also continuously improving their health through clinical goal setting and quality improvement initiatives.
• Meaningful Workday - EVERY Day. You'll go home every day knowing you are making a difference in patients' lives and that you are developing your team to reach their full potential.
• Lead a Team. Develop, mentor and inspire a cross-functional clinical team (census dependent on state laws) to deliver the best for our patients, teammates and community.
• Financial Management. Manage complete operation and performance of the clinic: adhere to budget, forecast expenses, manage vendor relationships, order supplies, and monitor compliance.
• Autonomy. It's your clinic to run. You aren't alone though. You will have the support and guidance of your director, regional peers and the greater company to help you manage your facility.
• We foster entrepreneurs and those who seek to continuously improve.
• Partner with Regional Operations Director to identify and address employee and patient concerns to drive towards Regional goals and standards.

Healthcare Operations Manager

Financial Planning and Analysis

• support multiple divisions in our Apex palmer group
• support process improvements, metric/report development, special projects
• provide detailed revenue valuation analysis
• support processes for accounting for center and divisional revenue review
• accounts receivable, cash and related transaction analysis
• account reconciliation and preparing financial reports

Senior Manager, HSG Finance

• This DaVita IKC RN Case Manager position is for the Phoenix, AZ region, and is a hybrid remote/field-based position.
• This position functions autonomously and in collaboration with all members of the healthcare team to coordinate and facilitate quality, cost-effective care while minimizing fragmentation of the healthcare delivery system for ESRD and CKD patients.
• This position provides coordination of care between the patient, family, physician, provider and care teams, the community, and Regional Operations Manager.
• NOTE: The DaVita IKC position can be telephonic based, field based, or a combination of both telephonic and field. Field based positions require home offices and travel to dialysis centers in designated geographic area. Telephonic positions that are remote will require home offices.
• DaVita Integrated Kidney Care (DaVita IKC) is an the integrated care division of DaVita Inc. working on DaVita’s vision to provide integrated care to all ESRD patients.

RN Case Manager

• This position is responsible for the implementation of new or updating of existing business systems and processes in order to drive improvements across one or more of the business teams within Revenue Operations.
• The Systems Analysts will coordinate multiple stakeholders through the Software Development Life Cycle (SDLC) process including IT, external vendors and business teammates.
• Produces detailed documentation including business requirements, process flows, communications, use cases, and user stories outlining problems, and opportunities.
• Translates business needs into requirements across multiple business systems or processes with some guidance.
• Proficiency in tools such as JIRA, Confluence, MS Teams, and Excel to communicate and facilitate daily operations.
• Demonstrates understanding across a larger scope of business systems (multiple systems, multiple businesses using a system, multiple processes) including how data capture & processes across systems are interrelated.
• Continuously learns new system capabilities & and recommends how to leverage them.
• Solves problems related to a business system by outlining potential drivers & and forming a hypothesis-based approach.
• Guides business in identifying root cause and ideating towards initiation of system solution.
• Aids businesses in forming manual workaround or other alternatives either while waiting for enhancement lifecycle or in pursuit of an ideal technology solution.
• Makes recommendations & and synthesizes takeaways from visualizing processes flows across multiple systems or businesses.
• Understands the SDLC and supports business in progressing through the process.
• Understands the implications of the overall project on broader business objectives or other business lanes.
• Proactively raises awareness when issues arise that impact their work stream.
• Develops requirements by collaborating with business leaders & and translating their needs across multiple business systems or processes.
• Business lead on IT comms for code and data readiness; aiding as Business Facilitator for UAT and production Validation.

Analyst, Systems – ROPS

Events

• Deliver dialysis treatments and monitor patient status
• Assess, troubleshoot, and respond to clinical situations
• Educate patients and build meaningful relationships
• Work as part of a supportive care team

RN Virtual Hiring Event

System Administrator

• Design, develop and maintain software programs for healthcare technology
• Collaborate with clinical teams to provide needed tools
• Engage in the leadership of technology projects
• Ensure the quality and accessibility of patient care tools

Systems Administrator – IT

• Lead approximately 10 dialysis centers and 200 teammates, providing oversight of operations with complete accountability for approximately $30-$50MM P&L
• Provide strategic and tactical leadership, counsel, and direction to field management of assigned facilities
• Identify and develop strategic growth opportunities and monitor division performance
• Manage financial and revenue growth, operations, and labor management
• Maintain awareness and knowledge of competition; proactively assess related SWOT
• Work at a place that gives back to the community and honors teammate contributions