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Datavant

Customer Support Engineer

Datavant

. Own customer tickets and issues end-to-end with minimal oversight .

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $72,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact
  • Own customer tickets and issues end-to-end with minimal oversight
  • Lead customer interactions independently
  • Identify recurring issues and propose systemic fixes
  • Develop fluency across all products in scope for Technical Solutions

Requirements

What you’ll need
  • 1–2 years of full-time experience in a customer-facing technical role, preferably in B2B SaaS context
  • Strong troubleshooting and problem-solving instincts
  • Direct customer communication skills
  • Bachelor's Degree required

Benefits

Comp & perks
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
troubleshootingproblem-solvingcustomer communicationindependent leadershipissue identificationsystemic thinking