Datavant

Operations

• Lead all aspects of Provider Centralized Service Delivery Operations
• Manage new business implantations, work forecasts, people hiring and team
• Establish and execute new processes for increase efficiencies
• Build and develop a high-performing leadership team, including multiple Vice Presidents and their teams
• Ensure excellent client service and retention through operational rigor, management, and continuous improvement
• Partner with cross-functional teams (Commercial, Product, Finance, Transformation) to evolve and scale service delivery models, including automation and offshore expansion
• Monitor teams performance using KPIs and scorecards, drive accountability, and implement performance plans to address underperformance
• Create a culture of high engagement, transparency, and accountability
• Regularly engage with senior client stakeholders to foster trusted relationships and enable joint success
• Champion security, compliance, and patient privacy in all aspects of service delivery
• Represent Datavant in industry forums and regulatory discussions as a thought leader in ROI services.

Senior Vice President – Service Delivery, Provider Operations

Product Manager

• You will join the Product team within the Connections product zone and help shape the strategy, roadmap, and execution of Datavant’s interoperability platform.
• Drive product strategy and impact: Work closely with Engineering, Operations, Partnerships, and Product teams across the organization to identify opportunities, prioritize investments, and deliver capabilities.
• Be customer-focused: Obsess about identifying and solving high-value problems for customers, partners, and internal stakeholders.
• Define product requirements: Work closely with customers, partners, and internal teams to translate complex business needs, interoperability constraints, and technical possibilities into clear requirements.
• Navigate a dynamic interoperability landscape: Help shape product direction in a space defined by evolving customer expectations, partner ecosystems, technical standards, and regulatory requirements.
• Be a leader: Lead by example, fostering a collaborative environment across Product, Engineering, Operations, and commercial teams.
• Operate like an owner: Take ownership of your product area from ideation through development, launch, measurement, and iteration.

Senior Product Manager, Interoperability

Vice President

• Lead all aspects of Provider Centralized Service Delivery Operations
• Manage new business implantations, work forecasts, people hiring and team
• Establish and execute new processes for increase efficiencies
• Build and develop a high-performing leadership team, including multiple Vice Presidents and their teams
• Ensure excellent client service and retention through operational rigor, management, and continuous improvement
• Partner with cross-functional teams (Commercial, Product, Finance, Transformation) to evolve and scale service delivery models, including automation and offshore expansion
• Monitor teams performance using KPIs and scorecards, drive accountability, and implement performance plans to address underperformance
• Create a culture of high engagement, transparency, and accountability—one that reflects Datavant’s values
• Regularly engage with senior client stakeholders (including C-suite) to foster trusted relationships and enable joint success
• Champion security, compliance, and patient privacy in all aspects of service delivery
• Represent Datavant in industry forums and regulatory discussions as a thought leader in ROI services

Senior Vice President, Service Delivery

Director

• Establish and lead the strategic workforce planning discipline for the Provider Business Unit
• Define the long-term workforce strategy, balancing demand forecasts, staffing capacity, productivity, and cost efficiency
• Serve as the primary architect for workforce planning processes and governance
• Collaborate with the Business Intelligence Team to develop and improve the WFM Solutions Suite
• Regularly analyze and communicate capacity and productivity trends and performance metrics

Senior Director, Workforce Planning

Platform Engineer

• Lead the architecture and development of core data platform capabilities, including processing frameworks, storage patterns, and shared services
• Design and implement multi-tenant, multi-cloud data systems with strong isolation, scalability, and operational durability
• Build and operate large-scale distributed data processing systems across batch and real-time workloads
• Define and evolve data lifecycle patterns, including ingestion, validation, transformation, enrichment, and serving
• Establish data quality gates and validation frameworks to ensure trust, consistency, and auditability
• Design systems that integrate with platform infrastructure, including CI/CD, deployment orchestration, observability, and infrastructure automation
• Make sound architectural decisions across performance, cost, reliability, and maintainability tradeoffs
• Lead ambiguous, high-impact initiatives where both problem definition and solution design require ownership
• Contribute significantly to production code, setting standards for quality, testing, and operability

Staff Data Engineer, Platform Engineering

Human Resources

• Serve as a trusted employee advocate and employee relations expert, coaching and guiding leaders and HR Generalists on complex employee relations matters.
• Independently lead and resolve complex employee relations issues and investigations, ensuring consistency, fairness, and compliance.
• Partner with leaders to provide advanced coaching and guidance related to hiring, performance management, corrective action, terminations, and organizational changes.
• Act as a subject matter expert on HR processes, driving consistency across the HR team and identifying opportunities to improve effectiveness and scalability.
• Charter, scope, and lead HR projects and initiatives with executive sponsorship, driving work through to completion with measurable outcomes.
• Navigate confidently across HR partner teams and the broader organizational matrix, connecting dots and leveraging stakeholders to solve problems.
• Proactively identify improvement opportunities and lead change initiatives using a lean and change management mindset.
• Create, facilitate, and enhance training programs for managers and associates, with a focus on capability building and change adoption.
• Share data insights and trends with leaders and the HR team to inform thoughtful, data-driven business decisions.
• Support job architecture activities including job descriptions and compensation analysis, connecting recommendations to business and financial levers.
• Assist with EEOC, DOL, and other employment-related claims, serving as a knowledgeable resource for documentation and response strategy.
• Facilitate and improve core HR processes such as performance reviews, merit cycles, and promotions, ensuring accuracy and alignment to business goals.
• Partner on OSHA and safety initiatives, providing guidance and oversight for assigned regions.
• Serve as a primary HR point of contact for a large employee population, while supporting and mentoring HR Generalists.
• Participate in and lead special projects and initiatives across the People Team.
• Other work related duties as assigned.
• Travel up to 10%

