Datavant

Human Resources

• Partner with employees and management to communicate various Human Resources policies and procedures, state and federal laws and regulations.
• Provide management with guidance on handling performance issues, corrective action plans, and involuntary terminations.
• Respond to general employee relations issues
• Create and/or facilitate various training events for management and associates.
• Assist with job descriptions for new and existing positions and perform compensation analysis for different jobs.
• Assists with EEOC/DOL claims and any other claims filed against the company, including gathering historical employment data and company data.
• Assist with OSHA / Safety initiatives for the various offices and manage safety program for all regions assigned.
• Works with management on promotions and staff changes to ensure proper documentation is received and work with the HR Data Processing team to ensure changes are processed in the payroll system.
• Oversee employee headcount of 500+ people
• Other work-related duties as assigned.
• Travel requirements up to 15%

HR Generalist

Manager

• Own overall service delivery performance across assigned portfolio, including SLA’s, quality, Global, cost and throughput
• Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services
• Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity management
• Analyze KPIs (TAT, OTD, quality, productivity) to identify gaps and develop action plans
• Ensure compliance with HIPAA, DMPO, UAD, and all standardized operational procedures
• Partner with Supervisors to coach staff, address performance issues, and support employee growth
• Serve as the first point of operational escalation for site-level execution issues (not customer issues)
• Coordinate with the Network Operations Center (NOC) to address aging, exceptions, or workflow disruptions
• Support training for new hires and ensure readiness to transition to centralized training (Phase 2)
• Maintain an accurate skills matrix and assist with work assignment optimization
• Contribute to continuous improvement initiatives and transformation pilots
• Work with VPO to address concerns with Account Management team for client communication
• Travel up to 50% to various locations depending on business needs

Service Delivery Manager

Account Manager

• Own overall relationship health, retention, and growth for assigned strategic provider accounts
• Lead executive-level engagement and multi-threaded relationships across customer organizations
• Develop and execute account strategies aligned to customers’ business objectives, market dynamics, and growth initiatives
• Drive renewals, renegotiations, and expansion opportunities in partnership with GTM and Finance
• Champion adoption of Datavant’s digital solutions, global workflows, and modernized operating models
• Proactively identify account risk and lead resolution of high-impact customer issues
• Translate operational performance into clear, value-based narratives for senior customer stakeholders
• Partner closely with Service Delivery to ensure transparency, alignment, and issue resolution
• Collaborate cross-functionally with Product, Finance, Implementation, and Marketing to deliver on customer commitments
• Maintain accurate account plans, forecasts, and CRM documentation

Vice President – Account Management

Financial Planning and Analysis

• Forecasting: Drive the monthly/quarterly forecasting for the Technology P&L. This includes creating and maintaining financial models for OPEX (Headcount and Non-Headcount), Cap Dev (capitalization of headcount working on building software products), and P&L allocations.
• Financial Model Building: Architect, build, and maintain robust multi-scenario financial models covering OPEX, CAPEX, Cap Dev, TCO for technology renewals (software, cloud, and services), and P&L allocations. Models must be scalable, auditable, and designed to support rapid scenario analysis and sensitivity testing. Continuously identify risks and opportunities impacting profitability and cash flow and translate model outputs into clear recommendations for leadership.
• Variance Analysis: Monitor and analyze financial performance metrics regularly to ensure alignment with strategic objectives and drive overall business success. Conduct detailed analysis of actual financial results compared to forecasted figures, identifying key drivers of performance and opportunities for improvement. Review analysis with Business Unit leaders on a monthly cadence.
• Executive Deck Building & Reporting: Support the design and delivery of monthly financial presentations for Technology leadership and senior Finance stakeholders. This includes structuring the narrative, translating complex financial performance into clear insights, and producing polished, executive-ready decks. You will be expected to anticipate leadership’s questions and proactively address them through well-designed, data-driven slides that drive decision-making.
• Cross-Functional Collaboration: Collaborate with IT, Accounting, and the broader Finance teams to ensure alignment of financial plans and objectives. Foster strong relationships and facilitate effective communication across the organization.
• Dashboard Reporting & Business Intelligence: Design, build, and maintain executive-facing financial dashboards and KPI reporting to give Technology leadership real-time visibility into spend, headcount, variance, and performance trends. Partner with BI and data teams as needed to connect financial data to operational metrics. Dashboards should reduce manual reporting burden and serve as a single source of truth for the Technology P&L.
• Process Improvement & Automation: Lead the identification and redesign of manual or inefficient FP&A workflows, including the standardization of close templates, forecasting models, and monthly reporting packages. Champion automation initiatives that reduce cycle time and improve data accuracy. Act as an internal advocate for scalable, repeatable processes that allow the Finance team to operate more efficiently as the company grows.

