Service Delivery Manager

Datavant

Service Delivery Manager leading operational execution across assigned sites for healthcare data solutions. Responsible for performance, compliance, and team management within a collaborative environment.

Posted 5/27/2026full-time🇺🇸 United StatesMid-LevelSenior💰 $72,000 - $78,000 per yearWebsite

About the role

Key responsibilities & impact

Own overall service delivery performance across assigned portfolio, including SLA’s, quality, Global, cost and throughput
Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services
Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity management
Analyze KPIs (TAT, OTD, quality, productivity) to identify gaps and develop action plans
Ensure compliance with HIPAA, DMPO, UAD, and all standardized operational procedures
Partner with Supervisors to coach staff, address performance issues, and support employee growth
Serve as the first point of operational escalation for site-level execution issues (not customer issues)
Coordinate with the Network Operations Center (NOC) to address aging, exceptions, or workflow disruptions
Support training for new hires and ensure readiness to transition to centralized training (Phase 2)
Maintain an accurate skills matrix and assist with work assignment optimization
Contribute to continuous improvement initiatives and transformation pilots
Work with VPO to address concerns with Account Management team for client communication
Travel up to 50% to various locations depending on business needs

Requirements

What you’ll need

Experience managing teams in healthcare operations, HIM, or a large-scale production environment
Demonstrated ability to coach and develop people leaders
Comfort using metrics and dashboards to guide operational decision-making
Strong understanding of HIPAA and regulated workflows
Problem-solving skills and the ability to respond quickly to operational fluctuations
Identify process improvement needs and appropriate solutions
Ability to collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KPI analysisstaffing plansproductivity managementprocess improvementoperational decision-making

Soft Skills

coachingteam managementproblem-solvingcollaborationemployee development

Certifications

HIPAA compliance