Senior Manager, Customer Centricity – Business Cards & Payments
Capital One
Senior Manager, Records Management
DaVita Kidney Care
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $147,000 per year
Job Level
Senior
About the role
- SME for records management and information governance advice, with clear and practical direction, to teammates throughout DaVita;
- Oversee the management of physical records, assist with the creation and management of processes related to physical record storage, and assist with contract services and off-site records management systems;
- Assist with enterprise content management, both in structured and unstructured electronic systems; including guidance to IT on new and expiring company systems and processes.
- Maintain and update policies and procedures related to information governance and records management;
- Maintain and keep updated the records retention schedule, based on changes in legal requirements;
- Develop, maintain, and update records management related training and education for DaVita;
- Advise legal, IT, and business teammates on records management and information governance best practice and legal updates, as necessary;
- Communicate expectations for scope and deadlines to internal and external stakeholders;
Requirements
- Bachelor’s Degree- Required
- Minimum 10 (10) years experience in Information Governance & Records Management, preferably in a corporate environment- Required
- Healthcare/Life Sciences business experience preferred- Preferred
- International record management experience preferred- Preferred
- Previous employee/team management experience preferred- Preferred
- Demonstrated experience resolving challenging records management issues and proven ability to deliver sound, clear, practical advice in a corporate business setting;
- Outstanding ability to organize, prioritize, and execute projects and programs;
- Understanding of regulatory, legal, privacy, security, technology, and market trends that impact records management and information governance;
- Thorough knowledge of records management and information governance related rules, regulations, and best practices;
- Basic understanding of eDiscovery is preferred;
- Broad understanding of ranges of IT, including IT terminology, IT processes, commonly used IT systems and applications;
- Demonstrated ability for critical thinking and complex problem solving;
- Demonstrated strengths in communication skills both verbal and written: ability to communicate to varying levels from leadership to field teams;
- Demonstrated strengths in project management, action oriented, able to manage competing priorities to meet deadlines, and process focused;
- Demonstrated strengths in analytical problem solving: analyze complex tasks, develop options, thorough and thought out plans inclusive of alternatives;
- High degree of independent judgment, sound character, and willingness to support teammates to maximize their talents and skills;
- Able to function in a team environment, being flexible and responsive to changing priorities, and having an appropriate sense of urgency in completing tasks and projects;
- Ability to plan, schedule and monitor work, within set targets;
- Proven experience in managing multiple requests for support while ensuring stakeholders are satisfied with completeness, accuracy, and timeliness;
- Ability to travel 5% of the time;
Benefits
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
records managementinformation governanceenterprise content managementrecords retention scheduleeDiscoveryproject managementanalytical problem solvingcritical thinkinglegal complianceprocess management
Soft skills
communication skillsorganizational skillsprioritizationteam managementflexibilityresponsivenessindependent judgmentaction orientedproblem solvingstakeholder management
Certifications
Bachelor's DegreeCertified Records Manager (CRM)Information Governance Professional (IGP)Certified Information Privacy Professional (CIPP)Project Management Professional (PMP)Certified Information Systems Security Professional (CISSP)Certified Information Governance Professional (CIGP)eDiscovery certificationRecords Management certificationHealthcare compliance certification
