Datavant

Health Information Specialist

• Schedule: Monday–Friday, 8:00 AM–4:30 PM EST
• Responsible for processing release of information requests, including subpoenas and certified records requests.
• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Responsible for managing patient health records.
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensures medical records are assembled in standard order and are accurate and complete.
• Creates digital images of paperwork to be stored in the electronic medical record.
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• May assist with patient walk-ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• Must meet productivity expectations as outlined at specific site.
• May schedules pick-ups.
• Other duties as assigned.

Health Information Specialist I

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Responsible for managing patient health records.
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensures medical records are assembled in standard order and are accurate and complete.
• Creates digital images of paperwork to be stored in the electronic medical record.
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• May assist with patient walk-ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• Must meet productivity expectations as outlined at specific site.
• May schedule pick-ups.
• Other duties as assigned.

Customer Support

• Answer and conduct business on the telephone while maintaining excellent Customer Service.
• Answer release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
• Follow all department and/or site specific processes and procedures accordingly.
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality in all information seen and heard.
• Maintain open lines of communication with other employees and management regarding any problems, complaints, incidents, etc.

CPC Processor I – Customer Support

Financial Planning and Analysis

• Own inventory forecasting for data retrieval and medical coding verticals, monitoring business drivers and KPIs to stress-test volume and headcount assumptions.
• Support monthly financial reforecasts and contribute to the development of annual operating plans.
• Collaborate with Sales on pricing proposals for new and existing customers, including minimum commitments, enterprise pricing agreements, and quarterly business reviews.
• Partner with Operations, Customer Success, and Product on capacity planning and inventory management, tracking product initiatives and their impact on demand.
• Provide ad hoc financial and operational analysis to support leadership decision-making across the organization
• Leverage AI tools to automate go-to market workflows, conduct dynamic pricing analysis, and drive inventory demand planning and forecasting to improve speed, accuracy and decision-making around the business

Senior Analyst, Strategic Finance

• Schedule: 8 AM to 4:30 PM CST M-F
• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Responsible for managing patient health records.
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensures medical records are assembled in standard order and are accurate and complete.
• Creates digital images of paperwork to be stored in the electronic medical record.
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• May assist with patient walk-ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• Must meet productivity expectations as outlined at specific site.
• May schedules pick-ups.
• Other duties as assigned.

Director

• Lead a team of 4-5 strategic engagement leads and manage 1-2 accounts as a player-coach.
• Operate as an effective scaler, providing real time support to your direct reports for their account portfolios and providing coaching and career development
• Lead business-relevant functional projects that enable growth and scalability
• Serve as a consultative, strategic advisor, enabling client success and end-to-end acceleration of value within your portfolio.
• Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goals
• Excel in advanced program management and decision-making, balancing thoughtful analysis with speed to execution, appropriately prioritizing, and knowing when and how to escalate complex edge cases effectively
• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
• Thrive in a fast-paced, continuous improvement environment, embracing gray areas and ambiguity, while seeking to drive clarity and scalability for your customers and the business
• Work effectively with your cross-functional partners - surfacing insights that influence product and sales strategies across account teams for your portfolio accounts.
• Take a self-service-first approach to problem solving and navigating questions internally and externally
• Be a proven communicator and presenter with a commitment to maintaining good internal and external relationships through passion, empathy, and hard work
• Help create a company-wide culture of customer-centricity

Director, Strategic Engagement – Life Sciences

Director, Strategic Engagement, Life Sciences

General

• Visit various provider offices to scan or upload the assigned medical record charts, utilizing various EMR systems and using your Datavant provided laptop and equipment
• Work an average of 20-28 hours per week, with a fluctuating schedule that provides potential opportunities to increase hours during busier months
• Professionally engage with healthcare providers while retrieving the required medical records, maintaining consistent communication with your remote team, providing daily updates regarding progress, challenges, and completed tasks.
• Access and manage your weekly schedule through Datavant systems, ensuring all appointments are confirmed and tracked and arriving at pre-scheduled appointments prepared and on time
• Use designated platform to confirm the correct charts for retrieval, accurately mark them as retrieved upon completion, and troubleshooting any technical issues as they arise
• Work independently to meet department goals for chart retrieval accuracy and efficiency
• Complete end-of-day activities in designated company systems including daily logging of work hours into time management system and daily logging of mileage and reimbursements into expense reporting system
• Adhere to the Company’s Code of Conduct and policies and maintain HIPAA compliance
• Cross-train in multiple departments to provide support and supplement additional hours as needed
• If desired, travel opportunities may be available with assignments in different geographic areas as needed
• Assist with additional work duties or responsibilities as evident or required

Char Retrieval Specialist

Principal

• Serve as a senior commercial pharma subject matter expert for Datavant’s Life Sciences go-to-market team, with a focus on pre-sales solutioning, customer discovery, and strategic opportunity development.
• Partner with Client Partners, sales leaders, and solutions consultants to shape customer conversations across commercial analytics, market access, patient services, healthcare marketing, and digital/ad tech use cases.
• Lead discovery with pharmaceutical customers to understand their business objectives, stakeholder priorities, available data assets, privacy requirements, operational constraints, and desired outcomes.
• Translate customer goals into Datavant solution strategies that leverage privacy-preserving linkage, tokenization, data connectivity, real-world data partnerships, and health data exchange infrastructure.
• Design and communicate solution approaches for use cases such as patient journey analytics, launch planning, commercial analytics aggregation, adherence and persistence insights, market access evidence, medical affairs insights, provider targeting, omnichannel measurement, and privacy-preserving media activation.
• Help customers understand how Datavant can connect internal and external data assets across the healthcare ecosystem to create more complete, actionable views of patients, providers, products, and markets.
• Build executive-ready narratives that articulate the business value, feasibility, privacy posture, implementation path, and expected impact of connected data strategies.
• Support complex enterprise pursuits by developing solution hypotheses, shaping proposals, identifying risks, pressure-testing scope, and aligning internal teams around a credible and compelling approach.
• Collaborate with Product and Partnerships to identify market needs, solution gaps, customer feedback, and opportunities to convert demand into scalable Datavant offerings.
• Create reusable go-to-market assets, including solution playbooks, discovery guides, use case narratives, customer-facing materials, objection handling, case studies, and sales enablement.
• Act as a bridge between commercial teams and technical, product, privacy, and delivery teams to ensure customer-facing solutions are compelling, credible, feasible, and operationally executable.
• Represent Datavant in strategic customer workshops, executive briefings, industry forums, conferences, and thought leadership opportunities.
• Stay current on trends shaping commercial pharma data strategy, including real-world data adoption, healthcare media networks, clean rooms, first-party data strategy, privacy-preserving collaboration, tokenization, AI-enabled analytics, and the evolving life sciences data ecosystem.

Principal, Commercial Life Sciences Solutions

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Responsible for managing patient health records.
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensures medical records are assembled in standard order and are accurate and complete.
• Creates digital images of paperwork to be stored in the electronic medical record.
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• May assist with patient walk-ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• Must meet productivity expectations as outlined at specific site.
• May schedules pick-ups.
• Other duties as assigned.

Datavant

Health Information Specialist I

Health Information Specialist I

CPC Processor I – Customer Support

Senior Analyst, Strategic Finance

Health Information Specialist I

Director, Strategic Engagement – Life Sciences

Director, Strategic Engagement, Life Sciences

Director, Strategic Engagement – Life Sciences

Char Retrieval Specialist

Principal, Commercial Life Sciences Solutions

Health Information Specialist, Entry Level

Health Information Specialist I – Entry Level