Account Associate

Datavant

Account Associate providing operational and customer support within the Account Management team. Helping to drive customer satisfaction and coordinating account activities at healthcare data company.

Posted 7/4/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $69,000 per yearWebsite

About the role

Key responsibilities & impact

Provide operational and coordination support for our provider accounts in partnership with Account Managers
Develop ability to assess customer satisfaction, retention risk identification, and assist with issue communication
Submission/management of support tickets for issues related to access, IT, site IDs, etc.
Manage customer-facing escalations as initial point of contact and coordinate internal response via emails, setting up meetings, and follow ups to lead to issue resolution
Monitor and track outstanding customer issues, escalations and operational requests to ensure timely resolution and communication.
Assist in successful execution of projects by coordinating activities across IT/Development, Finance, Growth, Operations, and Account Management teams.
Manage creation/changes to SOPs, workflows, job aids, and operational documentation
Conduct and review reporting related to KPIs to identify trends, risks, or follow-up opportunities
Manage provisioning/access for current and new clients during implementation
Maintain accurate account documentation, health indicators, and risk flags
Support recurring customer communications including operational updates, issue follow-ups, and outage notifications.
Identify recurring workflow challenges or operational gaps to create opportunities for process improvement
Manage billing issue resolution in partnership with Finance
Other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in Business, Healthcare Administration, HIM, or related field (or equivalent experience)
2-4 years experience in account coordination, customer support, customer success, healthcare operations, or related customer-facing operational environments.
Strong communication and relationship management skills
Strong organizational skills with the ability to manage multiple priorities simultaneously
Ability to coordinate cross-functional activities and drive timely follow-through
Demonstrated ability to collaborate effectively across teams and functions
Ability to interpret performance data and explain outcomes to customers
Familiarity with HIPAA-regulated environments preferred
Proficiency in Microsoft Suite (Powerpoint, Excel, Outlook, etc.) highly desirable
Comfort operating in a fast-paced, matrixed organization
Ability to travel up to 10-25%

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer SuccessIssue ResolutionData InterpretationProcess ImprovementSOP Management

Soft Skills

Strong CommunicationRelationship ManagementOrganizational SkillsCollaborationMulti-Priority Management