Engagement Specialist

DaVita Kidney Care

Engagement Specialist at DaVita onboarding and connecting patients. Managing healthcare outreach and scheduling for nephrology offices and telehealth.

Posted 7/23/2026full-timeDes Moines • Iowa • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and organizational skills to effectively facilitate patient engagement and coordinate care in a healthcare setting. Proficient in managing scheduling and documentation while building trust with patients and care team members.

Highest-signal resume keywords

Patient EngagementTelehealth CoordinationHealthcare ExperienceMicrosoft Office ProficiencyCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingDocumentationTelephonic OutreachPatient Care CoordinationData Entry

Soft Skills

Interpersonal SkillsActive ListeningTime ManagementMotivational TechniquesOrganizational Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Industry Keywords

NephrologyPatient-Facing RoleHealthcare SettingCare Team Collaboration

About the role

Key responsibilities & impact

Facilitate CHE completion in nephrology offices, clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in-person
Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
Maintain accurate documentation and communicate patient updates to the care team
Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
Organize outreach efforts by urgency and importance to maximize patient impact

Requirements

What you’ll need

High School Diploma or GED required. Associate’s or Bachelor’s Degree preferred.
2+ years professional work experience in a customer service, patient-facing, or telephonic outreach role preferred
Prior experience in a healthcare setting preferred
Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Strong verbal and written communication skills, active listening, and motivational techniques
Highly organized, with excellent time management and follow-through skills
Ability to work autonomously and collaboratively with care team members

Benefits

Comp & perks

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.