DaVita Kidney Care

Patient Care

• Deliver safe, hygienic, and compassionate dialysis care
• Monitor patients before, during, and after treatment
• Set up and maintain dialysis equipment
• Record vital signs and patient data
• Educate patients on treatment and kidney health
• Collaborate with nurses, dietitians, social workers, and other care team members

Patient Care Technician

Registered Dietitian

• Analyze lab-work results and educate patients and their families on dietary choices
• Build meaningful and long-term relationships with patients and their families in an intimate outpatient setting
• Be a part of a Team that appreciates, supports, and relies on each other in a positive environment
• Commit to improving patient health through clinical goal-setting and quality improvement initiatives
• Participate in performance-based rewards based on individual and team contributions

Registered Dietitian, RD

Social Worker

• Support and advocate for patients undergoing dialysis
• Help patients understand their rights and responsibilities
• Guide patients in managing physical, mental, emotional, and financial demands of End Stage Renal Disease
• Build meaningful and long-term relationships with patients and their families
• Collaborate as a vital member of each patient’s core care team

Care Coordinator

• Supports clinical leadership and the care team in patient care activities by providing technical & logistical support within the IKC lane.
• Schedules & facilitates patient case reviews; Distributes patient list for review and recommendations to the care team after reviews.
• Supports quality improvement activities through gathering, tracking, and reporting data as directed by the manager/supervisor and ROM lead.
• Acts as subject matter advisor to peers related to navigating eligible health plan programs and resources
• Supports onboarding and training activities in conjunction with clinical support CSM.

Coordinator, Specialty Care

Clinical Operations

• Manage provider engagement projects from initiation to completion.
• Develop and maintain detailed project plans, track milestones, and ensure deliverables are met on time.
• Develop and oversee management systems for OCMO, with Integrated Kidney Care as the primary focus.
• Partner with OCMO, DKC, and IKC leaders to align priorities and streamline execution of cross-functional initiatives.
• Coordinate and monitor progress on special projects across IKC Office of the Chief Medical Officer, Group Medical Directors and partner teams, ensuring timely execution and impact.
• Track and report on project progress and outcomes.

Project Manager – IKC Clinical Programs

Director

• Define and execute the strategic vision and roadmap for DaVita's core Revenue Operations technology ecosystem.
• Lead the modernization of proprietary revenue cycle applications supporting billing, collections, cash posting, reimbursement, and financial operations.
• Partner with IT architecture and engineering leadership to guide a multi-year migration of legacy applications and data assets to Google Cloud Platform and modern cloud-native architectures.
• Influence enterprise technology investment decisions, balancing innovation, operational efficiency, scalability, security, and business value.
• Develop platform strategies that leverage Palantir Foundry, advanced analytics, AI, automation, APIs, and modern data architectures to improve performance and decision-making.
• Establish product operating models and governance processes that align business priorities with technology execution.
• Identify and champion opportunities to embed Generative AI, Agentic AI, machine learning, workflow automation, and intelligent decision-support capabilities throughout the revenue cycle.
• Partner with engineering, architecture, data science, and AI teams to bring scalable AI-enabled solutions into production.
• Drive innovation focused on reducing manual effort, accelerating cash flow, improving teammate productivity, and optimizing revenue cycle outcomes.
• Establish roadmaps for AI-enabled copilots, intelligent workflows, automated exception management, predictive analytics, and next-generation operational capabilities.
• Ensure responsible AI implementation with appropriate governance, risk management, compliance, and measurable business outcomes.
• Serve as the primary strategic liaison between Revenue Operations leaders and DaVita IT.
• Translate complex business challenges into actionable product and technology strategies.
• Build strong partnerships with senior leaders across Operations, Finance, Technology, Data, Analytics, Architecture, Compliance, and Product organizations.
• Facilitate alignment across business and technical stakeholders on priorities, roadmap sequencing, investment tradeoffs, and transformation objectives.
• Represent revenue cycle business needs in enterprise technology planning and architecture discussions.
• Lead, coach, and develop a high-performing team of product leaders, analysts, and transformation professionals.
• Build organizational capabilities in product management, business transformation, process modernization, and technology strategy.
• Create an environment that encourages collaboration, accountability, innovation, and customer-centric thinking.
• Define success metrics and value realization frameworks for major transformation investments.
• Monitor platform adoption, operational efficiency, financial performance, user experience, and technology health.
• Drive measurable improvements in collection performance, time-to-cash, automation rates, productivity, scalability, and operational effectiveness.
• Communicate transformation progress and business outcomes to executive stakeholders.

