Director, Strategic Engagement – Life Sciences

Datavant

Director of Strategic Engagement at Datavant focusing on healthcare solutions. Managing strategic accounts and leading a team to drive customer success in life sciences.

Posted 6/29/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesLead💰 $150,000 - $190,000 per yearWebsite

About the role

Key responsibilities & impact

Lead a team of 4-5 strategic engagement leads and manage 1-2 accounts as a player-coach.
Operate as an effective scaler, providing real time support to your direct reports for their account portfolios and providing coaching and career development
Lead business-relevant functional projects that enable growth and scalability
Serve as a consultative, strategic advisor, enabling client success and end-to-end acceleration of value within your portfolio.
Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goals
Excel in advanced program management and decision-making, balancing thoughtful analysis with speed to execution, appropriately prioritizing, and knowing when and how to escalate complex edge cases effectively
Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
Thrive in a fast-paced, continuous improvement environment, embracing gray areas and ambiguity, while seeking to drive clarity and scalability for your customers and the business
Work effectively with your cross-functional partners - surfacing insights that influence product and sales strategies across account teams for your portfolio accounts.
Take a self-service-first approach to problem solving and navigating questions internally and externally
Be a proven communicator and presenter with a commitment to maintaining good internal and external relationships through passion, empathy, and hard work
Help create a company-wide culture of customer-centricity

Requirements

What you’ll need

8+ years experience in healthcare technology and customer facing roles (required)
4+ years experience with the pharmaceutical industry (preferred)
Proven ability to build deep, trust-based relationships with customer stakeholders
Seasoned strategic program and project manager focused on connect the dots thinking that puts client value at the center of everything
Skilled at expanding relationships beyond direct contacts through rapport-building
Demonstrated ownership of complex, high-value customer accounts
Strategic thinker who connects cross-customer trends to shape value propositions
Effective and empathetic internal and external communication
Previous experiencing working in one or more of the following areas (required):
Experience working within RWD health analytic companies, CROs, or systems integrators in the healthcare sector
Application of RWD and RWE in the pharmaceutical and life sciences space
Understanding of drug development and/or clinical trials

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Program ManagementProject ManagementCustomer Success StrategyData AnalysisDecision-Making

Soft Skills

Effective CommunicationEmpathyCuriosityCoachingProblem Solving