Senior Financial Analyst

Full-stack Engineer

• Design, build, and operate the ingestion frameworks that pull data from operational databases, vendor APIs, document streams, and third-party feeds into Snowflake, Iceberg, and Databricks
• Own and evolve the ingestion stack (AWS DMS, MWAA / Airflow, Fivetran) and design new patterns for API sources
• Build self-service tooling so product engineers can onboard new sources without becoming experts in our infrastructure
• Write and review the Terraform behind our ingestion infrastructure
• Partner with product, data, and analytics teams to pick the right ingestion pattern for each source and stand it up end-to-end
• Lead production troubleshooting and incident response, and turn each incident into a durable platform fix
• Raise the bar on engineering quality, observability, cost discipline, and security in everything the team ships
• Mentor mid-career engineers and pull peers along through code review, pairing, and design feedback

Senior Engineer – Ingestion & Streaming Frameworks

Customer Success Manager

• Lead the Datavant relationship with the customer ensuring that they receive the best possible result delivery, service and support.
• Manage coordination, tracking and reporting of all things related to customer projects.
• Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams.
• Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).
• Own customer operations project management processes, tools, reference materials and cross functional usage.
• Monitor project status and success throughout the entire project lifecycle.
• Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.
• Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team.
• Identify, define and execute process improvements in line with department needs and organizational goals.
• Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.

Client Success Manager – Payer

• Outreach to and communication with attorneys and physicians.
• Managing the expert-time-approval process and resultant billing
• Project management for case review, depositions, and court testimony
• Maintaining accurate electronic records on each case
• Telephone support for experts and attorneys Work closely with Accounts Payable and Accounts Receivable teams to streamline payment workflows and resolve billing issues. Problem-solving and conflict resolution, as necessary
• Responsible for interacting with and responding to attorneys nationwide who are in search of expert witnesses
• Conduct calls with prospective clients, obtaining relevant case information, coordinating with in-house physicians and closing the sale with the attorney.
• Process medical chronologies to ensure client requests are fulfilled and completed chronologies are delivered timely
• Perform other duties as assigned.

Case Manager

Data Engineer

• Lead the design and evolution of scalable data platform infrastructure
• Drive complex, cross-functional initiatives with broad scope
• Mentor and guide engineers across the team
• Facilitate technical discussions and architecture decisions
• Partner closely with stakeholders to translate ambiguous business needs into scalable solutions
• Design and maintain reliable, observable, and reusable data workflows
• Establish and evolve standards for testing, monitoring, and operational reliability
• Review and guide code, infrastructure, and architectural decisions

Senior Data Engineer

• Own and manage a portfolio of enterprise accounts, building strong relationships across all levels and serving as a trusted advisor.
• Lead customer onboarding and drive adoption processes, creating tailored growth plans to support usage, expansion, retention, and long-term loyalty across your assigned client portfolio.
• Develop deep expertise and proficiency in the capabilities of our advanced medical data analysis products to effectively guide clients, transfer knowledge, and share best practices.
• Deliver ongoing value by partnering cross-functionally with Product and internal teams to enhance the customer experience.
• Facilitate regular client engagements including cadence meetings, QBRs, reporting, training, and other strategic and supportive interactions.
• Proactively identify risks and opportunities, forecasting renewals and expansion within your client portfolio.
• Partner with Sales to support contract renewals and identify upsell opportunities.

• Work remotely from anywhere in the United States.
• Manage an assigned book of customers across Datavant’s Legal & Insurance business.
• Own the customer relationship for assigned accounts by driving engagement, account health, adoption, value realization, retention support, and expansion identification.
• Build trusted relationships with customer stakeholders.
• Develop and maintain a clear understanding of each customer’s business, workflow, goals, products used, order behavior, service experience, risks, opportunities, and overall health.
• Build and maintain account plans for assigned customers.
• Use Salesforce and other data to identify risks and opportunities across the book.
• Proactively engage customers based on data signals.
• Lead customer meetings, trainings, health reviews, account check-ins, business reviews, and renewal readiness discussions.
• Help customers understand and adopt Datavant/Ontellus solutions.
• Identify qualified growth opportunities by uncovering customer needs tied to additional products, expanded usage, and new relationships.
• Partner with Sales to share clear lead context.
• Partner with internal teams to address customer issues and improve workflows.
• Capture customer feedback in a structured way.
• Maintain strong Salesforce hygiene.
• Support renewal readiness by documenting customer value, unresolved risks, and trends.
• Act as the voice of the customer internally.