Senior Director of Transformation

Paralegal

• Provide legal support for DaVita’s Hospital Services Group and Patient Pathways program.
• Manage key aspects of the contract lifecycle, including drafting, reviewing, negotiating, finalizing, and coordinating execution of agreements.
• Assist with special projects, client program requests, operational inquiries, and administrative or dispute-related contract support as needed.
• Review intake forms submitted by Regional Operations Directors (RODs) and prepare initial agreements and amendments.
• Act as a primary touchpoint for hospital redlines, reviewing proposed changes, coordinating multiple rounds of edits.
• Create and maintain accurate contract records in contract management system.
• Communicate daily with legal and operations teammates, compliance, and other stakeholders regarding ongoing contracting matters.

Paralegal II

Revenue Operations

• Directly supervise a team of 10-25 teammates each responsible to execute on an assigned portfolio of patients accounts or Medical Insurance triggers
• Use strong problem solving skills to assist team in issues within the portfolio, as well as identify and resolve areas of opportunity within the portfolio, collaborating with other departments as needed
• Understand and make decisions regarding payment trends and/or issues within assigned portfolio
• Maintain key metrics, manage performance accordingly, and perform regular reviews to senior leaders
• Consistently communicate team goals, objectives, and progress toward those goals both to team and direct leadership
• Conduct annual reviews for all assigned teammates and identify areas of opportunity for individual teammates and provide timely and ongoing coaching and development
• Identify personnel needs for assigned team and is responsible for ensuring team is appropriately staffed, and identifying and communicating recruiting needs to leadership
• Maintain high engagement scores for assigned team (>80%)
• Makes recommendations for teammate promotions and mobility to senior leaders

Supervisor, Revenue Operations

Business Analyst

• Perform complex analysis including analytical modeling
• Assess and quantify business impact of various efforts
• Develop automated reporting around key business drivers
• Utilize analytical tools such as SQL, Excel, Tableau, VBA, Python, Access, etc.
• Break down complex problems into digestible pieces; develop robust approach to solve
• Synthesize analytical findings to recommend, facilitate and drive strategic and/or process improvements within the revenue cycle
• Influence change and drive results through effective written and oral communication
• Interface and partner with leaders across multiple teams and/or external vendors and insurance companies
• Create and maintain project plans; prepare and lead project updates to key stakeholders
• Manage own resources and time in a way that aligns to priority & value of work

Business Analyst, ROPS

Operations

• Leading a team of IKC RNs who case manage dialysis and CKD patients
• Supporting a team of non-clinical IKC care coordinators
• Managing team performance, productivity, and creating a special place to come to work
• Representing the IKC leadership team with other IKC leaders
• Effectively managing Disease Management programs in designated market or geography
• Reviewing and analyzing data to drive patient care outcomes in programs across the market
• Building and managing effective relationships with internal and external clients
• Providing clinical support to reporting Registered Nurse Case Managers
• Managing all teammate employment/HR activity such as payroll, PTO, hiring, onboarding duties, and professional development
• Ensuring compliance to all applicable regulations and DaVita policies
• Monitoring risk management and quality assurance compliance
• Achieving quality and metric goals in Integrated Kidney Care programs
• Coordinating activities with DaVita IKC management team