Senior Human Resources Generalist

Engineering Manager

• Own the technical vision and roadmap for the Clinical Data Platform. Drive architecture for multi-tenant, multi-cloud data platforms, ensuring strong isolation, scalability, and compliance
• Make high-stakes architectural decisions across data processing, storage, serving, and interoperability layers
• Ensure platform capabilities support analytics, product features, and AI/ML use cases
• Establish durable patterns for data lifecycle management (ingestion, validation, transformation, enrichment, serving)
• Lead execution of complex, cross-functional initiatives with clear prioritization and measurable outcomes
• Translate business and product needs into well-defined engineering plans and deliverables
• Drive ruthless prioritization, focusing the team on highest-impact work while managing tradeoffs across speed, quality, and cost
• Ensure high standards for operability, reliability, and performance in production systems
• Oversee delivery across batch and real-time data systems
• Build, lead, and scale a high-performing team of engineers and technical leads
• Set a high bar for technical design, code quality, and system reliability
• Mentor and develop engineers, creating strong technical ownership and accountability
• Foster a culture of ownership, urgency, and continuous improvement
• Partner closely with Product, Data Science, Platform, and Infrastructure teams

Senior Engineering Manager, Platform

Full-stack Engineer

• Drive end-to-end technical delivery for large, high-impact enterprise customers, often spanning multiple systems, stakeholders, and product areas
• Architect and execute complex integrations and workflows, ensuring solutions are scalable, maintainable, and aligned to long-term customer outcomes
• Serve as the technical quarterback for critical initiatives and escalations, balancing speed, risk, and business impact
• Build deep understanding of customer ecosystems, data flows, and business objectives to proactively guide solution design and adoption
• Translate technical complexity into clear, actionable insights for both technical and executive audiences
• Influence customer decisions by connecting Datavant capabilities to measurable business value
• Lead coordination across Engineering, Product, Strategic Engagement, GTM, Science, and Privacy to deliver unified solutions
• Eliminate ambiguity by defining clear plans, roles, and success criteria across stakeholders
• Act as a trusted partner to internal teams, shaping product direction through structured, actionable feedback
• Identify patterns across customer work and convert them into repeatable frameworks, playbooks, and automation opportunities
• Balance bespoke customer needs with scalable, efficient delivery models
• Drive operational improvements that increase team efficiency, consistency, and quality
• Mentor and elevate other Technical Solutions team members through guidance, feedback, and knowledge sharing
• Set the bar for technical judgment, customer engagement, and execution quality
• Influence decisions across teams through clarity of thought, data, and strong point of view

Senior Enterprise Technical Lead

• Lead and develop a high-performing team of Enterprise Technical Leads
• Own high-impact enterprise engagements
• Drive cross-functional alignment
• Scale systems, not just solutions

Manager, Enterprise Technical Leads

• Lead, mentor, and develop a team of Privacy Analysts.
• Manage workload allocation and performance metrics.
• Provide day-to-day leadership for privacy compliance within the assigned region.
• Review and approve incident investigations.
• Identify emerging trends and develop corrective action plans.
• Serve as the primary privacy liaison for Provider Operations and customers.
• Manage follow-up actions from Unauthorized Access Disclosure incident reports.
• Partner with Legal, Security, and Provider Operations.
• Develop and deliver targeted privacy education sessions.

Manager, Provider Privacy Operations

People Operations

• Lead and manage the daily operations of the People Service Center, including ticket intake, case management, and resolution across all support channels (e.g., ticketing system, email, chat)
• Assist in the implementation of a centralized shared services support platform, including supporting design, testing, and rollout to ensure effective adoption and minimal disruption to service delivery
• Establish and manage service levels (SLAs), ensuring timely and accurate resolution of employee inquiries and requests
• Monitor and analyze service center performance (volume, response times, resolution times, trends) and take action to improve outcomes
• Lead, coach, and develop a team of service center specialists; set clear expectations and build capability in service delivery and issue resolution
• Identify trends and recurring issues to drive process improvements, reduce ticket volume, and improve the employee experience
• Partner with People Team, IT, and other stakeholders to improve workflows, system usage, and end-to-end service delivery
• Drive adoption of self-service and knowledge management solutions to enable Tier 0 support and reduce dependency on manual intervention
• Ensure knowledge content is accurate, up to date, and aligned with policies and processes
• Support the implementation and optimization of service center tools (e.g., ticketing systems, knowledge platforms)
• Ensure compliance with policies, procedures, and data privacy requirements; appropriately manage escalations and risks
• Foster a team environment focused on accountability, collaboration, and continuous improvement