Client Success Manager – Mid-Market Carriers

• Own inventory forecasting for data retrieval and medical coding verticals, monitoring business drivers and KPIs to stress-test volume and headcount assumptions.
• Support monthly financial reforecasts and contribute to the development of annual operating plans.
• Collaborate with Sales on pricing proposals for new and existing customers, including minimum commitments, enterprise pricing agreements, and quarterly business reviews.
• Partner with Operations, Customer Success, and Product on capacity planning and inventory management, tracking product initiatives and their impact on demand.
• Provide ad hoc financial and operational analysis to support leadership decision-making across the organization
• Leverage AI tools to automate go-to market workflows, conduct dynamic pricing analysis, and drive inventory demand planning and forecasting to improve speed, accuracy and decision-making around the business

Senior Analyst, Strategic Finance

Medical Billing and Coding

• Review medical records and assign accurate codes for diagnoses and procedures.
• Assign and sequence codes accurately based on medical record documentation.
• Assign the appropriate discharge disposition.
• Abstract and enter the coded data for hospital statistical and reporting requirements.
• Communicate documentation improvement opportunities and coding issues to appropriate personnel for follow up and resolution.
• Maintain a 95% coding accuracy rate and a 95% accuracy rate for APC assignment and meet site-designated productivity standards.
• Be responsible for tracking continuing education credits to maintain professional credentials.
• Attend Datavant Health sponsored education meetings/in-services.
• Demonstrate initiative and judgment in the performance of job responsibilities.
• Communicate with co-workers, management, and hospital staff regarding clinical and reimbursement issues.
• Function in a professional, efficient, and positive manner.
• Adhere to the American Health Information Management Association’s code of ethics.
• Be customer-service focused and exhibit professionalism, flexibility, dependability, and a desire to learn.
• Handle a high complexity of work function and decision-making.
• Possess strong organizational and teamwork skills.
• Comply with all HIM Division Policies.

Outpatient Coder

Support Engineer

• Own customer tickets and issues end-to-end with minimal oversight
• Lead customer interactions independently
• Identify recurring issues and propose systemic fixes
• Develop fluency across all products in scope for Technical Solutions

Customer Support Engineer

Client Partner

• Develop and execute strategic plans to identify and target new business opportunities in biopharma, healthcare, and life sciences with a focus on organizations investing in real-world evidence strategies
• Proactively engage prospects via outbound calls, emails, and industry networking to build a robust pipeline of opportunities related to Aetion’s evidence generation, AI, and analytics solutions
• Own the full sales process - from initial outreach to contract closure, ensuring alignment between customer evidence needs and Aetion’s RWE offerings
• Present Aetion’s value proposition in RWE and RWD analytics through compelling demonstrations and business cases
• Partner with marketing, product, and science teams to deliver tailored RWE solution proposals
• Stay current on RWE market dynamics, technology and AI, regulatory guidance for real-world data, and competitor offerings
• Maintain accurate pipeline management and forecasting in CRM systems
• Identify new and upsell opportunities across assigned territories and existing accounts.

Client Partner – Real-World Evidence

Engineer

• Design, develop, and maintain detection logic across endpoint, network, and cloud environments
• Create and tune detections using tools such as CrowdStrike, Zscaler, SIEM platforms, and DLP solutions
• Leverage Cyberhaven to build and enhance data exfiltration and insider risk detections
• Analyze logs and telemetry to identify attack patterns, anomalies, and emerging threats
• Continuously improve detection quality by reducing false positives and increasing signal fidelity
• Partner with Incident Response and Security Operations to investigate alerts and refine detection strategies
• Develop and document detection use cases, playbooks, and workflows
• Stay current with adversary tactics, techniques, and procedures (TTPs) and translate them into actionable detections
• Contribute to detection automation and engineering initiatives to improve scalability and efficiency