Regional Operations Manager

Data Analyst

• This position is responsible for the implementation of new or updating of existing data systems, databases, data models and/or data visualization tools in order to create easily accessible, accurate and secure data that can be utilized for one or more of the business teams within Revenue Operations.
• In order to achieve this, the Data Management Analysts will coordinate multiple stakeholders including IT, external vendors and business teammates in combination with needed technical skills & knowledge of DaVita’s data & data systems.
• Builds data systems, data models or assists in the building of databases through proficiency in technical skills needed (SQL, Oracle, Netezza)
• Independently exports, transforms and loads data tables into data repositories in order to support maintenance of multiple databases
• Demonstrates thorough understanding for a specific business lane or specific scope of data, the source systems where that data exists, the data repositories that it can be accessed from, and for how data gets from its source system to repository
• Solves problems by identifying key drivers & developing hypothesis based approach
• Leads training sessions & office hours to help end users adopt best practices with visualization tool usage
• Proactively raises awareness when issues arise that impact data tables, process or business metrics within their work stream
• Business lead for User Acceptance testing; has reputation of timely, error free work; identifies ways to prevent further systems issues
• Develops requirements by collaborating with business partners and translating needs for a specific business or data table
• Effectively coordinates working sessions & facilitates interactions between business teams and/or IT (ex. Requirement review sessions, project status meetings & post-deployment feedback sessions); synthesizes and sends meeting recaps including next steps.
• Directs & executes on next steps to progress own work stream; identifies & recommends new opportunities to improve existing processes
• Maintains up to date documentation of data/process dependencies for a lane of business and needed requirements/updates for data systems
• Proactively communicates around deadlines & roadblocks

Data Management Analyst

General

• Float seamlessly between hospital units and facilities, bringing your expertise where it's needed most.
• Provide specialized inpatient dialysis therapies, including hemodialysis, peritoneal dialysis, CRRT, and apheresis.
• Partner with diverse hospital teams and DaVita clinical staff across different locations to ensure seamless patient transitions.
• Monitor high-acuity patients, adjust treatments on the fly, and ensure top-tier clinical outcomes.
• Support and oversee patient care alongside Patient Care Technicians (PCTs) in ever-changing environments.

Registered Nurse, Acute Dialysis

Financial Planning and Analysis

• Build complex Excel valuation models for potential acquisitions and divestitures
• Evaluate deals through discounted cash flow analyses and metrics such as IRR, EBITDA multiples, etc.
• Create pro forma income and cash flow statements for potential joint ventures
• Manage due diligence process including leading physical site visits, coordinating with sellers, collecting data, and ensuring that all areas of the diligence process undergo appropriate review
• Create presentations and proposals for potential sellers, joint venture partners, senior management, board of directors, etc.
• Work closely with Transaction Directors and legal teams in the negotiation and drafting of definitive agreements.

Senior Financial Analyst, Mergers & Acquisitions

Business Intelligence Analyst

• Understand the intricacies of the Revenue Cycle and initiate/co-drive project work that affects the bottom line of the organization
• Create and maintain a robust project plan, set challenging goals and deadlines per executive asks
• Calculate impact to Yield, Bad Debt, and overall project ROI, and solution analysis
• Participate and potentially lead project updates with executives and stakeholders
• Proactively monitor team’s book of business outcomes and findings through data analytics and/or trend analysis and root cause analysis
• Develop/pitch/initiate process improvements in the areas with the most significant impacts to the organization
• Meet with project teams on an ongoing basis, facilitate project team next steps through data driven findings on a facilitator and/or (data) analytical support level
• Meet with business partners regularly and impacted teams to maintain relationships and provide high level updates and results to on initiatives
• Ad hoc data analytics and deep dive requests.

Patient Care Technician

Registered Dietitian, RD

Social Worker

Coordinator, Specialty Care

Project Manager – IKC Clinical Programs

Senior Director of Transformation

Paralegal II

Supervisor, Revenue Operations

Business Analyst, ROPS

Regional Operations Manager

Patient Care Technician

Data Management Analyst

Registered Nurse, Acute Dialysis

Senior Financial Analyst, Mergers & Acquisitions

Business Analyst – Strategic Insights