Engagement Specialist

DaVita Kidney Care

Engagement Specialist at DaVita assisting patients with scheduling and care navigation. Coordinating communications and resources to enhance patient engagement and support care transitions.

Posted 7/22/2026full-timeProvo • Utah • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong patient engagement and communication skills, effectively coordinating care and resources for patients in nephrology settings. Proficient in managing documentation and outreach efforts while maintaining confidentiality and compliance with healthcare standards.

Highest-signal resume keywords

Patient EngagementHealthcare CoordinationCommunication SkillsCustomer Service ExperienceMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingNon-Clinical ScreeningsDocumentation ManagementReferral CoordinationTelehealth Scheduling

Soft Skills

Interpersonal SkillsActive ListeningOrganizational SkillsTime ManagementMotivational Engagement

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

NephrologyPatient CareTelehealthHealthcare ExperienceIntegrated Care

About the role

Key responsibilities & impact

Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person
Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
Maintain accurate documentation and communicate patient updates to the care team
Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
Organize outreach efforts by urgency and importance to maximize patient impact
Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
Communicate directly with patients in a timely and professional manner
Maintain accurate, complete, and confidential documentation
Demonstrate exceptional two-way communication, both oral and written
Act in alignment with DaVita’s mission and values to deliver high-quality patient care

Requirements

What you’ll need

High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred
Previous IKC experienced required
2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred
Prior healthcare experience preferred
Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Strong verbal and written communication skills, active listening, and motivational engagement techniques
Highly organized, with excellent time management and follow-through
Ability to work both autonomously and collaboratively with care team members

Benefits

Comp & perks

Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.