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About the role
Key responsibilities & impact- Own and manage a portfolio of enterprise accounts, building strong relationships across all levels and serving as a trusted advisor.
- Lead customer onboarding and drive adoption processes, creating tailored growth plans to support usage, expansion, retention, and long-term loyalty across your assigned client portfolio.
- Develop deep expertise and proficiency in the capabilities of our advanced medical data analysis products to effectively guide clients, transfer knowledge, and share best practices.
- Deliver ongoing value by partnering cross-functionally with Product and internal teams to enhance the customer experience.
- Facilitate regular client engagements including cadence meetings, QBRs, reporting, training, and other strategic and supportive interactions.
- Proactively identify risks and opportunities, forecasting renewals and expansion within your client portfolio.
- Partner with Sales to support contract renewals and identify upsell opportunities.
Requirements
What you’ll need- 3+ years of experience in a client-facing SaaS role (Customer Success, Account Management) supporting enterprise accounts.
- Strong communication and presentation skills, with the ability to establish credibility with executive stakeholders.
- Proven ability to manage relationships cross-functionally with Sales, Product, and R&D teams.
- Customer-first mindset, with the confidence to drive strategic initiatives (product updates, enhancements) that support client needs.
- Highly proactive, self-motivated, and responsive with strong problem-solving skills.
- Ability to identify opportunities for improvement, develop creative solutions, and keep clients critically informed and engaged.
- Strong project management and documentation skills.
- Bachelor’s degree required.
- Willingness to travel for key client engagements and conferences (~3-4 times per year).
- Experience working with AI-based software (preferred).
- Experience working with remote/distributed teams (preferred).
Benefits
Comp & perks- Comprehensive health, dental, and vision insurance
- Unlimited paid time off (PTO) plan, plus holidays
- Retirement savings plan
- Flexible work arrangements
- Opportunities for career growth and development
- Employee wellness programs
- Generous parental and family leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaScustomer successaccount managementproject managementAI-based software
Soft Skills
communication skillspresentation skillsrelationship managementproblem-solving skillsproactive mindsetself-motivatedcustomer-first mindset
Certifications
Bachelor’s degree