People Operations Manager

Customer Support

• Provide Excellent Customer Service
• Assist customers via SalesForce across multiple communication channels (phone, email, and chat), ensuring their questions and concerns are addressed promptly and accurately while also meeting or exceeding key performance indicators (KPIs)
• Effective Communication
• Engage in clear, courteous, and professional communication with customers and colleagues to facilitate understanding and resolve inquiries efficiently.
• Collaborate with Team Members
• Work closely with colleagues to share knowledge, identify solutions, and improve overall service quality.
• De-escalate Challenging Situations
• Use patience and empathy to de-escalate difficult customer interactions and guide them toward positive solutions.
• Escalate Cases When Necessary
• Recognize when issues need to be escalated to other departments or higher-level support, following established protocols to ensure a seamless customer experience.
• Cross-sell/Upsell Opportunities
• Identify and capitalize on appropriate opportunities to cross-sell or upsell services that align with customers' needs and enhance their experience.
• Attention to Detail
• Ensure accuracy and attention to detail in all customer interactions to deliver quality work.
• Time Management
• Efficiently manage time and prioritize tasks, following through on assignments with some supervision as needed.
• Adhere to Company Culture & Policy
• Demonstrate alignment with company values, contributing to a positive, supportive, and growth-oriented environment. While adhering to company policy.
• Leverage Technology Tools
• Utilize Microsoft 365, SalesForce, RingCentral, and remote desktops to perform duties efficiently and effectively.
• Compliance & Confidentiality
• Adhere to company policies regarding Protected Health Information (PHI) and HIPAA, maintaining strict confidentiality and compliance.

Customer Service Specialist

Product Marketing

• Lead the strategy, positioning, and go-to-market execution for Datavant’s data connectivity products.
• Own the end-to-end product marketing function, including messaging/positioning, segmentation, launches, sales enablement, and market intelligence.
• Partner cross-functionally with Product, Sales, and Solutions leadership to translate complex offerings into clear, differentiated value propositions for customers across healthcare, life sciences, and ecosystem stakeholders.
• Drive category leadership by shaping narratives around data connectivity, privacy-preserving linkage, and real-world data.
• Establish repeatable GTM processes and ensures tight alignment between product strategy and revenue outcomes.
• Act as the voice of the market internally and the voice of the product externally.

Senior Product Marketing Manager, Life Sciences

Account Manager

• Serve as the primary post-sale relationship owner for assigned strategic insurance carrier clients.
• Develop and maintain trusted relationships with executive leadership, claims operations leaders, and key operational stakeholders.
• Maintain comprehensive stakeholder maps and influence strategies to strengthen long-term partnerships and reduce churn risk.
• Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) while ensuring alignment on performance, priorities, and next steps.
• Drive strategic account planning sessions to support retention, growth, and executive engagement.
• Protect revenue through proactive retention management: monitor health indicators, surface risks early, and drive mitigation plans with clear ownership and timelines.
• Escalate issues effectively and coordinate internal resources to restore service confidence and prevent revenue loss.
• Ensure renewal readiness through documented account plans, executive sponsorship, and performance reporting.
• Lead client enablement initiatives designed to accelerate onboarding, increase adoption, and maximize ongoing utilization across Ontellus products and services.
• Develop and execute customer success plans tied to measurable outcomes, including time-to-first-value and adoption milestones.
• Partner with Product/Ops/Support to remove workflow friction and improve client experience where it impacts adoption and retention.
• Drive revenue expansion within the installed base through new users, locations, and upsell aligned to carrier needs and value realization.
• Partner with Field Sales to transition qualified opportunities and maintain joint accountability for results.

Enterprise Account Manager

Customer Success Manager

• Serve as the primary point of contact for assigned clients, managing day-to-day needs and ensuring smooth delivery of services.
• Lead and coach a team of account managers that service Datavant customers to ensure meeting format, communication and reporting are consistent. Serve as a key escalation point for issue resolution.
• Develop a trusted advisor relationship with strategic accounts, overseeing execution across client engagements, including implementation, forecasting, project tracking, and issue resolution.
• Collaborate with internal teams (sales, operations, product) to ensure alignment between client goals and Datavant’s solutions.
• Support client success planning and identify opportunities to expand client engagement through additional products or services.
• Partner with Client Success leadership to escalate and resolve complex client challenges.
• Track and report on client performance metrics and service level agreements.
• Help define and implement best practices for account management, reporting, and client communication.
• Stay informed about industry trends and competitive developments to help guide clients effectively.
• Learn the systems, processes, and technologies that support client delivery and actively suggest process improvements.